Informações sobre o curso: Resolving conflict in a positive manner is a skill than can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active learning skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict
Desenvolvido por: Universidade da Califórnia, Irvine
Ministrado por: Najla DeBow, Instructor
University of California, Irvine Extension
| Informações básicas | Curso 2 de 4 no Gerenciamento de Conflito Specialization |
| Compromisso | 3 weeks of study, 3-4 hours/week |
| Idioma | English, Legendas: Vietnamese, Spanish |
| Como ser aprovado | Seja aprovado em todas as tarefas para concluir o curso. |
| Classificação do usuário |
Programa
SEMANA 1
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
1 vídeo, 3 leituras
- Vídeo: Welcome Video
- Reading: Course Overview
- Reading: About our Guest Speakers
- Reading: Pre-Course Survey
Active Listening Skills
In this module we will begin by examining active listening skills as a means of reaching a resolution. We will then shift our attention to recognizing conflict and knowing when to intervene. Lastly, we will discuss the five approaches to conflict.
9 vídeos
- Vídeo: Active Listening Skills Lesson 1
- Vídeo: Active Listening Skills Lesson 2
- Vídeo: Case Study: Knowing When to Intervene
- Vídeo: Case Study: Using Active Listening Skills
- Vídeo: Case Study: Managing Conflict
- Vídeo: Book Review: MGMT
- Vídeo: Interview with Julie Espy
- Vídeo: Interview with Patrick Gough
- Vídeo: Active Listening Skills Debrief
SEMANA 2
Communication Problems and Skills
In this module we will discuss one of the approaches to conflict discussed in the previous module, the Collaborative Solution. Specifically, we will focus on how to get to the facts and how to set the collaborative stage.
9 vídeos
- Vídeo: Communication Problems Lesson 1
- Vídeo: Solid Communication Lesson 2
- Vídeo: Case Study: Communication Issues
- Vídeo: Case Study: Getting to Collaboration
- Vídeo: Case Study: Communicating and Understanding
- Vídeo: Book Review: Now, Discover Your Strengths
- Vídeo: Resource: Conflict Mode Instrument
- Vídeo: Communication Problems and Skills Debrief
- Vídeo: Interview with Karen Kaye
Nota atribuída: Reaching a Collaborative Solution
SEMANA 3
Usable Plan
In this module we will define "position" and "interest," as they pertain to conflict resolution. In doing so we will underscore the importance of moving from position to interest. Furthermore, we will examine how to create an action plan with the end goal of producing an agreed upon solution.
9 vídeos
- Vídeo: Usable Plan Lesson 1
- Vídeo: Usable Plan Lesson 2
- Vídeo: Case Study: Tension Between Employees
- Vídeo: Case Study: Facilitating a Meeting for Resolution
- Vídeo: Case Study: Establishing Ground Rules
- Vídeo: Book Review: Leadership: Theory, Application, and Skill Development
- Vídeo: Resource: Additional Case Studies
- Vídeo: Interview with Joseph Chatelle
- Vídeo: Usable Plan Debrief
Nota atribuída: Conflict Resolution Skills
Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
1 vídeo, 2 leituras
- Vídeo: End of Course Video
- Reading: Message from UCI Extension
- Reading: Post-Course Survey
Perguntas frequentes
Como funciona
Coursework
Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.
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Desenvolvedores
Universidade da Califórnia, Irvine
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
Custo
| Comprar curso | |
|---|---|
| Acesso aos materiais do curso | Disponível |
| Acesso a materiais valendo nota | Disponível |
| Receba uma nota final | Disponível |
| Obtenha um Certificado de Curso compartilhável | Disponível |
Classificações e avaliações
great course with alot of values
Great course with great tips on how to deal with conflict with real life problems that you can relate to
Great source of beginner information. I enjoyed most of all the case studies, and would like to see more practical application of the material the course covers.
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Great