This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.
oferecido por
GoogleInformações sobre o curso
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Certificados compartilháveis
Tenha o certificado após a conclusão
100% on-line
Comece imediatamente e aprenda em seu próprio cronograma.
Prazos flexíveis
Redefinir os prazos de acordo com sua programação.
Nível iniciante
Aprox. 24 horas para completar
Inglês
Legendas: Árabe, Francês, Portuguese (European), Italiano, Português (Brasil), Vietnamita, Alemão, Russo, Inglês, Espanhol
Habilidades que você terá
Binary CodeCustomer SupportLinuxTroubleshooting
Certificados compartilháveis
Tenha o certificado após a conclusão
100% on-line
Comece imediatamente e aprenda em seu próprio cronograma.
Prazos flexíveis
Redefinir os prazos de acordo com sua programação.
Nível iniciante
Aprox. 24 horas para completar
Inglês
Legendas: Árabe, Francês, Portuguese (European), Italiano, Português (Brasil), Vietnamita, Alemão, Russo, Inglês, Espanhol
oferecido por
Google Career Certificates are part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses.
Programa - O que você aprenderá com este curso
4 horas para concluir
Introduction to IT
Welcome to Technical Support Fundamentals, the first course of the IT Support Professional Certificate! By enrolling in this course, you are taking the first step to kickstarting your career in tech. In the first week of the course, we'll learn about how computers were invented, how they've evolved over time, and how they work today. We will also learn about what an "IT Support Specialist" is and what they do in their job. By the end of this module, you will know how to count like a computer using binary and understand why these calculations are so powerful for society. So let's get started!
4 horas para concluir
14 vídeos (Total 51 mín.), 6 leituras, 3 testes
5 horas para concluir
Hardware
In the second week of this course, we'll learn about what's inside a computer. We'll learn all about the hardware components or different pieces inside a computer. We'll discover what each component does and how they work together to make a computer function. By the end of this module, you will also know how to build a computer from scratch!
5 horas para concluir
17 vídeos (Total 80 mín.), 7 leituras, 4 testes
6 horas para concluir
Operating System
In the third week of the course we will become familiar with operating systems. We discuss the operating systems that are most widely used today and learn how an operating system interacts with computer hardware. We will learn about the startup process of an operating system and show you how to install the Windows, Linux and Mac OS X operating systems from scratch. At the end of this module you will interact directly with the Windows and Linux operating systems via the Qwiklabs environment.
6 horas para concluir
21 vídeos (Total 69 mín.), 6 leituras, 5 testes
3 horas para concluir
Networking
In the fourth week of this course, we'll learn about computer networking. We'll explore the history of the Internet and what "The Web" actually is. We'll also discuss topics like Internet privacy, security, and what the future of the Internet may look like. You'll also understand why the Internet has limitations even today. By the end of this module, you will know how the Internet works and recognize both the positive and negative impacts the Internet has had on the world.
3 horas para concluir
15 vídeos (Total 44 mín.), 1 leitura, 2 testes
Avaliações
Principais avaliações do TECHNICAL SUPPORT FUNDAMENTALS
por YC24 de Mai de 2020
Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.
por PL1 de Ago de 2020
excellent, the content contemplates fundamental concepts in many areas, allowing participants to have a clear and general view of the world of it support regardless of prior knowledge. Congratulations
por RB19 de Fev de 2021
This was an excellent course even for a novice in IT. The only thing that I would add is a glossary of terms so that they could be readily accessed during the course-----so many terms, so little time.
por CR18 de Jul de 2020
This is such a wonderful course that I had ever. Especially that role plays in week-6 about customer service is pretty awesome. Thank you google for making us knowledgeable and enjoyable both at time.
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