por Reinaldo A•
May 19, 2019
Very good course. Complete, detailed and well presented. The examples used for the exercises allow to put knowledge into practice in a dynamic and entertaining way. Highly recommended!
por Mohammed A A•
May 03, 2020
I learned many things regarding customer support and I really enjoyed it. I will apply what I have learned at work. I will also recommend this course to my colleagues. Thank you a lot
por Moses W K•
Jun 23, 2020
One of the most interesting and involving course I have taken on Coursera. Very broad with interesting reads all through. I highly recommend this certification course.
por Rajat S•
Jun 01, 2020
This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.
por okechukwu n c•
Aug 15, 2019
This course helped me understand what customer Relationship entails and also improved on my skill as a customer agent. Thank you coursera for this great opportunity.
por Ravindra S•
May 23, 2020
Everyone has to get this certificate because it would be helpful whatever the job you are doing
and most important that is useful in day to day personal life also
por Ubongabasi E•
Feb 20, 2020
This is a great resource no matter if you're only job seeking, new on the job or already a professional. Now time to be deliberate with all I learned.
por Achraf H•
Sep 05, 2019
This course is such a useful source of information and give me some tips of professional communication that will be adaptable to my career vision.
por Michael O A•
May 29, 2019
A complete ad comprehensive course that enables one to relate well and solve problem empathetic ally. I appreciate the content and the references.
por Felipe G C•
Jun 10, 2020
Um curso completo! Fornece uma visão completa de todo o processo de suporte ao cliente. Boa metodologia e os materiais para leitura são ótimos.
por Raúl A J Z•
May 25, 2020
Muy buen curso y maneja conceptos que no se me habrían ocurrido como esenciales para una persona que se dedica a ser "customer service support"
por Christian B F•
Jun 19, 2019
The course was excellent! It was like a validation and a refresher for me and I have been working in the customer service industry for a while.
por ANAS E E•
Oct 07, 2019
This course is so well managed and organized it helped me improve my skills in many aspects. Thank you very much for your precious efforts!
por Valerie E•
Apr 21, 2020
A very informative and great course. I learned a lot that I thought I knew. I didn't know until I completed the course. Great Information
por Charles E•
May 07, 2020
Well structured course and interactive manuals. Had a great time learning, will recommend it for anyone who has interest in pursuing it
por Titus F P•
Feb 24, 2020
The information I got from this course was very helpful and useful for customer support since customers are the backbone of the company
May 22, 2020
I certainly enjoyed this course. It was informative and the guidance was clear and concise making it easy to finish at my own pace.
por Idris B I•
Apr 08, 2020
I recommend this wonderful course for customer engagement professionals out there. It covers every area of customer engagement.
por Shafiq A•
Jan 20, 2020
The course is excellent, Lot of practical assignments which helped me to learn skills and apply them in real-world scenarios.
por Michael S S•
Jan 07, 2020
This has been a very good course. I think all service organizations should have their employees./support agents take this.
por Imelda R M•
May 28, 2020
Awesome course. It highlighted all aspect of customer engagement and broadened my knowledge in customer service modalities
por Oluwadamilare A•
Apr 25, 2020
It's a pleasure to have taken this course. With this i should be on my way to marking a mark in the service industry.
por ARMAN D•
Oct 20, 2019
it was very useful and interesting I hope it will be some other courses more about IT SUPPORT specifically too
por Haider A S•
May 17, 2020
One of great courses and so many assignments, i learned much of it and so happy to receive my certification
por BHUPESA K P•
Feb 17, 2020
Its unbelievable, I feel, this course improve my soft skill and confidence. Thanks coursera and thanks IBM.