Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.
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Habilidades que você terá
- 5 stars61,17%
- 4 stars25,59%
- 3 stars8,24%
- 2 stars2,92%
- 1 star2,06%
Principais avaliações do HABILIDADES EM RESOLUÇÃO DE CONFLITOS
Content is really good and well explained. It is easy to practice the skills learnt at the workplace as well as day to day life situations.
Great course because it has provides excellent background and all ways that have to be used while using Conflict Resolution Skills to resolve a conflict.
Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.
Great source of beginner information. I enjoyed most of all the case studies, and would like to see more practical application of the material the course covers.
Sobre Programa de cursos integrados Gerenciamento de conflitosGerenciamento de Conflito
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