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Technical Support Fundamentals, Google

9,179 classificações
2,111 avaliações

Informações sobre o curso

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. We’ll go through what a technical interview could look like, and provide tips on how to best prepare for one. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works. ● assemble a computer from scratch. ● choose and install an operating system on a computer. ● understand what the Internet is, how it works, and the impact it has in the modern world. ● learn how applications are created and how they work under the hood of a computer. ● utilize common problem-solving methodologies and soft skills in an Information Technology setting....

Melhores avaliações

por FK

Mar 10, 2018

An excellent introductory course. The all around material was well presented, the instructors are doing a great job passing on their knowledge. The weekly assignments were interesting and fun to take.

por AH

Oct 04, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

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2,100 avaliações

por Sinisa Savic

Dec 18, 2018


por Oluwaseun Adetutu Blessing

Dec 18, 2018


por Rosa T. Beck

Dec 17, 2018

I really enjoyed this class! I never knew that there was so much to IT or the internet! I knew there were things needed to make the internet function, but never this much! I am excited to be able to continue on and learn lots more. The classes and the instructors are awesome!

por Kanakanti ChinnapaReddy

Dec 17, 2018

good information


Dec 17, 2018

i like it so much ♥

i will continue the next step of this course

por Matthew Bardeleben

Dec 16, 2018

This is an absolutely outstanding course! The material is explained well enough that most anyone, regardless of your technical background, will understand it. Equally as important it's much more than some basic 'Intro to Computers' type course. When a friend told me about it I was hesitant as I have a decent technical background already (certifications in everything from Deep Learning to Blockchain to CompTIA Security+). However, I filled in quite a few knowledge gaps as well as learned topics I was completely unaware of. All in all... highly recommended!

por Ulysses Brown

Dec 16, 2018

Great course! I have learned so much, and this course filled all of my knowledge gaps concerning the basics of IT fundamentals that I was missing, especially CLI and Linux OS.

por Johnathan Richards

Dec 16, 2018

I love this course, best experience and easy to understand. I’m glad my wife told me about this.

por Diana Parravilla

Dec 15, 2018

the course covers everything you need to get introduce to be a IT Technical Support

por Bruce Milliken

Dec 15, 2018

Great start