This five-course certificate, developed by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google. If you’ve been tinkering with IT or are new to the field, you’re at the right place. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all Americans. Check out this video to learn more. Upon completion of the certificate, you can share your information with top employers like Cognizant, GE Digital, H&R Block, Hulu, J.M. Smucker, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, UPMC, Veterans United Home Loans, Walmart and their subsidiaries, and of course, Google. Through a mix of video lectures, quizzes, and hand-on labs and widgets, the program will introduce you to troubleshooting and customer service, networking, operating systems, system administration and security. Along the way, you’ll hear from Googlers with unique backgrounds whose own foundation in IT support served as a jumping off point for their careers. By dedicating about five hours a week, you can complete the certificate in under six months. You can skip through content that you might already know and speed ahead to the graded assessments. The content in the Google IT Support Professional Certificate is licensed under a Creative Commons Attribution 4.0 International License.
Certificado Profissional Suporte de TI do Google
The launchpad to a career in IT. This program is designed to take beginner learners to job readiness in under six months.
oferecido por
Os alunos que estão fazendo este Professional Certificate são
- Technical Support Associates
- Communication Technicians
- Customer Care Reps
- IT Support
- Retailers
O que é um Certificado Profissional?
Adquira o conhecimento para garantir uma vaga
Não importa se quer começar uma nova carreira ou aperfeiçoar a atual: os Certificados Profissionais do Coursera ajudam você a ficar pronto para conseguir uma vaga. Aprenda no seu ritmo, quando e onde for melhor para você. Matricule-se já e descubra um novo plano de carreira com o teste grátis de 7 dias. Você pode parar o aprendizado por um tempo ou cancelar a inscrição quando quiser.
Projetos práticos
Use o conhecimento adquirido com projetos práticos e crie um portfólio que mostre que é o candidato ideal a possíveis empregadores. Você precisará concluir o(s) projeto(s) para receber o Certificado.
Obtenha uma credencial na carreira
Depois de concluir todos os cursos no programa, você receberá o certificado para compartilhar com sua rede profissional, bem como terá acesso a recursos de apoio à carreira para ajudá-lo a começar com o pé direito. Muitos Certificados Profissionais contam com parceiros de contratação que reconhecem as qualificações do Certificado Profissionais, enquanto outros ajudam a preparar você para um exame de certificação. É possível obter mais informações sobre o que pode ser feito com um Certificado Profissional nas páginas específicas.
Este Certificado profissional contém 5 cursos
Technical Support Fundamentals
This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works. ● assemble a computer from scratch. ● choose and install an operating system on a computer. ● understand what the Internet is, how it works, and the impact it has in the modern world. ● learn how applications are created and how they work under the hood of a computer. ● utilize common problem-solving methodologies and soft skills in an Information Technology setting.
The Bits and Bytes of Computer Networking
This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting. By the end of this course, you’ll be able to: ● describe computer networks in terms of a five-layer model. ● understand all of the standard protocols involved with TCP/IP communications. ● grasp powerful network troubleshooting tools and techniques. ● learn network services like DNS and DHCP that help make computer networks run. ● understand cloud computing, everything as a service, and cloud storage.
Operating Systems and You: Becoming a Power User
In this course -- through a combination of video lectures, demonstrations, and hands-on practice -- you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware. By the end of this course you’ll be able to: ● navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter. ● set up users, groups, and permissions for account access. ● install, configure, and remove software on the Windows and Linux operating systems. ● configure disk partitions and filesystems. ● understand how system processes work and how to manage them. ● work with system logs and remote connection tools. ● utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist role.
System Administration and IT Infrastructure Services
This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You'll also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster. By the end of this course you’ll be able to: ● utilize best practices for choosing hardware, vendors, and services for your organization. ● understand how the most common infrastructure services that keep an organization running work, and how to manage infrastructure servers. ● understand how to make the most of the cloud for your organization. ● manage an organization’s computers and users using the directory services, Active Directory, and OpenLDAP. ● choose and manage the tools that your organization will use. ● backup your organization’s data and know how to recover your IT infrastructure in the case of a disaster. ● utilize systems administration knowledge to plan and improve processes for IT environments.
Sobre Google
Perguntas Frequentes – FAQ
Qual é a política de reembolso?
Posso me inscrever em um único curso?
Sim! Para começar, clique no cartão do curso que lhe interessa e se inscreva. Você pode se inscrever e completar o curso para obter um certificado compartilhável, ou pode participar como ouvinte e assistir o material do curso sem custo. Quando você se inscreve em um curso que é parte de um certificado, está automaticamente inscrito ao certificado completo. Visite o painel do aluno para acompanhar seu progresso.
Este curso é realmente 100% on-line? Eu preciso assistir alguma aula pessoalmente?
Este curso é totalmente on-line, então não existe necessidade de aparecer em uma sala de aula pessoalmente. Você pode acessar suas palestras, leituras e atribuições a qualquer hora e qualquer lugar, via web ou dispositivo móvel.
What is IT support?
Companies rely on technology everyday, but sometimes that technology fails us. Computers break, systems fail, phones die; and when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way.
Why did Google create this program?
Google has long faced an issue that many other companies also contend with -- we had open IT Support roles, and not enough qualified candidates to fill them. So, a few years ago we began working with a non-profit organization to build out trainings and pathways to roles in technical support at Google. We learned that not only is IT support a highly teachable field, but that we could teach someone completely new to the industry the IT fundamentals in under six months. So, we decided to build an IT training program on Coursera, created entirely by Googlers who are expert in IT support, so that this training could be available to everyone.
What background knowledge is necessary?
None! Whether you’re completely new to the field or have had some exposure to IT, this is the right program for you. If you’re already familiar with the subject matter, you can skip directly to the graded assessments.
Do I need to take the courses in a specific order?
We highly recommend taking the courses in the order presented, as the content builds on information from earlier lessons.
What will I be able to do upon completing the professional certificate?
This program is designed to prepare you for an entry-level role in IT Support, whether that’s doing in-person or remote work, at a small company or a large enterprise organization. Upon completion of the certificate, you will have the option to share your information with top employers hiring entry-level IT professionals, like Cognizant, GE Digital, H&R Block, Hulu, JM Smucker, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, UPMC, Veterans United Home Loans, Walmart and their companies: Allswell, Bonobos, Hayneedle, Jet, Modcloth, Moosejaw, Sam’s Club, Shoes.com, Store No. 8, Vudu and of course, Google.
What kind of companies hire IT Support professionals?
Nearly every company whose employees use computers has a need for IT Support professionals. The majority of IT support positions do not require a college degree, but they do require prior experience. This certificate will give learners the training and experience they need to get a job in tech. In the US alone, jobs in this field are projected to grow 10% between 2016 and 2026 -- faster than the average of all other occupations (https://www.bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm).
What is unique about this program?
The IT Support Professional Certificate is a first-of-its kind program with highly interactive content, like hands-on labs and widgets, exclusively developed by Google. For those who successfully complete the program, you’ll have a direct route to get your info into the hands of top employers.
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