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Voltar para Habilidades em Resolução de Conflitos

Comentários e feedback de alunos de Habilidades em Resolução de Conflitos da instituição Universidade da Califórnia, Irvine

852 classificações
210 avaliações

Sobre o curso

Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active listening skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict...

Melhores avaliações

19 de Abr de 2020

All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.

29 de Abr de 2020

Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.

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126 — 150 de 210 Avaliações para o Habilidades em Resolução de Conflitos

por megha d

14 de Jul de 2020

good course

por Arun J P

6 de Jul de 2020

nice course


28 de Mai de 2020

Thank you !

por Sandeep S

14 de Jun de 2020


por JhoryAnne N

6 de Dez de 2015

Thank you.

por Ratan K J

19 de Mai de 2020

Very good

por Adel Y A A

6 de Jan de 2020

Very Good

por Ebenezer A L

21 de Dez de 2018


por Paulina T

1 de Jun de 2017

Loved it!

por Marcela P

18 de Jun de 2016

Very good

por Amy B C

8 de Jul de 2021



17 de Abr de 2021

good job

por Dhruba J D

26 de Abr de 2020


por guillermo o

23 de Mai de 2016


por Shaniko K

18 de Abr de 2018


por Dr.Alaa Z

31 de Jan de 2016


por Manal J

29 de Mar de 2021


por Awarun T

4 de Jun de 2017


por Sam'un M

25 de Set de 2020


por Yogesh T

17 de Jan de 2020


por Hemendar P

31 de Mai de 2016

It's an excellent course from University of California, Irvine.

I would appreciate the course curriculum designers and faculty who have delivered the course through examples and case studies.

Looking forward for the more informative courses like this.


Hemendar Pusa

Professional Social worker and Special Educator


por Lothar H

2 de Nov de 2015

short and sweet. The course is quite short but covers the true essentials of conflict resolution in a professional environment. the only reason why I did not give five stars: the concept of Active Listening, although mentioned all over the course is not really well explained.

por Binita D

20 de Mar de 2020

The course was helpful in understanding and dealing with conflict. I was expecting to have more situations to be mentioned as every case is different from the other, and more cases gives you better understanding regarding dealing with different situations better.

por Patsarachaya C

20 de Mai de 2020

It is a good content but your work could be copied by your peers . It should have some investors ,so that learners can do thier works by themselves that would help them to truly improve their conflict resolution skills.

por Angelica

21 de Jan de 2016

Es un buen curso que ayuda a tener una mejor perspectiva de cómo enfrentar problemas en generar y llegar a una solución del mismo donde se pueda llegar a la meta común con el mejor propósito.