Informações sobre o curso
5.0
21 classificações
7 avaliações
You've thought about who you are and how you want your career to be. You have some soft skills to deal with situations that could cause problems. What about the team around you? How do you build functional and constructive professional relationships? How can you add value? What do employers look for when they are promoting? Skill-building in this course will include asking questions, listening, developing likeability (you’d better be stellar if you’re difficult), identifying cognitive bias, apologizing, receiving apologies, and the basics of whistleblowing. After this course, you will be able to: - assess your own listening and reactions and retune them in advance or on the spot for a more constructive outcome - add value at work by keeping situations easy instead of difficult - manage your own approach - be prepared when things go wrong The prerequisite for this course is Course One of the Specialization "Professional IQ: Preventing and Solving Problems at Work"....
Globe

cursos 100% online

Comece imediatamente e aprenda em seu próprio cronograma.
Calendar

Prazos flexíveis

Redefinir os prazos de acordo com sua programação.
Beginner Level

Nível iniciante

Clock

Approx. 15 hours to complete

Sugerido: 4 weeks of study, 5 hours/week...
Comment Dots

English

Legendas: English...
Globe

cursos 100% online

Comece imediatamente e aprenda em seu próprio cronograma.
Calendar

Prazos flexíveis

Redefinir os prazos de acordo com sua programação.
Beginner Level

Nível iniciante

Clock

Approx. 15 hours to complete

Sugerido: 4 weeks of study, 5 hours/week...
Comment Dots

English

Legendas: English...

Programa - O que você aprenderá com este curso

Week
1
Clock
1 hora para concluir

Course Orientation

Find out what Shaping Your Professional Brand can offer you....
Reading
1 vídeo (Total de 4 min), 5 leituras, 1 teste
Reading5 leituras
Syllabus10min
About the Discussion Forums10min
Glossary10min
Updating Your Profile10min
Social Media10min
Quiz1 exercício prático
Orientation Quiz10min
Clock
4 horas para concluir

Week 1: Being Valued at Work

You will work on building your professional brand by learning the importance of listening and crafting effective questions....
Reading
19 vídeos (Total de 88 min), 2 leituras, 6 testes
Video19 videos
1.1.1 Being Valued at Work2min
1.2.1: 2MC: Kidney Donation3min
1.3.1 First: Listen2min
1.3.2 2MC: Meredith's Mother-in-Law2min
1.3.3 How Are You Listening?6min
1.3.4 Listen to Learn7min
1.3.5 What Happened Next? Meredith’s Mother-in-Law3min
1.4.1 Second: Ask Questions2min
1.4.2 2MC: Signing Strangers' Names is the Process2min
1.4.3 Formulating Questions8min
1.4.4 Reciprocity: Questions Shape Answers7min
1.4.5 How and What You Ask Affects the Outcome5min
1.5.1: Achieving and Sustaining Rapport1min
1.5.2: 2MC: Personal Services1min
1.5.3: Establishing Rapport7min
1.5.4: Paraphrasing9min
1.5.5: What Happened Next? Personal Services6min
1.6.1: What Happened Next? Kidney Donation6min
Reading2 leituras
Week 1 Overview10min
Week 1 Readings and References10min
Quiz5 exercícios práticos
Lesson 1-3 Practice Quiz10min
Lesson 1-4 Practice Quiz2min
Lesson 1-5 Practice Quiz4min
Lesson 1-6 Practice Quiz2min
Week 1 Quiz10min
Week
2
Clock
5 horas para concluir

Week 2: Likability Matters

This week you will learn to be a more effective influencer at work through the tools we discuss....
Reading
18 vídeos (Total de 83 min), 4 leituras, 6 testes
Video18 videos
2.2.1: 2MC: Whose Money Is It?2min
2.3.1: Approach Matters2min
2.3.2: 2MC: That Parking Space2min
2.3.3: Creating Energy7min
2.3.4: De-energizers: The Costs7min
2.3.5: Your Energy and Approach8min
2.4.1: Aligning with Othersmin
2.4.2: 2MC: Recommend a Friend1min
2.4.3: The And Stance: How and Why7min
2.4.4: But … Objections to The And Stance7min
2.4.5: Experts on The And Stance6min
2.5.1: High-Road Go-To Solutions1min
2.5.2: 2MC: Charging for Work Before Authorization1min
2.5.3: Find Common Ground9min
2.5.4: Get It In Writing5min
2.5.5: What Happened Next? Charging for Work Before Authorization2min
2.6.1: What Happened Next? Whose Money Is It?7min
Reading4 leituras
Week 2 Overview10min
Week 2 Resources and References10min
Summary of What Creates Energy in Organizations?10min
Summary of Rudeness in the workplace isn't just unpleasant: It's also contagious10min
Quiz5 exercícios práticos
Lesson 2-3 Practice Quiz6min
Lesson 2-4 Practice Quiz4min
Lesson 2-5 Practice Quiz6min
Lesson 2-6 Practice Quiz4min
Week 2 Quiz10min
Week
3
Clock
4 horas para concluir

Week 3: Cognitive Biases and Errors at Work

Find out about cognitive bias, and how to identify different types, and how to stop them from derailing you....
Reading
19 vídeos (Total de 73 min), 3 leituras, 6 testes
Video19 videos
3.2.1: 2MC: Commission Sales2min
3.3.1: It's Not All About You1min
3.3.2: 2MC: Face Embarrassment1min
3.3.3: Overconfidence and Egocentrism8min
3.3.4: Confirmation Bias and Motivated Blindness6min
3.3.5 What Happened Next? Face Embarrassment7min
3.4.1: There are More Cognitive Biases?min
3.4.2: 2MC: Chen Becomes Uncomfortable at Work1min
3.4.3: Stop Digging: Pursuit of Sunk Costs5min
3.4.4: Sinister Attribution Bias6min
3.4.5: Chen's Situation, First Pass3min
3.5.1: Prevention and Recovery: Framing and Reframing1min
3.5.2: 2MC: Chen Uncomfortable at Work, Continuedmin
3.5.3: Framing7min
3.5.4: Framing in Chen’s Situation4min
3.5.5: Using Reframing as a Tool for Chen6min
3.5.6: What Happened Next? Chen Uncomfortable at Work2min
3.6.1: What Happened Next? Commission Sales4min
Reading3 leituras
Week 3 Overview10min
Week 3 Resources and References10min
Summary of Measurement of Social-Evaluative Anxiety10min
Quiz5 exercícios práticos
Lesson 3-3 Practice Quiz8min
Lesson 3-4 Practice Quiz8min
Lesson 3-5 Practice Quiz8min
Lesson 3-6 Practice Quiz2min
Week 3 Quiz10min
Week
4
Clock
4 horas para concluir

Week 4: When Things Go Wrong

Despite your best efforts, sometimes problems can’t be avoided. Learn an effective strategy for apologizing, and how to engage in disputes professionally....
Reading
19 vídeos (Total de 78 min), 2 leituras, 5 testes
Video19 videos
4.2.1: 2MC: Speak Up or Keep Quiet1min
4.3.1: Identifying Problems1min
4.3.2: 2MC: Leaving Off a Data Point1min
4.3.3: Mindset6min
4.3.4: Are You Sure You Have a Problem?7min
4.3.5: What Happened Next? Leaving Off a Data Point5min
4.4.1: When You Are in the Wrong: Professional Apologies1min
4.4.2: 2MC: You Messed Up1min
4.4.3: The Four Rs of Apologizing: Remorse and Responsibility5min
4.4.4: The Four Rs of Apologizing: Rehabilitation and Recompense5min
4.4.5: What Happened Next? You Messed Up2min
4.5.1: Having Disputes Professionally1min
4.5.2: 2MC: Just Don't Hire Anyone Over 40...1min
4.5.3: Having Disputes Professionally: Rules One and Two6min
4.5.4: Having Disputes Professionally: Rules Three, Four, and Five7min
4.5.5: Review - and What Happened Next? Hire No One Over 407min
4.6.1: What Happened Next? Speak Up or Keep Quiet4min
4.7.1: Bringing it All Together7min
Reading2 leituras
Week 4 Overview10min
Week 4 Resources and References10min
Quiz4 exercícios práticos
Lesson 4-3 Practice Quiz4min
Lesson 4-4 Practice Quiz8min
Lesson 4-5 Practice Quiz6min
Week 4 Quiz10min
5.0

Melhores avaliações

por TBDec 11th 2016

I followed this course as part of Professional IQ package. It really helped me making the right career choices. I extremely recommend this course to everyone.

por DHOct 3rd 2018

great. minor complaint that the cut scene music is annoying and jarring, especially at the end with the Univ. of ILL logo slapping on the metal sounds.

Instrutores

C. K. Gunsalus

Director of the National Center for Professional and Research Ethics (NCPRE), Professor Emerita of Business, and Research Professor at the Coordinated Science Laboratory

Sobre University of Illinois at Urbana-Champaign

The University of Illinois at Urbana-Champaign is a world leader in research, teaching and public engagement, distinguished by the breadth of its programs, broad academic excellence, and internationally renowned faculty and alumni. Illinois serves the world by creating knowledge, preparing students for lives of impact, and finding solutions to critical societal needs. ...

Sobre o Programa de cursos integrados Professional IQ: Preventing and Solving Problems at Work

In this Specialization, Professional IQ: Preventing Solving Problems at Work, learners use real-world dilemmas and ethical problems experienced by professionals around the world to clarify and articulate their personal values as a foundation for the issues they face. Many successful people use these skills every day—and you should too: making strong decisions; recognizing and avoiding career-damaging pitfalls; preventing and resolving conflicts so as to be value-added members of teams; knowing how and when to apologize effectively; knowing how to ask constructive questions that advance work; and honing leadership skills—whether for being influential at work or holding a position of authority. Learners develop a Personal Leadership Credo, as part of a portfolio applying the skills from the course in situations that learners develop themselves. This Specialization features guest speakers from the following organizations: The University of Illinois Community Credit Union; ZipDX; Rosentreter Group; University of Kansas; Studio Helix Medical Exercise and Bodywork, LLC; Advanced Micro Devices; Vedder Price, P.C.; Circuit Court of Cook County; Sierra Training Associates Inc.; and the University of Illinois at Urbana-Champaign. For the names and biographies of individual guest speakers, please see the "Guest Experts" page within each course....
Professional IQ: Preventing and Solving Problems at Work

Perguntas Frequentes – FAQ

  • Ao se inscrever para um Certificado, você terá acesso a todos os vídeos, testes e tarefas de programação (se aplicável). Tarefas avaliadas pelos colegas apenas podem ser enviadas e avaliadas após o início da sessão. Caso escolha explorar o curso sem adquiri-lo, talvez você não consiga acessar certas tarefas.

  • Quando você se inscreve no curso, tem acesso a todos os cursos na Especialização e pode obter um certificado quando concluir o trabalho. Seu Certificado eletrônico será adicionado à sua página de Participações e você poderá imprimi-lo ou adicioná-lo ao seu perfil no LinkedIn. Se quiser apenas ler e assistir o conteúdo do curso, você poderá frequentá-lo como ouvinte sem custo.

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