Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution. This course presents the material though video lessons, case studies, and interviews. In each module students will be presented with in-video quiz questions to test their understanding. To further their mastery of the content students will also be asked to complete two peer reviewed assignments. Upon completing this course, you will be able to: 1. Identify the different types of conflict 2. Illustrate the positive aspects of conflict 3. Provide examples of positive ways to deal with conflict
Este curso faz parte do Programa de cursos integrados Gerenciamento de conflitosGerenciamento de Conflito
Tipos de Conflitos
oferecido por
Programa de cursos integrados Gerenciamento de conflitosGerenciamento de ConflitoInformações sobre o curso
Learner Career Outcomes
38%
27%
17%
Habilidades que você terá
Learner Career Outcomes
38%
27%
17%
100% on-line
Prazos flexíveis
Aprox. 8 horas para completar
Inglês
oferecido por
Universidade da Califórnia, Irvine
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
Programa - O que você aprenderá com este curso
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
Different Types of Conflict
In this module we will describe the different types of conflict, identify the sources of conflict, and explain the levels of conflict.
Positive Aspects of Conflict
In this module we will discover the positive aspects of conflict, identify appropriate ways of managing conflict, and differentiate among the causes of conflict.
Positive Ways of Dealing with Conflict
In this module we will develop positive ways of dealing with conflict, evaluate the cost of conflict, and analyze the impact of conflict to employee engagement and performance.
Principais avaliações do Tipos de Conflitos
Understanding the types of conflict will allow for clearer directions on resolution to said conflicts. Understanding that conflict can allow growth of a team is helpful in one's everyday business.
This course was fun and fits into real world experiences. I was able to use common sense along with the course material. Nalja speaks very clear and easy to follow.
Sobre Programa de cursos integrados Gerenciamento de conflitosGerenciamento de Conflito
Perguntas Frequentes – FAQ
O que é o Coursera Plus e como funciona sua política de reembolso?
Quando terei acesso às palestras e às tarefas?
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