Informações sobre o curso

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Inglês
Certificados compartilháveis
Tenha o certificado após a conclusão
100% on-line
Comece imediatamente e aprenda em seu próprio cronograma.
Prazos flexíveis
Redefinir os prazos de acordo com sua programação.
Nível iniciante
Aprox. 23 horas para completar
Inglês

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Universidade de Illinois em Urbana-ChampaignUniversidade de Illinois em Urbana-Champaign

Programa - O que você aprenderá com este curso

Semana
1

Semana 1

2 horas para concluir

Course Orientation

2 horas para concluir
1 vídeo (Total 4 mín.), 5 leituras, 1 teste
5 leituras
Syllabus10min
About the Discussion Forums10min
Glossary10min
Updating Your Profile10min
Social Media10min
1 exercício prático
Orientation Quiz30min
5 horas para concluir

Week 1: Being Valued at Work

5 horas para concluir
19 vídeos (Total 88 mín.), 2 leituras, 6 testes
19 videos
1.1.1 Being Valued at Work2min
1.2.1: 2MC: Kidney Donation3min
1.3.1 First: Listen2min
1.3.2 2MC: Meredith's Mother-in-Law2min
1.3.3 How Are You Listening?6min
1.3.4 Listen to Learn7min
1.3.5 What Happened Next? Meredith’s Mother-in-Law3min
1.4.1 Second: Ask Questions2min
1.4.2 2MC: Signing Strangers' Names is the Process2min
1.4.3 Formulating Questions8min
1.4.4 Reciprocity: Questions Shape Answers7min
1.4.5 How and What You Ask Affects the Outcome5min
1.5.1: Achieving and Sustaining Rapport1min
1.5.2: 2MC: Personal Services1min
1.5.3: Establishing Rapport7min
1.5.4: Paraphrasing9min
1.5.5: What Happened Next? Personal Services6min
1.6.1: What Happened Next? Kidney Donation6min
2 leituras
Week 1 Overview10min
Week 1 Readings and References10min
5 exercícios práticos
Lesson 1-3 Practice Quiz30min
Lesson 1-4 Practice Quiz30min
Lesson 1-5 Practice Quiz30min
Lesson 1-6 Practice Quiz30min
Week 1 Quiz30min
Semana
2

Semana 2

6 horas para concluir

Week 2: Likability Matters

6 horas para concluir
18 vídeos (Total 83 mín.), 4 leituras, 6 testes
18 videos
2.2.1: 2MC: Whose Money Is It?2min
2.3.1: Approach Matters2min
2.3.2: 2MC: That Parking Space2min
2.3.3: Creating Energy7min
2.3.4: De-energizers: The Costs7min
2.3.5: Your Energy and Approach8min
2.4.1: Aligning with Others53s
2.4.2: 2MC: Recommend a Friend1min
2.4.3: The And Stance: How and Why7min
2.4.4: But … Objections to The And Stance7min
2.4.5: Experts on The And Stance6min
2.5.1: High-Road Go-To Solutions1min
2.5.2: 2MC: Charging for Work Before Authorization1min
2.5.3: Find Common Ground9min
2.5.4: Get It In Writing5min
2.5.5: What Happened Next? Charging for Work Before Authorization2min
2.6.1: What Happened Next? Whose Money Is It?7min
4 leituras
Week 2 Overview10min
Week 2 Resources and References10min
Summary of What Creates Energy in Organizations?10min
Summary of Rudeness in the workplace isn't just unpleasant: It's also contagious10min
5 exercícios práticos
Lesson 2-3 Practice Quiz30min
Lesson 2-4 Practice Quiz30min
Lesson 2-5 Practice Quiz30min
Lesson 2-6 Practice Quiz30min
Week 2 Quiz30min
Semana
3

Semana 3

5 horas para concluir

Week 3: Cognitive Biases and Errors at Work

5 horas para concluir
19 vídeos (Total 73 mín.), 3 leituras, 6 testes
19 videos
3.2.1: 2MC: Commission Sales2min
3.3.1: It's Not All About You1min
3.3.2: 2MC: Face Embarrassment1min
3.3.3: Overconfidence and Egocentrism8min
3.3.4: Confirmation Bias and Motivated Blindness6min
3.3.5 What Happened Next? Face Embarrassment7min
3.4.1: There are More Cognitive Biases?59s
3.4.2: 2MC: Chen Becomes Uncomfortable at Work1min
3.4.3: Stop Digging: Pursuit of Sunk Costs5min
3.4.4: Sinister Attribution Bias6min
3.4.5: Chen's Situation, First Pass3min
3.5.1: Prevention and Recovery: Framing and Reframing1min
3.5.2: 2MC: Chen Uncomfortable at Work, Continued58s
3.5.3: Framing7min
3.5.4: Framing in Chen’s Situation4min
3.5.5: Using Reframing as a Tool for Chen6min
3.5.6: What Happened Next? Chen Uncomfortable at Work2min
3.6.1: What Happened Next? Commission Sales4min
3 leituras
Week 3 Overview10min
Week 3 Resources and References10min
Summary of Measurement of Social-Evaluative Anxiety10min
5 exercícios práticos
Lesson 3-3 Practice Quiz30min
Lesson 3-4 Practice Quiz30min
Lesson 3-5 Practice Quiz30min
Lesson 3-6 Practice Quiz30min
Week 3 Quiz30min
Semana
4

Semana 4

5 horas para concluir

Week 4: When Things Go Wrong

5 horas para concluir
19 vídeos (Total 78 mín.), 2 leituras, 5 testes
19 videos
4.2.1: 2MC: Speak Up or Keep Quiet1min
4.3.1: Identifying Problems1min
4.3.2: 2MC: Leaving Off a Data Point1min
4.3.3: Mindset6min
4.3.4: Are You Sure You Have a Problem?7min
4.3.5: What Happened Next? Leaving Off a Data Point5min
4.4.1: When You Are in the Wrong: Professional Apologies1min
4.4.2: 2MC: You Messed Up1min
4.4.3: The Four Rs of Apologizing: Remorse and Responsibility5min
4.4.4: The Four Rs of Apologizing: Rehabilitation and Recompense5min
4.4.5: What Happened Next? You Messed Up2min
4.5.1: Having Disputes Professionally1min
4.5.2: 2MC: Just Don't Hire Anyone Over 40...1min
4.5.3: Having Disputes Professionally: Rules One and Two6min
4.5.4: Having Disputes Professionally: Rules Three, Four, and Five7min
4.5.5: Review - and What Happened Next? Hire No One Over 407min
4.6.1: What Happened Next? Speak Up or Keep Quiet4min
4.7.1: Bringing it All Together7min
2 leituras
Week 4 Overview10min
Week 4 Resources and References10min
4 exercícios práticos
Lesson 4-3 Practice Quiz30min
Lesson 4-4 Practice Quiz30min
Lesson 4-5 Practice Quiz30min
Week 4 Quiz30min

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Sobre Programa de cursos integrados Professional IQ: Preventing and Solving Problems at Work

Professional IQ: Preventing and Solving Problems at Work

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