Informações sobre o curso: Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored. Upon completing this course, you will be able to: 1. Explain the dimensions of intercultural interactions that add to conflict 2. Analyze the dynamics of intercultural interactions 3. Plan strategies for success in intercultural interactions
Desenvolvido por: University of California, Irvine
Ministrado por: Najla DeBow, Instructor
University of California, Irvine ExtensionMinistrado por: Amit Kothari, Instructor
University of California, Irvine Extension
| Informações básicas | Curso 3 de 4 no Gerenciamento de Conflito Specialization |
| Compromisso | 4 weeks of study, 2-3 hours/week |
| Idioma | English |
| Como ser aprovado | Seja aprovado em todas as tarefas para concluir o curso. |
| Classificação do usuário |
Programa
SEMANA 1
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Course Survey.
1 vídeos, 3 leituras
- Reading: Course Overview
- Reading: About our Guest Speakers
- Reading: Pre-Course Survey
Dimensions of Intercultural Interactions and Conflict
In this module we will begin by examining the importance of understanding cultural differences. We will then define culture and distinguish between inter- and intra- cultural interactions.
6 videos
- Vídeo: Dimensions of Intercultural Interactions and Conflict - Lesson 2
- Vídeo: Case Study - Outsourcing Team Conflict
- Vídeo: Case Study - Cultural Customs
- Vídeo: Case Study - Cultural Communication in Leadership
- Vídeo: Interview with Julie Espy
SEMANA 2
Analyze the Dynamics of Intercultural Interactions
In this module we will begin by analyzing the dynamics of intercultural interactions. We will then identify frameworks and barriers present in intercultural interactions.
6 videos
- Vídeo: Analyze the Dynamics of Intercultural Interactions - Lesson 2
- Vídeo: Case Study - Paper Company Concerns
- Vídeo: Case Study - Executive Advice
- Vídeo: Case Study - Charity Donation
- Vídeo: Interview with Konrad Reid
Nota atribuída: Dealing with Intercultural Communication and Conflict Resolution in our lives
SEMANA 3
Strategies for Success in Intercultural Interactions
In this module we will begin by planning strategies for success in intercultural interactions. We will then implement a mindset of success and strategies during the process of interaction.
7 videos
- Vídeo: Strategies for Success in Intercultural Interactions - Lesson 2
- Vídeo: Case Study - Team Meeting
- Vídeo: Case Study - Team Concerns
- Vídeo: Case Study - Productivity Issues
- Vídeo: Interview with Patrick Gough
- Vídeo: Interview with Brent Rasmussen
Nota atribuída: Develop a Case Study involving Intercultural Communication and Conflict Resolution
Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
1 vídeos, 2 leituras
- Reading: Message from UCI Extension
- Reading: Post-Course Survey
Perguntas frequentes
Como funciona
Coursework
Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.
Help from Your Peers
Connect with thousands of other learners and debate ideas, discuss course material, and get help mastering concepts.
Certificates
Earn official recognition for your work, and share your success with friends, colleagues, and employers.
Desenvolvedores
University of California, Irvine
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
Custo
| Comprar curso | |
|---|---|
| Acesso aos materiais do curso | Disponível |
| Acesso a materiais valendo nota | Disponível |
| Receba uma nota final | Disponível |
| Obtenha um Certificado de Curso compartilhável | Disponível |
Classificações e avaliações
Aprendí nuevos conceptos y cómo resolver conflictos en un espacio de trabajo multicultural. Con los videos se ven los casos como ejemplos para practicar qué haría uno en esa situación. ¡Muchas gracias!
EXCELLENT PROGRAM... GP
Great content however, I found the slides distracting and hard to follow.
O Coursera proporciona acesso universal à melhor educação do mundo fazendo parcerias com as melhores universidades e organizações para oferecer cursos on-line.
© 2018 Coursera Inc. Todos os direitos reservados.
PP
I really enjoyed this course. It was informational and some of the videos were full of strategies from people who had gone through these conflicts first hand, such as the colonel.