por Ryan P•
Jun 01, 2020
This was an amazing course, which helped me really apply the things that I'm doing in my current job. I loved the engagement in the course and how I was able to practice the material by doing hands on assignments and peer reviewing my classmates submissions. I loved the interaction and content that was provided, as everything was very informative, and a lot of resources were provided to guide us in successfully completing the assignments and the lessons. I'm actually going to miss taking this course because it gave me something to look forward to and that was a blessing. I highly recommend this course and am so glad I had the opportunity to take it during COVID-19.
por Thomas k•
Aug 12, 2020
Very well presented and great quality of material. I appreciated the depth and breath of material covered to have some qualify to prove excellent quality support.
May suggestion to continuously improve are:
*The slide video presentations had a 15 second gap of no sound so you missed out on what was said.
*It would be nice after each test for a module or after completion of the course to be able to have a pdf printout of flash cards for each module or subject taught for review.
por González M M J•
May 16, 2020
I really had an amazing experience and pretty accessibly learning process thanks to this course, that without any doubt will help to increase my career performance and will open lot of new opportunities of improvement to my life with different benefits, not only the gaining of good knowledge. Highly recommend. Thank you so much for the great opportunity to access all this important and accurate information.
por Ayan R C•
Jan 31, 2020
A basic course targeted for all customer-facing roles including customer service. The course is very well designed to meet all that is in-scope to become a successful customer engagement specialist. After completing the course I am able to relate to my work and what should be done to enhance the customer experience no matter what the product or service that is being offered to the customer.
por Ashley w•
May 25, 2019
very helpful and informative program will be able to apply learned course material in every day life does not take long to complete is not a course that will land you a job upon completion unless you have the required company experience/qualifications, but if you do this will surely put you ahead of the competition highly recommended for anyone in a customer service industry
por Francisco M•
Nov 12, 2019
This professional certificate taught me not only the communication skills of a good call center agent, but also process managing and problem resolution skills, that are essential in many areas, like in decision making and leading people. I recomend this certificate to everyone who want to develop important communication skills allied with a strong analytical formation!
por Karan S•
Feb 11, 2020
A good course for those who are thinking to join customer support industry or those who are already in support industry. Even if you are not thinking or already in support industry.i would definitely recommend this course especially if you want to know more about customer problem solving. learnt many new things through this course.WORTH TAKING THIS COURSE !!!!
por Franklin M E K•
Feb 13, 2020
I have really acquired exceptional skills with this course. Coursera is indeed a savior for offering true education for everyone. I have never regretted making the decision to join. I feel empowered each time I learn something new. My customer engagement skills are now impeccable and exceptional. THANK YOU, COURSERA. THANK YOU, IBM.
por Deborah W•
Nov 26, 2019
This course was well put together, and has a lot of excellent information and tips. Even the most well trained Customer Service Professional can learn something new! Course is easy to access, easy to navigate through, and the certificate at the end is a bonus to all the information valuable information provided.
por Steve C•
Jul 10, 2019
This was a solid course that covered a lot of essential information for any customer service specialist. While i would not call this comprehensive by any means, it does hit the core concepts. I would recommend it for people new to customer service but should be very easy if you already have experience.
por Nguyen C L P•
Mar 27, 2020
I would recommend this course for those who want to learn more about communication and taking ownership in communication. There are many lessons you thought you have known before but you will have a clear organized instruction and new recommendation to upgrade your skills after finishing this course.
por Daryl K•
Oct 08, 2019
A very good course to get a good broad understanding of customer service communications, general troubleshooting method, and introduction to documentation and ticketing systems. I think this course is worth taking for anyone who has customer contact over the phone, chat, email or in person.
por Nuno A•
Oct 31, 2019
Great course! extremely well organised, with a good variety of quizzes and practice exercises. The information provided is based on scientific knowledge, but easy to understand and apply. I truly recommend this course to all who want to improve soft skills and communication skills!
por Dada M B•
Jun 02, 2019
Each Module of the IBM Customer Engagement Specialist Professional certificate for me were stages of improvement on how I should relate and communicate with customers and also how I need to make myself an integral part of my organization as a team member and customer service agent
por Abdul A S•
May 01, 2020
Great course! As a start or even a refresher to people who want to learn and expect to be in a service-based industry. It includes how to communicate effectively, handling your time and tools that can help you in sorting out knowledge & information.
por Angela d V H•
Apr 04, 2020
This course was amazing. It really takes you step by step on each topic and it is really complete. It will prepare you to be the best employee. It is design so you can do it at your own pace so you can have a work-life balance.
por Osuobeni P C•
Oct 03, 2019
I am very satisfied with this course. If you're thinking of changing your career to IT, this is the perfect entry point to start your career in IT .
Many thanks to IBM and Coursera for your top-notch specialization courses.
por Stefan S•
Jul 09, 2019
Very engaging and covers a wide range of topics; some info, for those who have been in CS for a while might not be new, however, this course will make you aware of certain things that are likely to be lost over time.
por Kwame A B•
Oct 19, 2019
I really enjoyed this course and a privilege having to part take in this course as this will propel me well on how to engage people professionally and I recommend this course as the best for everyone and to enroll.
por Nikhil P B•
Aug 12, 2020
Course is really helpful which helps to perceive many good learning for ideal customer support agent. This also helps to achieve productivity, efficiency & result in higher satisfaction ratings from customers.
por Kristy G•
Mar 16, 2020
This was seriously one of the best online courses I have ever taken. I wish this was around when I began my career in customer service 21 years ago! I will refer others to this course within my organization.
por Onyeka M•
May 20, 2019
Very resourceful in my current job role as a customer service executive. Thank you for putting this course together to assist individuals as myself become professionals in our roles as service personnel.
por Mohammed H A•
Jun 14, 2020
what a journey? was long, but knowledgable. I really enjoy this course, special there are some information about customer services professional tips. I will recommend my collages take this course.
por martin k•
Jul 24, 2019
These course is highly effective at teaching you skills and knowledge that may not be available in other traditional courses, it is also well structured so you can do it at your own time and pace.
por Tejas P•
Aug 13, 2020
Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.