Informações sobre o curso: In this course, you will learn strategies not only on how to communicate effectively but also how to strengthen your relationships with co-workers and other stakeholders from diverse cultural backgrounds, both inside and beyond the organisation. In particular, "Strengthening your widening network" aims to equip you with a workplace discourse that facilitates familiarity with practices in the working environment and to help you appreciate the complexities inherent in the organisational structure and hierarchy. You will learn to write effective emails demonstrating a keen awareness of your audience and the 7 communication principles. In addition, you will learn to voice your views and assert your position at various communication contexts such as formal meetings and work-related discussions. By the end of the course, you should demonstrate a greater communicative and linguistic competence, with a better grasp of interpersonal and intercultural communication in a globalised workplace.
Desenvolvido por: Universidade Nacional de Cingapura
Ministrado por: Sarah Chong
Centre for English Language Communication
| Informações básicas | |
| Nível | Intermediate |
| Compromisso | 3 weeks of study, 1-3 hours/week |
| Idioma | English |
| Como ser aprovado | Seja aprovado em todas as tarefas para concluir o curso. |
| Classificação do usuário |
Programa
SEMANA 1
About the Specialisation and the Course
In this Module, you will find out more about the four courses that are offered in this Specialisation.
2 vídeos, 3 leituras
- Vídeo: Specialisation Introduction Video
- Reading: Specialisation Overview
- Vídeo: Introduction to Strengthening your Widening Network
- Reading: Course Reading References
- Reading: (FAQ) Frequently Asked Questions
Faces Places Phases
We will look at getting to know our colleagues, the physical work place, as well as the different levels of people on the organisational chart.
5 vídeos, 1 leitura
- Vídeo: Elements of Interpersonal Communication
- Discussion Prompt: Discussion Forum: Sharing your research on three cultures
- Vídeo: Making Small Talk
- Vídeo: Navigating the Workplace
- Vídeo: Polite Requests & Responses
- Vídeo: Knowing Who's Who
- Reading: Reference List
Nota atribuída: Polite Requests
Nota atribuída: Starting on the Right Note
SEMANA 2
Effective Communication through the Email
We will look at how to connect with people appropriately and on the right note, as well as using the right mode, bearing in mind the 7Cs of effective communication as well as some theoretical constructs of intercultural communication. We will also look at effective email writing.
6 vídeos, 1 leitura
- Vídeo: Overview of Module 2
- Vídeo: Modes or Channels of Communication
- Vídeo: Knowing Who's Who
- Vídeo: Clear & Concise
- Vídeo: Concrete & Correct
- Vídeo: Coherent, Complete & Courteous
- Reading: Reference List
Nota atribuída: Choosing the right modes
Nota atribuída: Emailing – Different Strokes for Different Folks
Nota atribuída: Improve your communication
SEMANA 3
Meetings in a Globalised Workplace
We will look at appropriate meeting behaviours and skills, how to participate at meetings effectively so as to be a contributing member of your organisation. We shall also be looking briefly at how you can build trust and credibility, two very important elements in interpersonal relationships.
9 vídeos, 1 leitura
- Vídeo: Meeting in a Globalised Workplace
- Vídeo: Before the Meeting: High/Low Context
- Vídeo: Before the Meeting: Perceptions of Time
- Vídeo: At the Meeting
- Vídeo: Seeking Clarification
- Vídeo: Disagreeing
- Vídeo: Consideration
- Vídeo: More on Cultural Dimensions
- Reading: Reference List
- Vídeo: Conclusion
Nota atribuída: Behaviours
Nota atribuída: Meeting Skills
Nota atribuída: Know your audience and up your game
Nota atribuída: Responding Appropriately
Perguntas frequentes
Como funciona
Coursework
Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.
Help from Your Peers
Connect with thousands of other learners and debate ideas, discuss course material, and get help mastering concepts.
Certificates
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Desenvolvedores
Universidade Nacional de Cingapura
A leading global university located in Asia, the National University of Singapore (NUS) is Singapore’s flagship university, and offers a global approach to education and research with a focus on Asian perspectives and expertise. Its transformative education includes a broad-based curriculum underscored by multi-disciplinary courses and cross-faculty enrichment.
Custo
| Comprar curso | |
|---|---|
| Acesso aos materiais do curso | Disponível |
| Acesso a materiais valendo nota | Disponível |
| Receba uma nota final | Disponível |
| Obtenha um Certificado de Curso compartilhável | Disponível |
Classificações e avaliações
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Thank you very much I'm glad to finish this module, my Best regards for all of you.