Informações sobre o curso
426 classificações
84 avaliações

100% online

Comece imediatamente e aprenda em seu próprio cronograma.

Prazos flexíveis

Redefinir os prazos de acordo com sua programação.

Aprox. 29 horas para completar

Sugerido: 4 weeks of study, 6-8 hours/week...


Legendas: Inglês

Habilidades que você terá

Lean Six SigmaProcess ImprovementSix SigmaAnalysis Of Variance (ANOVA)

100% online

Comece imediatamente e aprenda em seu próprio cronograma.

Prazos flexíveis

Redefinir os prazos de acordo com sua programação.

Aprox. 29 horas para completar

Sugerido: 4 weeks of study, 6-8 hours/week...


Legendas: Inglês

Programa - O que você aprenderá com este curso

6 horas para concluir

Course Orientation & Module 1 Operations Strategy & Disruptive Innovation

In this module, after introducing the concept of operations strategy, we specifically investigate different levels of strategy, including operations strategy, and how the different types of strategy are intertwined and must be aligned for the company to be successful. We will explain how operations strategy is formulated using a five-step process. You will learn key terms such as order qualifiers, which are the minimum must-have attributes that companies need to provide to the customers, and order winners, which allow the company to win customers. You will learn the concept of strategic focus and the need for strategic trade-offs. You will also learn the competing theory of cumulative capabilities and a way to reconcile the two....
15 vídeos (total de (Total 163 mín.) min), 9 leituras, 2 testes
15 videos
Meet Professor Udatta Palekar5min
Lecture 1-1.1 Operations Strategy (Part 1)9min
Lecture 1-1.2 Operations Strategy (Part 2)12min
Lecture 1-1.3 Operations Strategy (Part 3)12min
Lecture 1-2.1 Designing Operations Strategy (Part 1)13min
Lecture 1-2.2 Designing Operations Strategy (Part 2)17min
Lecture 1-2.3 Designing Operations Strategy (Part 3)11min
Lecture 1-2.4 Operations Strategy - Amazon Example [sidebar] (Optional)4min
Lecture 1-3.1 Strategic Trade-offs (Part 1)12min
Lecture 1-3.2 Strategic Trade-offs (Part 2)14min
Lecture 1-4.1 Disruptive Innovation (Part 1)8min
Lecture 1-4.2 Disruptive Innovation (Part 2)13min
Lecture 1-4.3 Disruptive Innovation [sidebar] (Optional)12min
Lecture 1- 4 Disruptive Innovation9min
9 leituras
Brand Descriptions20min
About this Course: Ratings and Reviews10min
About the Discussion Forums10min
Social Media10min
Updating Your Profile10min
Module 1 Overview20min
Module 1 Readings45min
2 exercícios práticos
Orientation Quiz10min
Module 1 Quiz30min
4 horas para concluir

Module 2: Service Operations Management

In this module, we will learn how service quality is the result of a customer’s journey before, during, and after a service experience, and how a customer’s expectations, experience, and the gap between the two affect a customer’s satisfaction. We will analyze this satisfaction gap to understand why it may arise due to misalignments between the customers’ and service providers’ understanding of the customer need. We will then learn about the five dimensions of service quality used by a popular measurement technique called SERVQUAL to measure service quality. Next, we will discuss how service failures arise and ways to recover from such failures.Finally, we will see how service operations are being disrupted by new technologies and new business models....
12 vídeos (total de (Total 169 mín.) min), 2 leituras, 1 teste
12 videos
Lecture 2-1.2 Importance of Services (Part 2)10min
Lecture 2-1.3 Importance of Services (Part 3)11min
Lecture 2-2.1 Why are Services Different (Part 1)17min
Lecture 2-2.2 Why are Services Different (Part 2)13min
Lecture 2-3.1 Service Quality (Part 1)15min
Lecture 2-3.2 Service Quality (Part 2)11min
Lecture 2-3.3 Service Quality (Part 3)13min
Lecture 2-3.4 Service Recovery Methods [sidebar] (Optional)8min
Lecture 2-4.1 Disruptive Service Operations (Part 1)20min
Lecture 2-4.2 Disruptive Service Operations (Part 2)19min
Lecture 2-4.3 Disruptive Service Operations (Part 3)15min
2 leituras
Module 2 Overview20min
Module 2 Readings30min
1 exercício prático
Module 2 Quiz
6 horas para concluir

Module 3: Quality Management

In Module 3, we will learn about common and special-cause variations and the role of statistical control charts in identifying them. We will focus on three common control charts, the p-chart, the c-chart, and the Xbar-R chart. We will learn when each type of chart is used, and how they are constructed and interpreted. Using statistical methods, we will learn to recognize if processes are capable of meeting customer specifications. Finally, we will consider how newly emerging technologies are making it possible to extensively and routinely use the techniques of statistical process control....
12 vídeos (total de (Total 151 mín.) min), 3 leituras, 3 testes
12 videos
Lecture 3-1.2 Evolution of Quality Management (Part 2)9min
Lecture 3-2.1 Statistical Process Control (Part 1)17min
Lecture 3-2.2 Statistical Process Control (Part 2)10min
Lecture 3-2.3 Statistical Process Control (Part 3)19min
Lecture 3-2.4 Statistical Process Control (Part 4)21min
Lecture 3-2.5 Statistical Process Control (Part 5)15min
Lecture 3-3 New Opportunities14min
Lecture 3-4.1 Descriptive Analytics7min
Lecture 3-4.2 Predictive Analytics3min
Lecture 3-4.3 Prescriptive Analytics5min
Lecture 3-4.4 Examples of Analytics and Quality10min
3 leituras
Module 3 Overview20min
Module 3 Readings10min
Solutions to Peer Review Assignment Questions20min
2 exercícios práticos
Module 3 Quiz30min
Need the Solutions to Mod 3 Peer Review Assignment5min
3 horas para concluir

Module 4: Digitization and Operations Management

This module starts with the four stages of industrialization and mainly discusses the fourth stage of digitization. You will learn how digitization is making its mark on three core function of supply chain management, and how enabling technologies such as Cloud Computing and Big Data Analytics can disrupt or enhance operations. Then, we will discuss digital platforms and its features relative to a traditional view of supply chains. Grounded in transaction cost economics theory, digital platforms are changing make-buy decisions of firms. This module concludes with the emerging concept of a digital factory where key drivers and elements of digital factory are laid out. New key technologies are introduced and real-world examples of their use are presented to show how the goals of lean management and six-sigma are being realized....
7 vídeos (total de (Total 93 mín.) min), 2 leituras, 1 teste
7 videos
Lecture 4-2.1 Digital Platforms for Operations (Part 1)15min
Lecture 4-2.2 Digital Platforms for Operations (Part 2)16min
Lecture 4-2.3 Digital Platform Examples6min
Lecture 4-3.1 The Digital Factory (Part 1)12min
Lecture 4-3.2 The Digital Factory (Part 2)12min
Lecture 4-3.3 Impact of Digital Factories13min
2 leituras
Module 4 Overview20min
Module 4 Readings30min
1 exercício prático
Module 4 Quiz30min
84 avaliaçõesChevron Right


comecei uma nova carreira após concluir estes cursos


consegui um benefício significativo de carreira com este curso


recebi um aumento ou promoção

Melhores avaliações

por GAOct 2nd 2017

Great course . Thanks Gopi Sir for this wonderful presentation . Anova and regression concepts - were not completely clear,, rest all concepts were very clear and concise.

por ASMay 16th 2017

This kind of quality and depth is what courses on Coursera should strive for.\n\nGopesh is extremely knowledgeable and likable; really enjoyed the learning opportunity!



Udatta Palekar

Associate Professor
Business Administration

Comece a trabalhar rumo ao seu mestrado

Este curso é parte da graduação 100% on-line Master of Business Administration (iMBA) da Universidade de Illinois em Urbana-ChampaignUniversidade de Illinois em Urbana-Champaign. Caso seja aceito para o programa completo, seus cursos contarão para sua graduação.

Sobre Universidade de Illinois em Urbana-ChampaignUniversidade de Illinois em Urbana-Champaign

The University of Illinois at Urbana-Champaign is a world leader in research, teaching and public engagement, distinguished by the breadth of its programs, broad academic excellence, and internationally renowned faculty and alumni. Illinois serves the world by creating knowledge, preparing students for lives of impact, and finding solutions to critical societal needs. ...

Sobre o Programa de cursos integrados Value Chain Management

The purpose of organizations is to produce and deliver goods and services of value to customers while generating a surplus for owners. Value chain management focuses on understanding what different customers value, measuring inputs and outputs to assess value, and generating higher value for customers and greater surplus for organizations. In this Specialization, you will gain competencies that are critical for managers in any functional area. You will learn to create, model, analyze, and maximize value in accounting, operations, and marketing. This Specialization is part of the University of Illinois iMBA Program. Each course fulfills a portion of the requirements for a University of Illinois course that can earn you college credit. When you complete the Value Chain Management Specialization, you will: · Understand how to apply a financial perspective of accounting for costs, understand how financial and non-financial accounting information facilitates strategic performance measurement, and integrate this information to continuously improve strategy. · Understand the role of operations management and process improvement, synthesize information to make decisions for organizational initiatives, and apply analytical techniques for tactical operations and process improvement decisions. · Understand how marketing works in the business world and how various marketing elements interact to create value for consumers and ultimately maximize value for your organization....
Value Chain Management

Perguntas Frequentes – FAQ

  • Ao se inscrever para um Certificado, você terá acesso a todos os vídeos, testes e tarefas de programação (se aplicável). Tarefas avaliadas pelos colegas apenas podem ser enviadas e avaliadas após o início da sessão. Caso escolha explorar o curso sem adquiri-lo, talvez você não consiga acessar certas tarefas.

  • Quando você se inscreve no curso, tem acesso a todos os cursos na Especialização e pode obter um certificado quando concluir o trabalho. Seu Certificado eletrônico será adicionado à sua página de Participações e você poderá imprimi-lo ou adicioná-lo ao seu perfil no LinkedIn. Se quiser apenas ler e assistir o conteúdo do curso, você poderá frequentá-lo como ouvinte sem custo.

Mais dúvidas? Visite o Central de Ajuda ao Aprendiz.