About this course: Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution. This course presents the material though video lessons, case studies, and interviews. In each module students will be presented with in-video quiz questions to test their understanding. To further their mastery of the content students will also be asked to complete two peer reviewed assignments. Upon completing this course, you will be able to: 1. Identify the different types of conflict 2. Illustrate the positive aspects of conflict 3. Provide examples of positive ways to deal with conflict

Created by: University of California, Irvine

Taught by: Najla DeBow, Instructor
University of California, Irvine Extension

Basic Info	Course 1 of 4 in the Conflict Management Specialization.
Commitment	4 weeks, 2-3 hours/week
Language	English
How To Pass	Pass all graded assignments to complete the course.
User Ratings	4.3 stars Average User Rating 4.3See what learners said

Syllabus

WEEK 1

Getting Started

Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.

1 video, 3 readings

WEEK 2

Different Types of Conflict

In this module we will describe the different types of conflict, identify the sources of conflict, and explain the levels of conflict.

11 videos

WEEK 3

Positive Aspects of Conflict

In this module we will discover the positive aspects of conflict, identify appropriate ways of managing conflict, and differentiate among the causes of conflict.

9 videos

Graded: Positive Aspects of Conflict

WEEK 4

Positive Ways of Dealing with Conflict

In this module we will develop positive ways of dealing with conflict, evaluate the cost of conflict, and analyze the impact of conflict to employee engagement and performance.

10 videos

Graded: Dealing With Conflict in Our Lives

WEEK 5

Course Wrap-up

Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.

1 video, 2 readings

FAQs

How It Works

Coursework

Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.

Help from Your Peers

Connect with thousands of other learners and debate ideas, discuss course material, and get help mastering concepts.

Certificates

Earn official recognition for your work, and share your success with friends, colleagues, and employers.

Creators

University of California, Irvine

Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.

Pricing

	Audit	Purchase Course
Access to course materials	Available	Available
Access to graded materials	Not available	Available
Receive a final grade	Not available	Available
Earn a shareable Course Certificate	Not available	Available

Ratings and Reviews

Rated 4.3 out of 5 of 319 ratings

A great foundation giving you all the basic skills to understand and resolve conflict.

Really helpful course with insights and case studies from experienced professionals.

I recommend this course for its clarity, easiness and accuracy.

Great course, lots of useful information and the practical application is laid out with case studies. Too bad you have to pay to participate in the assignments...

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