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Voltar para Habilidades em Resolução de Conflitos

Comentários e feedback de alunos de Habilidades em Resolução de Conflitos da instituição Universidade da Califórnia, Irvine

882 classificações

Sobre o curso

Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active listening skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict...

Melhores avaliações


19 de abr de 2020

All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.


29 de abr de 2020

Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.

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51 — 75 de 219 Avaliações para o Habilidades em Resolução de Conflitos

por Carroll B

16 de nov de 2020

Me gusto el curso y los ejemplos, los cuales te muestran una perpectiva diferente a considerar en cualquier escenario

por Gilbert M

27 de set de 2020

Great course and information. Loved having the opportunity to apply what we learned at the end of the course.

por Gaurav G

24 de out de 2019

This course really helped me a lot. now, i know how to handle internal conflict in better way better manner.

por Ahmad A

22 de set de 2021

It was an interesting course organized in good and simple way , I like it as the first course for me here .

por vessssko

12 de out de 2015

I like this course. H gave me a lot to understand more myself and others in cituations of conflicts. Great,

por Gary L

26 de set de 2015

I enjoyed this course and believe it gives a nice base for further development of essential skills for all.

por awatif m

27 de mar de 2018

Great course with great tips on how to deal with conflict with real life problems that you can relate to

por Avinash D

29 de abr de 2020

Nice Course. For Sure ,It will help us deal with conflict on personal as well professional Level.


27 de set de 2020

Very complete initial course. I have learned a lot. I got many tools to perform better at my job

por Eddah K

24 de mar de 2016

I loved every topic. The presentation were great and the assignments made the mind think harder.


29 de jun de 2021

The course of conflict resolution skills is very good. The study methodology is very practical

por Emily B

20 de fev de 2016

Great cursory course, provides a good but brief and succinct overview of conflict resolution.

por achraf b

28 de abr de 2020

I like the course , it's give the opportunity to improve the skills of conflicts resolution


11 de jun de 2020

Excelente aprendizaje y buena temática de enseñanza muy chevere la dinámica de aprendizaje

por Dr. J C

25 de set de 2019

Resolving conflict after learning these skills will allow for a more peaceful workplace.

por Brandon D

26 de dez de 2015

I love the detailed advice and resources in the course. Very clear, very well spoken.

por Kyle G

13 de ago de 2021

An excellent course that defines and outlines the approaches to conflict resolution.

por Ayodele F

21 de fev de 2021

It was a simplified course that gave practical examples with a flexible time frame

por Prashant K

26 de ago de 2021

Course is very practical ,designed to connect with real life events of corporate.

por Scheherazade T

25 de jul de 2017

Great course. Provides good information on setting up positive conflict meetings.

por Bryce C

24 de fev de 2018

Great, direct information to work through conflict in a level-headed manner.

por Ingrid W

2 de fev de 2019

To the point but still varied with good examples and interesting interviews

por Safaa J

17 de jul de 2016

Just great. Leads to emotionnal intelligence too.

The professor is awsome !!

por viviana c

18 de jul de 2017

Excelente! Muy útiles herramientas para resolver problemas del día a día!

por Maria J

1 de out de 2020

You'll love the case studies, and the teacher is a really cool woman!