Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution.
Este curso faz parte do Programa de cursos integrados Gerenciamento de conflitosGerenciamento de Conflito
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oferecido por
Programa de cursos integrados Gerenciamento de conflitosGerenciamento de ConflitoUniversidade da Califórnia, IrvineInformações sobre o curso
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Certificados compartilháveis
Tenha o certificado após a conclusão
100% on-line
Comece imediatamente e aprenda em seu próprio cronograma.
Aprox. 5 horas para completar
Inglês
Legendas: Árabe, Francês, Portuguese (European), Grego, Italiano, Vietnamita, Alemão, Russo, Inglês, Espanhol, Romeno
Habilidades que você terá
- Assertiveness
- Active Listening
- Communication
- Management
Prazos flexíveis
Redefinir os prazos de acordo com sua programação.
Certificados compartilháveis
Tenha o certificado após a conclusão
100% on-line
Comece imediatamente e aprenda em seu próprio cronograma.
Aprox. 5 horas para completar
Inglês
Legendas: Árabe, Francês, Portuguese (European), Grego, Italiano, Vietnamita, Alemão, Russo, Inglês, Espanhol, Romeno
oferecido por
Universidade da Califórnia, Irvine
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
Programa - O que você aprenderá com este curso
1 hora para concluir
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
1 hora para concluir
1 vídeo (Total 3 mín.), 3 leituras
1 hora para concluir
Different Types of Conflict
In this module we will describe the different types of conflict, identify the sources of conflict, and explain the levels of conflict.
1 hora para concluir
11 vídeos (Total 39 mín.)
2 horas para concluir
Positive Aspects of Conflict
In this module we will discover the positive aspects of conflict, identify appropriate ways of managing conflict, and differentiate among the causes of conflict.
2 horas para concluir
9 vídeos (Total 57 mín.)
2 horas para concluir
Positive Ways of Dealing with Conflict
In this module we will develop positive ways of dealing with conflict, evaluate the cost of conflict, and analyze the impact of conflict to employee engagement and performance.
2 horas para concluir
10 vídeos (Total 40 mín.)
Avaliações
- 5 stars63,66%
- 4 stars24,29%
- 3 stars7,80%
- 2 stars2,49%
- 1 star1,73%
Principais avaliações do TIPOS DE CONFLITOS
por RH25 de jun de 2016
Good, to the point. Quick and easy tools to identify the sources and types of conflict and the tools you can use to successfully resolve conflict.
por VS17 de fev de 2017
I found this course very interesting. Helpful ideas and concepts to be applied in everyday life, in both the workplace or personal life!
por EL13 de abr de 2017
Great course, lots of useful information and the practical application is laid out with case studies. Too bad you have to pay to participate in the assignments...
por AC3 de jul de 2021
Perfect! The lessons were short and right to the point. The language used was easy to understand. This was a fantastic course, thank you!
Sobre Programa de cursos integrados Gerenciamento de conflitosGerenciamento de Conflito
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
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