About this course: The only thing you get to change is yourself, and in the prerequisites to this course we’ve given you real tools to do that. Now, use those tools to influence the course of your future, your team's future, and your organization's future. Make a plan for yourself that will help you help others, and learn skills to make it happen. Listening and being sure of your values underpins everything that comes with professional influencer and leadership soft skills. We’ll go on to look at self-assessment and leadership planning, negotiation, addressing and resolving conflict, and successfully identifying and promoting circumstances you want. After this course, you will be able to: - state your own mission and plan with confidence - negotiate and persuade - deal with difficult people - contribute to crafting a working environment you want to work in The prerequisites for this course are Courses One and Two of the Specialization "Professional IQ: Preventing and Solving Problems at Work".
Created by: University of Illinois at Urbana-Champaign
Taught by: C. K. Gunsalus, Director of the National Center for Professional and Research Ethics (NCPRE), Professor Emerita of Business, and Research Professor at the Coordinated Science Laboratory
| Basic Info | Course 3 of 4 in the Professional IQ: Preventing and Solving Problems at Work Specialization |
| Level | Beginner |
| Language | English |
| How To Pass | Pass all graded assignments to complete the course. |
| User Ratings |
Syllabus
WEEK 1
Course Orientation
You will become familiar with the course, your classmates, and our learning environment. The orientation will also help you obtain the technical skills required for the course.
2 videos, 5 readings, 1 practice quiz
- Video: Course Overview: Becoming a Leader
- Video: 2MC: Reverse Engineering
- Reading: Syllabus
- Reading: About the Discussion Forums
- Reading: Glossary
- Practice Quiz: Orientation Quiz
- Reading: Updating Your Profile
- Discussion Prompt: Getting to Know Your Classmates
- Reading: Social Media
Week 1: Becoming a Leader
Find out what it can be like to make the transition into a leadership role. Learn how your values and branding are essential in this transition.
21 videos, 2 readings, 3 practice quizzes
- Reading: Week 1 Overview
- Reading: Week 1 Resources and References
- Video: 1.1.1 What Is a Leader?
- Video: 1.2.1 2MC: Valet Parking
- Video: 1.3.1 What Is Leadership?
- Video: 1.3.2 2MC: Safety Violations
- Video: 1.3.3 Leaders Come in Different Packages
- Video: 1.3.4 Leadership Is More Than a Title
- Video: 1.3.5 Leaders Are Learners
- Video: 1.3.6 Leaders Keep Improving
- Practice Quiz: Lesson 1-3 Practice Quiz
- Video: 1.4.1 How Do You Become A Leader?
- Video: 1.4.2 2MC: Your Nephew’s Company
- Video: 1.4.3 Act Ahead of Where You Are
- Video: 1.4.4 Planning for Leadership
- Video: 1.4.5 Experts Comment: Transitions
- Video: 1.4.6 Experts Comment: Your Nephew's Company
- Practice Quiz: Lesson 1-4 Practice Quiz
- Video: 1.5.1 What Leaders Do
- Video: 1.5.2 2MC: Your Friend’s Future
- Video: 1.5.3 Leaders Pick the Hardest Things
- Video: 1.5.4 Share Glory
- Video: 1.5.5 Remember How You Say It
- Video: 1.5.6 Experts Comment: Your Friend's Future
- Practice Quiz: Lesson 1-5 Practice Quiz
- Video: 1.6.1 Experts Comment: Valet Parking
- Discussion Prompt: Week 1 Discussion
Graded: Week 1 Quiz
Graded: Week 1 - Peer Reviewed Assessment
WEEK 2
Week 2: Influence, Persuasion, and Negotiation
Learn how influence and persuasion are key to leadership and some essentials negotiation concepts and skills. Explore more about effective communication.
22 videos, 2 readings, 3 practice quizzes
- Reading: Week 2 Overview
- Reading: Week 2 Resources and References
- Video: 2.1.1 Influence, Persuasion, and Negotiation
- Video: 2.2.1 2MC: Sell Vaporware
- Video: 2.3.1 Influence and Negotiation
- Video: 2.3.2 2MC: Billing Error
- Video: 2.3.3 Speaking Credibly
- Video: 2.3.4 Negotiation in More Depth
- Video: 2.3.5.1 Interests vs Positions
- Video: 2.3.5.2 Experts on Negotiation
- Video: 2.3.6 Experts Comment: Billing Error
- Practice Quiz: Lesson 2-3 Practice Quiz
- Video: 2.4.1 Using What You Already Know
- Video: 2.4.2 2MC: The Tennis Pro and the Airline Pilot
- Video: 2.4.3 Stages of Negotiation
- Video: 2.4.4 Errors in Negotiators’ Frames
- Video: 2.4.5 My Friend's Car
- Video: 2.4.6 Experts Comment: The Tennis Pro and the Airline Pilot
- Practice Quiz: Lesson 2-4 Practice Quiz
- Video: 2.5.1 Negotiation Skills at Work
- Video: 2.5.2 2MC: Gift or Bribe?
- Video: 2.5.3 Interests, Rights, and Power
- Video: 2.5.4 Applying the IRP Model
- Video: 2.5.5 Keep Learning as a Negotiator
- Video: 2.5.6 Experts Comment: Gift or Bribe?
- Practice Quiz: Lesson 2-5 Practice Quiz
- Video: 2.6.1 Experts Comment: Sell Vaporware
- Discussion Prompt: Week 2 Discussion
Graded: Week 2 Quiz
Graded: Week 2 - Peer Reviewed Assessment
WEEK 3
Week 3: Difficult Conversations as a Leader
Develop skills for tackling difficult conversations, including giving and getting feedback and handling complaints.
22 videos, 2 readings, 3 practice quizzes
- Reading: Week 3 Overview
- Reading: Week 3 Resources and References
- Video: 3.1.1 Difficult Conversations as a Leader
- Video: 3.2.1 2MC: Business Introductions
- Video: 3.3.1 Leaders: Expect Difficult Conversations
- Video: 3.3.2 2MC: Reference Calls
- Video: 3.3.3 Learn What Pushes Your Buttons
- Video: 3.3.4 Preparing for Difficult Conversations
- Video: 3.3.5 Delivering Bad News
- Video: 3.3.6 Experts Comment: Reference Calls
- Practice Quiz: Lesson 3-3 Practice Quiz
- Video: 3.4.1 Getting and Giving Feedback
- Video: 3.4.2 2MC: Conflict at Work
- Video: 3.4.3 Feedback Is a Gift
- Video: 3.4.4 Giving Feedback
- Video: 3.4.5 Giving Hard Feedback
- Video: 3.4.6 Feedback: Going Visual
- Video: 3.4.7 Experts Comment: Conflict at Work
- Practice Quiz: Lesson 3-4 Practice Quiz
- Video: 3.5.1 Complaint-Handling Guidelines
- Video: 3.5.2 2MC: Side Business
- Video: 3.5.3 Preparation Is Key
- Video: 3.5.4 Complaint-Handling Guidelines, Part One
- Video: 3.5.5 Complaint-Handling Guidelines, Part Two
- Video: 3.5.6 Applying the Guidelines: Side Business
- Practice Quiz: Lesson 3-5 Practice Quiz
- Video: 3.6.1 Applying the Guidelines: Business Introductions
- Discussion Prompt: Week 3 Discussion
Graded: Week 3 Quiz
Graded: Week 3 - Peer Reviewed Assessment
WEEK 4
Week 4: It’s Your Life - Live it Well
Pull together skills and knowledge from throughout the courses while examining the importance of your alignment and fit in an organization. Reflect on the importance of learning as a leader and plan for what happens next in your professional career.
26 videos, 2 readings, 3 practice quizzes
- Reading: Week 4 Overview
- Reading: Week 4 Resources and References
- Video: 4.1.1 It’s Your Life, Live it Well
- Video: 4.2.1 2MC: Sneak a Peek
- Video: 4.3.1 Alignment and Fit
- Video: 4.3.2 2MC: Include Late Submissions?
- Video: 4.3.3 Finding a Fit
- Video: 4.3.4 How Do You Discover Organizational Culture?
- Video: 4.3.5 Experts Comment: Alignment
- Video: 4.3.6 Experts Comment: Include Late Submissions
- Practice Quiz: Lesson 4-3 Practice Quiz
- Video: 4.4.1 Play the Long Game: Integrity Mindset
- Video: 4.4.2 2MC: Conference Giveaway
- Video: 4.4.3 Add Value with Your Mindset
- Video: 4.4.4 Enoughness
- Video: 4.4.5 Leaders Set the Tone
- Video: 4.4.6 Blowing the Whistle
- Video: 4.4.7 Experts Comment: Conference Giveaway
- Practice Quiz: Lesson 4-4 Practice Quiz
- Video: 4.5.1 Your Values and Choices
- Video: 4.5.2 2MC: Mind Your Own Business?
- Video: 4.5.3.1 Your Values, Revisited, Part One
- Video: 4.5.3.2 Your Values, Revisited, Part Two
- Video: 4.5.4 Your Brand, Revisited
- Video: 4.5.5 Your Professional IQ
- Video: 4.5.6 Experts Comment: Mind Your Own Business?
- Practice Quiz: Lesson 4-5 Practice Quiz
- Video: 4.6.1 Tying it All Together: Sneak a Peek
- Video: 4.7.1.1 Experts Comment: Reverse Engineering
- Video: 4.7.1.2 Experts Comment: The Essence of Professional IQ
- Video: 4.7.2 Coming Back to Values; Learning Moving Forward
- Discussion Prompt: Week 4 Discussion
Graded: Week 4 Quiz
Graded: Week 4 - Peer Reviewed Assessment
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