In this course, you will learn strategies not only on how to communicate effectively but also how to strengthen your relationships with co-workers and other stakeholders from diverse cultural backgrounds, both inside and beyond the organisation. In particular, "Strengthening your widening network" aims to equip you with a workplace discourse that facilitates familiarity with practices in the working environment and to help you appreciate the complexities inherent in the organisational structure and hierarchy.
You will learn to write effective emails demonstrating a keen awareness of your audience and the 7 communication principles. In addition, you will learn to voice your views and assert your position at various communication contexts such as formal meetings and work-related discussions.
By the end of the course, you should demonstrate a greater communicative and linguistic competence, with a better grasp of interpersonal and intercultural communication in a globalised workplace.
Este curso faz parte do Programa de cursos integrados Effective Communication in the Globalised Workplace
Strengthening Your Widening Network
oferecido por
Programa de cursos integrados Effective Communication in the Globalised WorkplaceNational University of Singapore
Programa - O que você aprenderá com este curso
Semana
1About the Specialisation and the Course
In this Module, you will find out more about the four courses that are offered in this Specialisation.
2 vídeos (total de (Total 10 mín.) min), 3 leituras
2 videos
Introduction to Strengthening your Widening Network5min
3 leituras
Specialisation Overview10min
Course Reading References10min
(FAQ) Frequently Asked Questions10min
Faces Places Phases
We will look at getting to know our colleagues, the physical work place, as well as the different levels of people on the organisational chart.
5 vídeos (total de (Total 35 mín.) min), 1 leitura, 2 testes
5 videos
Making Small Talk10min
Navigating the Workplace3min
Polite Requests & Responses7min
Knowing Who's Who8min
1 leituras
Reference List10min
2 exercícios práticos
Polite Requests14min
Starting on the Right Note8min
Semana
2Effective Communication through the Email
We will look at how to connect with people appropriately and on the right note, as well as using the right mode, bearing in mind the 7Cs of effective communication as well as some theoretical constructs of intercultural communication. We will also look at effective email writing.
6 vídeos (total de (Total 33 mín.) min), 1 leitura, 3 testes
6 videos
Modes or Channels of Communication4min
Knowing Who's Who8min
Clear & Concise6min
Concrete & Correct3min
Coherent, Complete & Courteous8min
1 leituras
Reference List10min
2 exercícios práticos
Choosing the right modes10min
Emailing – Different Strokes for Different Folks16min
Semana
3Meetings in a Globalised Workplace
We will look at appropriate meeting behaviours and skills, how to participate at meetings effectively so as to be a contributing member of your organisation. We shall also be looking briefly at how you can build trust and credibility, two very important elements in interpersonal relationships.
9 vídeos (total de (Total 41 mín.) min), 1 leitura, 4 testes
9 videos
Before the Meeting: High/Low Context4min
Before the Meeting: Perceptions of Time4min
At the Meeting4min
Seeking Clarification6min
Disagreeing3min
Consideration5min
More on Cultural Dimensions6min
Conclusion2min
1 leituras
Reference List10min
3 exercícios práticos
Behaviours6min
Meeting Skills4min
Know your audience and up your game6min
Instrutores
Sarah Chong
Centre for English Language Communication
Sobre National University of Singapore
A leading global university located in Asia, the National University of Singapore (NUS) is Singapore’s flagship university, and offers a global approach to education and research with a focus on Asian perspectives and expertise. Its transformative education includes a broad-based curriculum underscored by multi-disciplinary courses and cross-faculty enrichment.
Sobre o Programa de cursos integrados Effective Communication in the Globalised Workplace
In this Specialization aimed for those who are preparing to enter the workplace, we will share with you some key cultural and linguistic features characterizing effective communication in this increasingly diverse and internationalised workplace.
This is done through four courses, building from knowing the self to communicating with the inner circle of colleagues within the organisation and expanding this circle to include external partners and stakeholders. There is also a capstone project which requires you to apply what you have learned in the four courses in real-life contexts potentially with industry players.
Perguntas Frequentes – FAQ
Quando terei acesso às palestras e às tarefas?
Ao se inscrever para um Certificado, você terá acesso a todos os vídeos, testes e tarefas de programação (se aplicável). Tarefas avaliadas pelos colegas apenas podem ser enviadas e avaliadas após o início da sessão. Caso escolha explorar o curso sem adquiri-lo, talvez você não consiga acessar certas tarefas.
O que recebo ao me inscrever nesta Especialização?
Quando você se inscreve no curso, tem acesso a todos os cursos na Especialização e pode obter um certificado quando concluir o trabalho. Seu Certificado eletrônico será adicionado à sua página de Participações e você poderá imprimi-lo ou adicioná-lo ao seu perfil no LinkedIn. Se quiser apenas ler e assistir o conteúdo do curso, você poderá frequentá-lo como ouvinte sem custo.
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