Informações sobre o curso
4.8
9,089 classificações
2,092 avaliações
Programa de cursos integrados
100% online

100% online

Comece imediatamente e aprenda em seu próprio cronograma.
Prazos flexíveis

Prazos flexíveis

Redefinir os prazos de acordo com sua programação.
Nível iniciante

Nível iniciante

Horas para completar

Aprox. 19 horas para completar

Sugerido: 8 - 10 hours per week...
Idiomas disponíveis

Inglês

Legendas: Inglês

Habilidades que você terá

Binary CodeCustomer SupportLinuxTroubleshooting
Programa de cursos integrados
100% online

100% online

Comece imediatamente e aprenda em seu próprio cronograma.
Prazos flexíveis

Prazos flexíveis

Redefinir os prazos de acordo com sua programação.
Nível iniciante

Nível iniciante

Horas para completar

Aprox. 19 horas para completar

Sugerido: 8 - 10 hours per week...
Idiomas disponíveis

Inglês

Legendas: Inglês

Programa - O que você aprenderá com este curso

Semana
1
Horas para completar
2 horas para concluir

Introduction to IT

Welcome to Technical Support Fundamentals, the first course of the IT Support Professional Certificate! By enrolling in this course, you are taking the first step to kickstarting your career in tech. In the first week of the course, we'll learn about how computers were invented, how they've evolved over time, and how they work today. We will also learn about what an "IT Support Specialist" is and what they do in their job. By the end of this module, you will know how to count like a computer using binary and understand why these calculations are so powerful for society. So let's get started! ...
Reading
14 videos (Total 51 min), 7 leituras, 3 testes
Video14 videos
What is IT?4min
What does an IT Support Specialist do?2min
Course Introduction2min
From Abacus to Analytical Engine5min
The Path to Modern Computers11min
Kevin Career1min
Computer Language3min
Character Encoding3min
Binary2min
How to Count in Binary3min
Abstraction2min
Computer Architecture Overview3min
Kevin Advice1min
Reading7 leituras
Navigating Coursera10min
Program Surveys10min
How to Use Discussion Forums10min
Get to Know Your Classmates10min
Copy of Program Surveys10min
Supplemental Reading on Logic Gates10min
About Graded Plugins10min
Quiz3 exercícios práticos
Binary10min
Computer Architecture4min
How to Count in Binary2min
Semana
2
Horas para completar
4 horas para concluir

Hardware

In the second week of this course, we'll learn about what's inside a computer. We'll learn all about the hardware components or different pieces inside a computer. We'll discover what each component does and how they work together to make a computer function. By the end of this module, you will also know how to build a computer from scratch! ...
Reading
13 videos (Total 69 min), 5 leituras, 4 testes
Video13 videos
Introduction to Computer Hardware4min
Programs and Hardware8min
Joe Diversity1min
CPU4min
RAM3min
Motherboards3min
Storage4min
Power Supplies4min
Peripherals4min
BIOS4min
Ben's Advice1min
Putting it All Together21min
Reading5 leituras
Supplemental Reading for CPUs10min
Supplemental Reading for CPU architecture10min
Supplemental Reading for Data Storage10min
Supplemental Reading for USB Peripherals10min
About Graded Plugins10min
Quiz4 exercícios práticos
The Modern Computer4min
Components8min
Starting It Up8min
Assemble a Computer2min
Semana
3
Horas para completar
5 horas para concluir

Operating System

In the third week of this course, we'll learn about operating systems. We'll discuss the common operating systems that are used today and understand how they work with the computer hardware. We'll learn about the "boot process" of an operating system and show you how to install Windows, Linux and Mac OSX operating systems from scratch. By the end of this module, you'll use the Qwiklabs environment to interact directly with the Windows and Linux operating systems. ...
Reading
19 videos (Total 63 min), 5 leituras, 5 testes
Video19 videos
Components of an Operating System6min
Files and File Systems3min
Process Management2min
Memory Management2min
I/O Management2min
Interacting with the OS: User Space3min
Logs2min
The Boot Process2min
Cindy Drive & Career Path1min
Choosing an Operating System3min
Virtual Machines2min
Installing Windows5min
Installing Linux6min
What is Chrome OS?3min
Installing Mac OS X3min
Tri Ngo Obstacles & How to be successful in IT1min
Introduction to Qwiklabs1min
Instructions for Accessing Linux Qwiklabs5min
Reading5 leituras
Supplemental Reading for Chrome OS10min
Supplemental Reading for ReFS File System10min
Supplemental Reading for Choosing an OS10min
Supplemental Reading for Ubuntu10min
Instructions for Accessing Windows Qwiklabs10min
Quiz3 exercícios práticos
What is an Operating System?14min
Installing an Operating System10min
Accessing Qwiklabs16min
Semana
4
Horas para completar
2 horas para concluir

Networking

In the fourth week of this course, we'll learn about computer networking. We'll explore the history of the Internet and what "The Web" actually is. We'll also discuss topics like Internet privacy, security, and what the future of the Internet may look like. You'll also understand why the Internet has limitations even today. By the end of this module, you will know how the Internet works and recognize both the positive and negative impacts the Internet has had on the world. ...
Reading
13 videos (Total 43 min), 1 leitura, 2 testes
Video13 videos
Basics of Networking7min
Networking Hardware3min
Language of the Internet2min
The Web3min
Victor First Job1min
History of the Internet4min
Limitations of the Internet3min
Impact3min
Internet of Things1min
Gian What he does in Android Security1min
Privacy and Security3min
Heather Adkins Keeping Hackers Out2min
Reading1 leituras
Supplemental Reading for Internet of Things10min
Quiz2 exercícios práticos
Limitations of the Internet12min
Networking20min
4.8
2,092 avaliaçõesChevron Right
Direcionamento de carreira

37%

comecei uma nova carreira após concluir estes cursos
Benefício de carreira

83%

consegui um benefício significativo de carreira com este curso

Melhores avaliações

por JMFeb 15th 2018

Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.

por AHOct 4th 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

Instrutores

Sobre Google

The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses....

Sobre o Programa de cursos integrados Google IT Support Professional Certificate

This five-course certificate, developed by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google. If you’ve been tinkering with IT or are new to the field, you’re at the right place. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all Americans. Check out this video to learn more. Upon completion of the certificate, you can share your information with top employers like Cognizant, GE Digital, H&R Block, Hulu, J.M. Smucker, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, UPMC, Veterans United Home Loans, Walmart and their subsidiaries, and of course, Google. Through a mix of video lectures, quizzes, and hand-on labs and widgets, the program will introduce you to troubleshooting and customer service, networking, operating systems, system administration and security. Along the way, you’ll hear from Googlers with unique backgrounds whose own foundation in IT support served as a jumping off point for their careers. By dedicating 8-10 hours a week, you can complete the certificate in about eight months. You can skip through content that you might already know and speed ahead to the graded assessments. Except as otherwise noted, the contents on this site are licensed under a Creative Commons Attribution-ShareAlike 4.0 International License....
Google IT Support Professional Certificate

Perguntas Frequentes – FAQ

  • Ao se inscrever para um Certificado, você terá acesso a todos os vídeos, testes e tarefas de programação (se aplicável). Tarefas avaliadas pelos colegas apenas podem ser enviadas e avaliadas após o início da sessão. Caso escolha explorar o curso sem adquiri-lo, talvez você não consiga acessar certas tarefas.

  • Quando você se inscreve em um curso, ganha acesso a todos os cursos no certificado e obtém um certificado quando completar o trabalho. Seu certificado eletrônico pode ser adicionado à sua página de Participações, de onde você pode imprimi-lo ou adicioná-lo ao seu perfil no LinkedIn. Se quiser apenas ler e assistir o conteúdo do curso, pode participar como ouvinte sem custo.

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