Certificado Profissional Suporte de TI do Google

• Vou ganhar créditos universitários por concluir a Especialização?

  Este Programa de cursos integrados não oferece créditos universitários, mas algumas universidades podem aceitar certificados de Programas de cursos integrados que podem ser convertidos em créditos. Entre em contato com sua instituição para saber mais. Com os cursos on-line e os certificados Mastertrack™ do Coursera, é possível ganhar créditos universitários.

• Can I just enroll in a single course?

  Se você se inscrever, terá 7 dias para testar sem custo e, durante este período, pode cancelar sem multa. Depois disso, não reembolsamos, mas você pode cancelar sua inscrição a qualquer momento. Veja nossa política para o reembolso total.

• Posso me inscrever em um único curso?

  Sim! Para começar, clique no cartão do curso que lhe interessa e se inscreva. Você pode se inscrever e completar o curso para obter um certificado compartilhável, ou pode participar como ouvinte e assistir o material do curso sem custo. Quando você se inscreve em um curso que é parte de um certificado, está automaticamente inscrito ao certificado completo. Visite o painel do aluno para acompanhar seu progresso.

• Este curso é realmente 100% on-line? Eu preciso assistir alguma aula pessoalmente?

  Este curso é totalmente on-line, então não existe necessidade de aparecer em uma sala de aula pessoalmente. Você pode acessar suas palestras, leituras e atribuições a qualquer hora e qualquer lugar, via web ou dispositivo móvel.

• Why did Google create this program?

  Google has long faced an issue that many other companies also contend with -- we had open IT Support roles, and not enough qualified candidates to fill them. So, a few years ago we began working with a non-profit organization to build out trainings and pathways to roles in technical support at Google. We learned that not only is IT support a highly teachable field, but that we could teach someone completely new to the industry the IT fundamentals in under six months. So, we decided to build an IT training program on Coursera, created entirely by Googlers who are expert in IT support, so that this training could be available to everyone.

• What background knowledge is necessary?

  None! Whether you’re completely new to the field or have had some exposure to IT, this is the right program for you. If you’re already familiar with the subject matter, you can skip directly to the graded assessments.

• Do I need to take the courses in a specific order?

  We highly recommend taking the courses in the order presented, as the content builds on information from earlier lessons.

• What will I be able to do upon completing the professional certificate?

  This program is designed to prepare you for an entry-level role in IT Support, whether that’s doing in-person or remote work, at a small company or a large enterprise organization. Upon completion of the certificate, you will have the option to share your information with top employers hiring entry-level IT professionals, like Cognizant, GE Digital, H&R Block, Hulu, JM Smucker, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, UPMC, Veterans United Home Loans, Walmart and their companies: Allswell, Bonobos, Hayneedle, Jet, Modcloth, Moosejaw, Sam’s Club, Shoes.com, Store No. 8, Vudu and of course, Google.

• What kind of companies hire IT Support professionals?

  Nearly every company whose employees use computers has a need for IT Support professionals. The majority of IT support positions do not require a college degree, but they do require prior experience. This certificate will give learners the training and experience they need to get a job in tech. In the US alone, jobs in this field are projected to grow 10% between 2016 and 2026 -- faster than the average of all other occupations (https://www.bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm).

• What is unique about this program?

  The IT Support Professional Certificate is a first-of-its kind program with highly interactive content, like hands-on labs and widgets, exclusively developed by Google. For those who successfully complete the program, you’ll have a direct route to get your info into the hands of top employers.

• Can I get academic credits for taking this program?

  The Google IT Support Professional Certificate program recently secured a credit recommendation from the American Council on Education (ACE) ACE CREDIT®, which is the industry standard for translating workplace learning to college credit. Learners can earn a recommendation of 12 college credits for completing the program--the equivalent of four college courses at the associate degree-level. This aims to help open up additional pathways to learners who are interested in higher education, and prepare them for entry-level jobs.

• Will completing the certificate prepare me for the CompTIA A+ exams?

  The Google IT Support Professional Certificate program aligns with the objectives covered by the newly updated CompTIA A+ certification. Upon completion of the certificate program, you can download the CompTIA A+ exam objectives to ensure that you’ve studied everything before taking the exams.

  If you complete the certificate and pass the CompTIA A+ certification exams, you’ll have access to a new dual credential from CompTIA and Google: a badge that can be posted on LinkedIn to catch the attention of potential employers. Learn more here. 

• Is this program offered in other languages?

  Yes, the program is available in Spanish and Portuguese. 

  - Certificado Profesional de Soporte de Tecnologías de la Información de Google

  - Certificado Profissional de Suporte em TI do Google

• Is the Google IT Support Professional Certificate licensed?

  Yes, the content in the Google IT Support Professional Certificate is licensed under a Creative Commons Attribution 4.0 International License.

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