Informações sobre o curso
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Prazos flexíveis

Redefinir os prazos de acordo com sua programação.

Nível iniciante

Aprox. 20 horas para completar

Sugerido: 8 - 10 hours per week...

Inglês

Legendas: Inglês, Espanhol, Português (Brasil)

Habilidades que você terá

Binary CodeCustomer SupportLinuxTroubleshooting
Os alunos que estão fazendo este Professional Certificate são
  • Technical Support Associates
  • Customer Care Reps
  • Communication Technicians
  • IT Support
  • Retailers

100% on-line

Comece imediatamente e aprenda em seu próprio cronograma.

Prazos flexíveis

Redefinir os prazos de acordo com sua programação.

Nível iniciante

Aprox. 20 horas para completar

Sugerido: 8 - 10 hours per week...

Inglês

Legendas: Inglês, Espanhol, Português (Brasil)

Programa - O que você aprenderá com este curso

Semana
1
4 horas para concluir

Introduction to IT

14 vídeos (Total 51 mín.), 6 leituras, 3 testes
14 videos
What is IT?4min
What does an IT Support Specialist do?2min
Course Introduction2min
From Abacus to Analytical Engine5min
The Path to Modern Computers11min
Kevin Career1min
Computer Language3min
Character Encoding3min
Binary2min
How to Count in Binary3min
Abstraction2min
Computer Architecture Overview3min
Kevin Advice1min
6 leituras
Navigating Coursera10min
Program Surveys10min
How to Use Discussion Forums10min
Get to Know Your Classmates10min
Supplemental Reading on Logic Gates10min
About Graded Plugins10min
3 exercícios práticos
Binary30min
Computer Architecture30min
How to Count in Binary30min
Semana
2
4 horas para concluir

Hardware

16 vídeos (Total 79 mín.), 6 leituras, 3 testes
16 videos
Introduction to Computer Hardware4min
Programs and Hardware8min
Joe Diversity1min
CPU4min
RAM3min
Motherboards3min
Storage4min
Power Supplies4min
Mobile Devices3min
Batteries and Charging Systems4min
Peripherals4min
BIOS4min
Ben's Advice1min
Putting it All Together21min
Mobile Device Repair2min
6 leituras
Supplemental Reading for CPUs10min
Supplemental Reading for CPU architecture10min
Supplemental Reading for Data Storage10min
Supplemental Readings for Batteries and Charging Systems10min
Supplemental Reading for USB Peripherals10min
Supplemental Reading for Projectors10min
3 exercícios práticos
The Modern Computer30min
Components30min
Starting It Up30min
1 hora para concluir

Hardware: Graded Assessment

1 leitura, 1 teste
1 leituras
About Graded Plugins10min
1 exercício prático
Assemble a Computer30min
Semana
3
6 horas para concluir

Operating System

21 vídeos (Total 69 mín.), 5 leituras, 5 testes
21 videos
Remote Connection and SSH5min
Remote Connections on Windows4min
Components of an Operating System6min
Files and File Systems3min
Process Management2min
Memory Management2min
I/O Management2min
Interacting with the OS: User Space3min
Logs2min
The Boot Process2min
Mobile Operating Systems1min
Cindy Drive & Career Path1min
Choosing an Operating System3min
Virtual Machines2min
Installing Windows5min
Installing Linux6min
What is Chrome OS?3min
Installing Mac OS X3min
Tri Ngo Obstacles & How to be successful in IT1min
Introduction to Qwiklabs1min
5 leituras
Supplemental Reading for Chrome OS10min
Supplemental Reading for ReFS File System10min
Supplemental Reading for Choosing an OS10min
Supplemental Reading for Ubuntu10min
Instructions for Accessing Linux and Windows Qwiklabs10min
3 exercícios práticos
What is an Operating System?30min
Installing an Operating System30min
Accessing Qwiklabs30min
Semana
4
2 horas para concluir

Networking

13 vídeos (Total 43 mín.), 1 leitura, 2 testes
13 videos
Basics of Networking7min
Networking Hardware3min
Language of the Internet2min
The Web3min
Victor First Job1min
History of the Internet4min
Limitations of the Internet3min
Impact3min
Internet of Things1min
Gian What he does in Android Security1min
Privacy and Security3min
Heather Adkins Keeping Hackers Out2min
1 leituras
Supplemental Reading for Internet of Things10min
2 exercícios práticos
Limitations of the Internet30min
Networking50min
4.8
3814 avaliaçõesChevron Right

Principais avaliações do Technical Support Fundamentals

por BMJul 31st 2018

I am working in IT and wanted to do a refresher on the fundamentals and this course is really worth it. Good job Google and thank you for an affordable solution to getting my refresher and certificate

por FKMar 10th 2018

An excellent introductory course. The all around material was well presented, the instructors are doing a great job passing on their knowledge. The weekly assignments were interesting and fun to take.

Instrutores

Sobre Google

The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses....

Sobre Certificado Profissional Suporte de TI do Google

This five-course certificate, developed by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google. If you’ve been tinkering with IT or are new to the field, you’re at the right place. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all Americans. Check out this video to learn more. Upon completion of the certificate, you can share your information with top employers like Cognizant, GE Digital, H&R Block, Hulu, J.M. Smucker, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, UPMC, Veterans United Home Loans, Walmart and their subsidiaries, and of course, Google. Through a mix of video lectures, quizzes, and hand-on labs and widgets, the program will introduce you to troubleshooting and customer service, networking, operating systems, system administration and security. Along the way, you’ll hear from Googlers with unique backgrounds whose own foundation in IT support served as a jumping off point for their careers. By dedicating about five hours a week, you can complete the certificate in under six months. You can skip through content that you might already know and speed ahead to the graded assessments. The content in the Google IT Support Professional Certificate is licensed under a Creative Commons Attribution 4.0 International License....
Suporte de TI do Google

Perguntas Frequentes – FAQ

  • Ao se inscrever para um Certificado, você terá acesso a todos os vídeos, testes e tarefas de programação (se aplicável). Tarefas avaliadas pelos colegas apenas podem ser enviadas e avaliadas após o início da sessão. Caso escolha explorar o curso sem adquiri-lo, talvez você não consiga acessar certas tarefas.

  • Quando você se inscreve em um curso, ganha acesso a todos os cursos no certificado e obtém um certificado quando completar o trabalho. Seu certificado eletrônico pode ser adicionado à sua página de Participações, de onde você pode imprimi-lo ou adicioná-lo ao seu perfil no LinkedIn. Se quiser apenas ler e assistir o conteúdo do curso, pode participar como ouvinte sem custo.

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