Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.
Este curso faz parte do Programa de cursos integrados Gerenciamento de conflitosGerenciamento de Conflito
58.109 já se inscreveram
oferecido por
Programa de cursos integrados Gerenciamento de conflitosGerenciamento de ConflitoUniversidade da Califórnia, IrvineInformações sobre o curso
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Aprox. 4 horas para completar
Inglês
Legendas: Árabe, Francês, Portuguese (European), Italiano, Vietnamita, Coreano, Alemão, Russo, Inglês, Espanhol
Habilidades que você terá
- Active Listening
- Communication
- Management
- Collaboration
Prazos flexíveis
Redefinir os prazos de acordo com sua programação.
Certificados compartilháveis
Tenha o certificado após a conclusão
100% on-line
Comece imediatamente e aprenda em seu próprio cronograma.
Aprox. 4 horas para completar
Inglês
Legendas: Árabe, Francês, Portuguese (European), Italiano, Vietnamita, Coreano, Alemão, Russo, Inglês, Espanhol
oferecido por
Universidade da Califórnia, Irvine
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
Programa - O que você aprenderá com este curso
1 hora para concluir
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
1 hora para concluir
1 vídeo (Total 3 mín.), 3 leituras
1 hora para concluir
Active Listening Skills
In this module we will begin by examining active listening skills as a means of reaching a resolution. We will then shift our attention to recognizing conflict and knowing when to intervene. Lastly, we will discuss the five approaches to conflict.
1 hora para concluir
9 vídeos (Total 32 mín.)
1 hora para concluir
Communication Problems and Skills
In this module we will discuss one of the approaches to conflict discussed in the previous module, the Collaborative Solution. Specifically, we will focus on how to get to the facts and how to set the collaborative stage.
1 hora para concluir
9 vídeos (Total 27 mín.)
2 horas para concluir
Usable Plan
In this module we will define "position" and "interest," as they pertain to conflict resolution. In doing so we will underscore the importance of moving from position to interest. Furthermore, we will examine how to create an action plan with the end goal of producing an agreed upon solution.
2 horas para concluir
9 vídeos (Total 33 mín.)
21 minutos para concluir
Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
21 minutos para concluir
1 vídeo (Total 1 mín.), 2 leituras
Avaliações
- 5 stars60,88%
- 4 stars25,62%
- 3 stars8,39%
- 2 stars2,94%
- 1 star2,15%
Principais avaliações do HABILIDADES EM RESOLUÇÃO DE CONFLITOS
por AA18 de mar de 2018
Great source of beginner information. I enjoyed most of all the case studies, and would like to see more practical application of the material the course covers.
por MG3 de mai de 2021
It is great by all meanings. Many thanks to all participants who sharing their information and knowledge to the community though the great COURSERA
por LB13 de nov de 2016
Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.
por CM22 de fev de 2022
This was a great course on Conflict Resolution. I really feel like it is beneficial for anyone in the work place and especially supervisors.
Sobre Programa de cursos integrados Gerenciamento de conflitosGerenciamento de Conflito
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
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