About this course: Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored. Upon completing this course, you will be able to: 1. Explain the dimensions of intercultural interactions that add to conflict 2. Analyze the dynamics of intercultural interactions 3. Plan strategies for success in intercultural interactions

Created by: University of California, Irvine

Taught by: Najla DeBow, Instructor
University of California, Irvine Extension
Taught by: Amit Kothari, Instructor
University of California, Irvine Extension

Basic Info	Course 3 of 4 in the Conflict Management Specialization
Commitment	4 weeks of study, 2-3 hours/week
Language	English
How To Pass	Pass all graded assignments to complete the course.
User Ratings	4.1 stars Average User Rating 4.1See what learners said

Syllabus

WEEK 1

Getting Started

Get started with the course! Begin by reading the Course Overview and completing the Course Survey.

1 video, 3 readings

Video: Welcome Video
Reading: Course Overview
Reading: About our Guest Speakers
Reading: Pre-Course Survey

Dimensions of Intercultural Interactions and Conflict

In this module we will begin by examining the importance of understanding cultural differences. We will then define culture and distinguish between inter- and intra- cultural interactions.

6 videos

Video: Dimensions of Intercultural Interactions and Conflict - Lesson 1
Video: Dimensions of Intercultural Interactions and Conflict - Lesson 2
Video: Case Study - Outsourcing Team Conflict
Video: Case Study - Cultural Customs
Video: Case Study - Cultural Communication in Leadership
Video: Interview with Julie Espy

WEEK 2

Analyze the Dynamics of Intercultural Interactions

In this module we will begin by analyzing the dynamics of intercultural interactions. We will then identify frameworks and barriers present in intercultural interactions.

6 videos

Video: Analyze the Dynamics of Intercultural Interactions - Lesson 1
Video: Analyze the Dynamics of Intercultural Interactions - Lesson 2
Video: Case Study - Paper Company Concerns
Video: Case Study - Executive Advice
Video: Case Study - Charity Donation
Video: Interview with Konrad Reid

Graded: Dealing with Intercultural Communication and Conflict Resolution in our lives

WEEK 3

Strategies for Success in Intercultural Interactions

In this module we will begin by planning strategies for success in intercultural interactions. We will then implement a mindset of success and strategies during the process of interaction.

7 videos

Video: Strategies for Success in Intercultural Interactions - Lesson 1
Video: Strategies for Success in Intercultural Interactions - Lesson 2
Video: Case Study - Team Meeting
Video: Case Study - Team Concerns
Video: Case Study - Productivity Issues
Video: Interview with Patrick Gough
Video: Interview with Brent Rasmussen

Graded: Develop a Case Study involving Intercultural Communication and Conflict Resolution

Course Wrap-up

Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.

1 video, 2 readings

Video: End of Course Video
Reading: Message from UCI Extension
Reading: Post-Course Survey

FAQs

How It Works

Coursework

Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.

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Connect with thousands of other learners and debate ideas, discuss course material, and get help mastering concepts.

Certificates

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Creators

University of California, Irvine

Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.

Pricing

	Audit	Purchase Course
Access to course materials	Available	Available
Access to graded materials	Not available	Available
Receive a final grade	Not available	Available
Earn a shareable Course Certificate	Not available	Available

Ratings and Reviews

Rated 4.1 out of 5 of 159 ratings

Interesting concepts

Very good course.

Very useful and practical cases. I enjoyed this one very much.

While some of the material may seem obvious, the course did feature plenty of interesting ways of understanding the nuances and dynamics of intercultural communication. I now feel more competent at dissecting an intercultural conflict and understanding the causes behind it.

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