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Certificado Profissional Suporte de TI do Google
This is your launchpad to an IT career. In this program, you’ll learn the in-demand skills that will have you job-ready in 3-6 months. No degree or prior experience required.
oferecido por
O que você vai aprender
Gain skills required to succeed in an entry-level IT capacity
Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service
Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging
Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code
Habilidades que você terá
Sobre este Certificado profissional
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In this 5-course certificate program, you’ll prepare for an entry-level job in IT support through an innovative curriculum developed by Google. 80% of Google IT Support Professional Certificate learners in the U.S. report a career impact within 6 months, such as finding a new job, getting a raise, or starting a new business. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all. Learn more.
Upon completion of the certificate, learners eligible to work in the US can directly share their information with Google, as well as employers like Hulu, Infosys, Intel, Walmart, and more.
This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT— you’ll earn a dual credential when you complete both. Through a mix of video lectures, quizzes, and hands-on labs, you’ll get introduced to troubleshooting, customer service, networking, operating systems, system administration, and security — foundational IT skills required for an entry-level role. You’ll hear from Googlers whose foundations in IT support, served as launchpads for their own careers. By dedicating ~5 hours a week, you can complete in 3-6 months.
This program is ACE® certified—when you complete, you can earn up to 12 college credits, the equivalent of 4 associate degree-level courses.
If you’re interested in building on your IT foundations, check out the Google IT Automation with Python Professional Certificate.
Projeto de Aprendizagem Aplicada
In this Professional Certificate program you'll have access to a variety of hands-on assessments which will help you simulate real-world IT support scenarios that are critical for success in the workplace.
Examples of virtual assessments include: computer assembly, networking simulation, writing effective support documentation, routing paths and subnets, wireless networking, device software management, public key or asymmetric encryption, incident handling, and more.
By earning these IT Skills, you’ll prepare yourself for roles that include — systems analyst, support specialist, database administrator, IT technician, computer specialist, and many more. Through this program, you will also gain access to free resources that can help you launch and advance your career, including interview tips, mock interviews and resume building workshops (a $79/month value), as well as career coaching sessions.
Certificados compartilháveis
Tenha o certificado após a conclusão
Cursos 100% on-line
Comece imediatamente e aprenda em seu próprio cronograma.
Cronograma flexível
Definição e manutenção de prazos flexíveis.
Nível iniciante
No degree or prior experience required
Inglês
Legendas: Inglês, Espanhol, Português (Brasil), Árabe, Francês, Russo
Certificados compartilháveis
Tenha o certificado após a conclusão
Cursos 100% on-line
Comece imediatamente e aprenda em seu próprio cronograma.
Cronograma flexível
Definição e manutenção de prazos flexíveis.
Nível iniciante
No degree or prior experience required
Inglês
Legendas: Inglês, Espanhol, Português (Brasil), Árabe, Francês, Russo
Este Certificado profissional contém 5 cursos
Technical Support Fundamentals
55,789 classificações
This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.
The Bits and Bytes of Computer Networking
21,197 classificações
This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.
Operating Systems and You: Becoming a Power User
12,034 classificações
In this course -- through a combination of video lectures, demonstrations, and hands-on practice -- you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware.
System Administration and IT Infrastructure Services
10,008 classificações
This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You'll also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster.
oferecido por
The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses.
Perguntas Frequentes – FAQ
Vou ganhar créditos universitários por concluir a Especialização?
Este Programa de cursos integrados não oferece créditos universitários, mas algumas universidades podem aceitar certificados de Programas de cursos integrados que podem ser convertidos em créditos. Entre em contato com sua instituição para saber mais. Com os cursos on-line e os certificados Mastertrack™ do Coursera, é possível ganhar créditos universitários.
Can I just enroll in a single course?
Se você se inscrever, terá 7 dias para testar sem custo e, durante este período, pode cancelar sem multa. Depois disso, não reembolsamos, mas você pode cancelar sua inscrição a qualquer momento. Veja nossa política para o reembolso total.
Posso me inscrever em um único curso?
Sim! Para começar, clique no cartão do curso que lhe interessa e se inscreva. Você pode se inscrever e completar o curso para obter um certificado compartilhável, ou pode participar como ouvinte e assistir o material do curso sem custo. Quando você se inscreve em um curso que é parte de um certificado, está automaticamente inscrito ao certificado completo. Visite o painel do aluno para acompanhar seu progresso.
Este curso é realmente 100% on-line? Eu preciso assistir alguma aula pessoalmente?
Este curso é totalmente on-line, então não existe necessidade de aparecer em uma sala de aula pessoalmente. Você pode acessar suas palestras, leituras e atribuições a qualquer hora e qualquer lugar, via web ou dispositivo móvel.
Why did Google create this program?
Google has long faced an issue that many other companies also contend with -- we had open IT Support roles, and not enough qualified candidates to fill them. So, a few years ago we began working with a non-profit organization to build out trainings and pathways to roles in technical support at Google. We learned that not only is IT support a highly teachable field, but that we could teach someone completely new to the industry the IT fundamentals in under six months. So, we decided to build an IT training program on Coursera, created entirely by Googlers who are expert in IT support, so that this training could be available to everyone.
What background knowledge is necessary?
None! Whether you’re completely new to the field or have had some exposure to IT, this is the right program for you. If you’re already familiar with the subject matter, you can skip directly to the graded assessments.
Do I need to take the courses in a specific order?
We highly recommend taking the courses in the order presented, as the content builds on information from earlier lessons.
Why start a career in IT?
With jobs in IT fetching a median salary of $53,470 per year, this field is extremely lucrative with a high potential for growth. In the US alone, there are over 215,000 open IT support roles, and jobs in this field are projected to grow 8% between 2019 and 2029 --- faster than the average of all other occupations. Basic IT skills will position you to secure an entry-level role, and from then on, the opportunities are endless. The stackability of these skills means that after gaining a baseline level of knowledge through the Google IT Support program, it is easy to pick up more advanced skills.
What will I be able to do upon completing the professional certificate?
This program is designed to prepare you for an entry-level role in IT Support, whether that’s doing in-person or remote work, at a small company or a large enterprise organization. Upon completion of the certificate, you will have the option to share your information with top employers hiring entry-level IT professionals, like Cognizant, H&R Block, Hulu, JM Smucker, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, TEKSystems, UPMC, Veterans United Home Loans, Walmart and their companies: Allswell, Bonobos, Hayneedle, Jet, Modcloth, Moosejaw, Sam’s Club, Shoes.com, Store No. 8, Vudu and of course, Google. Currently the hiring consortium is only available to those eligible to work in the US, but we are expanding to India, Europe and other regions soon.
What kind of companies hire IT Support professionals?
Nearly every company whose employees use computers has a need for IT Support professionals. The majority of IT support positions do not require a college degree, but they do require prior experience. This certificate will give learners the training and experience they need to get a job in tech.
What are the jobs available after completing this course?
The jobs available for this particular skill set include systems analyst, support specialist, database administrator, IT technician, computer specialist, and many more.
What resources will be available to help with the job search process?
Free resources are available to completers including interview tips, mock interviews and resume building workshops (a $79/month value), career coaching sessions and more.
What is unique about this program?
The IT Support Professional Certificate is a first-of-its kind program with highly interactive content, like hands-on labs and widgets, exclusively developed by Google. For those who successfully complete the program, you’ll have a direct route to get your info into the hands of top employers.
Can I get academic credits for taking this program?
The Google IT Support Professional Certificate program recently secured a credit recommendation from the American Council on Education (ACE) ACE CREDIT®, which is the industry standard for translating workplace learning to college credit. Learners can earn a recommendation of 12 college credits for completing the program--the equivalent of four college courses at the associate degree-level. This opens up additional pathways to learners who are interested in higher education, and prepares them for entry-level jobs.
Will completing the certificate prepare me for the CompTIA A+ exams?
The Google IT Support Professional Certificate program aligns with the objectives covered by the newly updated CompTIA A+ certification. This Certificate program contains content that prepares you to take the CompTIA A+ exam. Upon completion of the certificate program, you can download the CompTIA A+ exam objectives to ensure that you’ve studied everything before taking the exams.
If you complete the certificate and pass the CompTIA A+ certification exams, you’ll have access to a new dual credential from CompTIA and Google: a badge that can be posted on LinkedIn to catch the attention of potential employers. Learn more here.
Is this program offered in other languages?
Yes, the program is available in Spanish and Portuguese.
- Certificado Profesional de Soporte de Tecnologías de la Información de Google
Is the Google IT Support Professional Certificate licensed?
Yes, the content in the Google IT Support Professional Certificate is licensed under a Creative Commons Attribution 4.0 International License.
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