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Voltar para Habilidades em Resolução de Conflitos

Comentários e feedback de alunos de Habilidades em Resolução de Conflitos da instituição Universidade da Califórnia, Irvine

882 classificações

Sobre o curso

Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active listening skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict...

Melhores avaliações


19 de abr de 2020

All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.


29 de abr de 2020

Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.

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126 — 150 de 219 Avaliações para o Habilidades em Resolução de Conflitos

por Sharier M T

19 de jan de 2021

Great Effort!

por Sarah R

1 de jun de 2017

Great Course!

por Edwina F

1 de jun de 2016

Really useful

por Vishnupriya S

27 de mai de 2020

Good Course.

por Ishaku M

21 de out de 2016

great course

por megha d

14 de jul de 2020

good course

por Arun J P

6 de jul de 2020

nice course


28 de mai de 2020

Thank you !

por Sandeep S

14 de jun de 2020


por JhoryAnne N

6 de dez de 2015

Thank you.

por IRIS M V M

17 de jun de 2022


por Ratan K J

19 de mai de 2020

Very good

por Adel Y A A

6 de jan de 2020

Very Good

por Ebenezer A L

21 de dez de 2018


por Paulina T

1 de jun de 2017

Loved it!

por Marcela P

18 de jun de 2016

Very good

por Amy B C

8 de jul de 2021



17 de abr de 2021

good job

por Dhruba J D

26 de abr de 2020


por guillermo o

23 de mai de 2016


por Shaniko K

18 de abr de 2018


por Dr.Alaa Z

31 de jan de 2016


por Manal J

29 de mar de 2021


por Awarun T

4 de jun de 2017


por Sam'un M

25 de set de 2020