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Voltar para Habilidades em Resolução de Conflitos

Comentários e feedback de alunos de Habilidades em Resolução de Conflitos da instituição Universidade da Califórnia, Irvine

851 classificações
210 avaliações

Sobre o curso

Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active listening skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict...

Melhores avaliações

19 de Abr de 2020

All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.

29 de Abr de 2020

Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.

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176 — 200 de 210 Avaliações para o Habilidades em Resolução de Conflitos

por Laxma R

11 de Jan de 2016

this course really helped me a lot.

por Yara E

29 de Mai de 2020

i loved how it was delivered

por Emmanuel K D

11 de Mar de 2019

Great course, good learning

por Shanequia S B

6 de Out de 2015

Its great that Cour

por Neila R

27 de Dez de 2015

Very interesting.

por Yousef F A

20 de Ago de 2018

very good course

por Gloria H

23 de Mai de 2018

Muy buen curso.

por Ali A

18 de Abr de 2016

nice course

por Shibaji M

6 de Nov de 2015

Good Course

por Ramya s

9 de Jun de 2020

good one


7 de Mar de 2017

good job

por Jessie W

27 de Set de 2015

Not bad 

por sameer s

17 de Mar de 2016


por Eshan K

15 de Fev de 2016


por ansh m

22 de Mar de 2016


por JOSE M D

8 de Out de 2019


por Ulisses

15 de Fev de 2016


por Linda K

18 de Jan de 2016

The course was very simplistic and more targeted to a new manager or a student who has never taken a conflict resolution course. I only found the interviews with Karen and Joseph to be of interest. The instructor's teaching style is too monotone - I didn't get a sense of her real world experience coming through. No sense of her brand.

por Varvara T L

26 de Mai de 2020

Great course with very useful material.

The assessments are marked by peers only, so no matter how well you do, if your peer decides to give you a bad grade you will get less than you deserve. The assignments are not reviewed by an experienced professor.

por Christian B

14 de Ago de 2019

The course material its self is fine, if not useful. The major hurdle of the course was waiting for other individuals to submit coursework since peer-review is required for completion of the course.

por Mohemmad R

20 de Out de 2015

This a basic course and covers the Collaborative style in some depth. The case studies are the clinchers. I would have loved to have more on the other styles as well.

por Dr. S M

11 de Jun de 2020

Good course. But hardly any peer to review and took longer than all other courses i have done in coursera

por Muhammad I R

12 de Dez de 2019

A complete waste of time. I even reviewed 49 peer assignments and got my things worst late.

por Mike L

30 de Ago de 2016

Good, basic information on conflict resolution. Interviews were very valuable.

por Cheri P

11 de Mai de 2018

Helpful resources are included.