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Technical Support Fundamentals, Google

11,867 classificações
2,721 avaliações

Informações sobre o curso

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. We’ll go through what a technical interview could look like, and provide tips on how to best prepare for one. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works. ● assemble a computer from scratch. ● choose and install an operating system on a computer. ● understand what the Internet is, how it works, and the impact it has in the modern world. ● learn how applications are created and how they work under the hood of a computer. ● utilize common problem-solving methodologies and soft skills in an Information Technology setting....

Melhores avaliações

por AH

Oct 04, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

por DP

Mar 06, 2018

Awesome course designed by google. Thank you very much. Knowledge gained in just introductery leactures started burning desire in me to complete whole syllabus. Every bit of program is worth the time.

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2,711 avaliações

por arjan heidstra

Apr 19, 2019

Good explanation in the video's

por Ivon Sim Soon Qi

Apr 19, 2019

Although is really basic but still something that can learn from it.

por Marcus L Matthews Jr

Apr 19, 2019


por Alan Pruitt

Apr 19, 2019

Just get started - one mouse click at a time. You can do it!

por Felipe Gutierrez

Apr 18, 2019

I liked it, it was a subtle introduction to IT, but it still had some technical concepts that I guess will be covered more in-depth on the following courses.

por Brandon Robinson

Apr 18, 2019

I really like the lessons towards the end of the course.


Apr 18, 2019

Course was very informative. Labs & assignments can be a little unclear but this is basic IT information so if you can't figure it out on your own you need to find a different career

por samaneh farahmand

Apr 18, 2019

this course is fantastic!

por Rishi Ram Subedi

Apr 18, 2019

I love this course and I am planning to take another course in technical support.

por Nancy C.

Apr 17, 2019

Quick and easy for people who have tinkered before, but very informative.