This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.
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GoogleInformações sobre o curso
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Certificados compartilháveis
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Prazos flexíveis
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Nível iniciante
Aprox. 24 horas para completar
Inglês
Legendas: Árabe, Português (Brasil), Vietnamita, Inglês, Espanhol
Habilidades que você terá
Binary CodeCustomer SupportLinuxTroubleshooting
Certificados compartilháveis
Tenha o certificado após a conclusão
100% on-line
Comece imediatamente e aprenda em seu próprio cronograma.
Prazos flexíveis
Redefinir os prazos de acordo com sua programação.
Nível iniciante
Aprox. 24 horas para completar
Inglês
Legendas: Árabe, Português (Brasil), Vietnamita, Inglês, Espanhol
oferecido por
The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses.
Programa - O que você aprenderá com este curso
4 horas para concluir
Introduction to IT
Welcome to Technical Support Fundamentals, the first course of the IT Support Professional Certificate! By enrolling in this course, you are taking the first step to kickstarting your career in tech. In the first week of the course, we'll learn about how computers were invented, how they've evolved over time, and how they work today. We will also learn about what an "IT Support Specialist" is and what they do in their job. By the end of this module, you will know how to count like a computer using binary and understand why these calculations are so powerful for society. So let's get started!
4 horas para concluir
14 vídeos (Total 51 mín.), 6 leituras, 3 testes
14 videos
What is IT?4min
What does an IT Support Specialist do?2min
Course Introduction2min
From Abacus to Analytical Engine5min
The Path to Modern Computers11min
Kevin Career1min
Computer Language3min
Character Encoding3min
Binary2min
How to Count in Binary3min
Abstraction2min
Computer Architecture Overview3min
Kevin Advice1min
6 leituras
Navigating Coursera10min
Program Surveys10min
How to Use Discussion Forums10min
Get to Know Your Classmates10min
Supplemental Reading on Logic Gates10min
About Graded Plugins10min
3 exercícios práticos
Binary30min
Computer Architecture30min
How to Count in Binary30min
5 horas para concluir
Hardware
In the second week of this course, we'll learn about what's inside a computer. We'll learn all about the hardware components or different pieces inside a computer. We'll discover what each component does and how they work together to make a computer function. By the end of this module, you will also know how to build a computer from scratch!
5 horas para concluir
17 vídeos (Total 80 mín.), 7 leituras, 4 testes
17 videos
Introduction to Computer Hardware4min
Programs and Hardware8min
Joe Diversity1min
CPU4min
RAM3min
Motherboards3min
Storage4min
Power Supplies4min
Mobile Devices3min
Batteries and Charging Systems4min
Peripherals4min
BIOS4min
Ben's Advice1min
Putting it All Together21min
Mobile Device Repair2min
One program, many futures1min
7 leituras
Supplemental Reading for CPUs10min
Supplemental Reading for CPU architecture10min
Supplemental Reading for Data Storage10min
Supplemental Readings for Batteries and Charging Systems10min
Supplemental Reading for USB Peripherals10min
Supplemental Reading for Projectors10min
About Graded Plugins10min
4 exercícios práticos
The Modern Computer30min
Components30min
Starting It Up30min
Assemble a Computer30min
6 horas para concluir
Operating System
In the third week of this course, we'll learn about operating systems. We'll discuss the common operating systems that are used today and understand how they work with the computer hardware. We'll learn about the "boot process" of an operating system and show you how to install Windows, Linux and Mac OSX operating systems from scratch. By the end of this module, you'll use the Qwiklabs environment to interact directly with the Windows and Linux operating systems.
6 horas para concluir
21 vídeos (Total 69 mín.), 6 leituras, 5 testes
21 videos
Remote Connection and SSH5min
Remote Connections on Windows4min
Components of an Operating System6min
Files and File Systems3min
Process Management2min
Memory Management2min
I/O Management2min
Interacting with the OS: User Space3min
Logs2min
The Boot Process2min
Mobile Operating Systems1min
Cindy Drive & Career Path1min
Choosing an Operating System3min
Virtual Machines2min
Installing Windows5min
Installing Linux6min
What is Chrome OS?3min
Installing Mac OS X3min
Tri Ngo Obstacles & How to be successful in IT1min
Introduction to Qwiklabs1min
6 leituras
Supplemental reading for Remote Connections in Windows10min
Supplemental Reading for Chrome OS10min
Supplemental Reading for ReFS File System10min
Supplemental Reading for Choosing an OS10min
Supplemental Reading for Ubuntu10min
Instructions for Accessing Linux and Windows Qwiklabs10min
3 exercícios práticos
What is an Operating System?30min
Installing an Operating System30min
Accessing Qwiklabs30min
3 horas para concluir
Networking
In the fourth week of this course, we'll learn about computer networking. We'll explore the history of the Internet and what "The Web" actually is. We'll also discuss topics like Internet privacy, security, and what the future of the Internet may look like. You'll also understand why the Internet has limitations even today. By the end of this module, you will know how the Internet works and recognize both the positive and negative impacts the Internet has had on the world.
3 horas para concluir
15 vídeos (Total 44 mín.), 1 leitura, 2 testes
15 videos
Basics of Networking7min
Networking Hardware3min
Language of the Internet2min
The Web3min
Victor First Job1min
History of the Internet4min
Limitations of the Internet3min
Changing Careers1min
Impact3min
Internet of Things1min
Gian What he does in Android Security1min
Privacy and Security3min
Heather Adkins Keeping Hackers Out2min
Learner Story: Melinda40s
1 leituras
Supplemental Reading for Internet of Things10min
2 exercícios práticos
Limitations of the Internet30min
Networking50min
Avaliações
Principais avaliações do TECHNICAL SUPPORT FUNDAMENTALS
por JB3 de Ago de 2020
I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.
por VM23 de Out de 2020
I would recommend spending hours completing your course if your are currently unemployed and have the time to spare time to learn a new skill to improve your career, its precise, easy and informative.
por AL7 de Mai de 2019
Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.
por SS23 de Jul de 2020
While not exactly perfect, it is an outstanding course to get introduced to IT support along with great samples of issues one may come across, along with great hands on practice via a virtual machine.
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