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Voltar para Habilidades em Resolução de Conflitos

Comentários e feedback de alunos de Habilidades em Resolução de Conflitos da instituição Universidade da Califórnia, Irvine

880 classificações
219 avaliações

Sobre o curso

Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active listening skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict...

Melhores avaliações


19 de abr de 2020

All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.


29 de abr de 2020

Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.

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76 — 100 de 219 Avaliações para o Habilidades em Resolução de Conflitos

por Fabio M R

26 de fev de 2018

Very nice course and good subjects, that for sure will be apply daily

por Carisa C

8 de ago de 2016

Effective presentation of conflict resolution ideas and challenges.

por Alberto W

16 de nov de 2015

great course, a good introduction to the subject.

easy to understand

por Constance J N

9 de fev de 2016

I really like learning this material, and it helps everyday life.

por Gelo R

5 de abr de 2017

A really good course

It help me achieve all the skills needed to

por Malak A

28 de fev de 2017

It was a good course so informative and simple to understand

por Dr V K R N D o P K

1 de out de 2020

This course helped me to build on my communication skills

por Liu Y

2 de jan de 2018

Thanks not only for career but also for all of our lives

por Sofia B

10 de out de 2015

it makes an strongly initial to conflict resolution!!

por Abhishek T

1 de mai de 2020

The content was helpful to understand the concepts.

por Julia F

23 de abr de 2018

I enjoyed the course and found it very helpful.

por José d J D L C G

10 de fev de 2016

Excellent course and teacher. Congratulations!!

por Ossama Z

27 de jan de 2016

This is a very useful and comprehensive course.

por Héraul O

17 de jan de 2021

very useful course for me, thank you so much

por Edna M R

1 de mar de 2022

It was a good course and I learnt from it.

por Viralkumar P

16 de set de 2021

N​ice one to refresh or get new skills


25 de fev de 2016

So empowering and insightful - thanks.

por Arif u c

3 de ago de 2020

I have learned my things from there.

por CM

27 de mai de 2019

Very informative and well-presented!

por Katarzyna P

26 de jun de 2017

Very informative and useful course

por Marie G G

18 de jul de 2020

Feasible suggestions. Thank you!

por Chick E

15 de abr de 2018

great course with alot of values

por Abdelmohimen H

16 de mar de 2018

It is amazing, you must get it

por Page M

12 de jan de 2019

very informative and useful!!

por neoshalinda

6 de mai de 2016

Clear structure and examples.