Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored.
Upon completing this course, you will be able to:
1. Explain the dimensions of intercultural interactions that add to conflict
2. Analyze the dynamics of intercultural interactions
3. Plan strategies for success in intercultural interactions
Este curso faz parte do Programa de cursos integrados Gerenciamento de conflitosGerenciamento de Conflito
Comunicação intercultural e resolução de conflitos
oferecido por
Programa de cursos integrados Gerenciamento de conflitosGerenciamento de ConflitoUniversidade da Califórnia, Irvine
Programa - O que você aprenderá com este curso
Semana
1Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Course Survey.
1 vídeo (total de (Total 4 mín.) min), 3 leituras
1 vídeos
Welcome Video3min
3 leituras
Course Overview10min
About our Guest Speakers10min
Pre-Course Survey10min
Dimensions of Intercultural Interactions and Conflict
In this module we will begin by examining the importance of understanding cultural differences. We will then define culture and distinguish between inter- and intra- cultural interactions.
6 vídeos (total de (Total 49 mín.) min)
6 videos
Dimensions of Intercultural Interactions and Conflict - Lesson 211min
Case Study - Outsourcing Team Conflict8min
Case Study - Cultural Customs4min
Case Study - Cultural Communication in Leadership3min
Interview with Julie Espy7min
Semana
2Analyze the Dynamics of Intercultural Interactions
In this module we will begin by analyzing the dynamics of intercultural interactions. We will then identify frameworks and barriers present in intercultural interactions.
6 vídeos (total de (Total 41 mín.) min), 1 teste
6 videos
Analyze the Dynamics of Intercultural Interactions - Lesson 27min
Case Study - Paper Company Concerns9min
Case Study - Executive Advice3min
Case Study - Charity Donation3min
Interview with Konrad Reid8min
Semana
3Strategies for Success in Intercultural Interactions
In this module we will begin by planning strategies for success in intercultural interactions. We will then implement a mindset of success and strategies during the process of interaction.
7 vídeos (total de (Total 63 mín.) min), 1 teste
7 videos
Strategies for Success in Intercultural Interactions - Lesson 222min
Case Study - Team Meeting7min
Case Study - Team Concerns3min
Case Study - Productivity Issues3min
Interview with Patrick Gough11min
Interview with Brent Rasmussen5min
Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
1 vídeo (total de (Total 2 mín.) min), 2 leituras
1 vídeos
2 leituras
Message from UCI Extension10min
Post-Course Survey10min
25%
comecei uma nova carreira após concluir estes cursos
25%
consegui um benefício significativo de carreira com este curso
Melhores avaliações
por HP•May 22nd 2016
Add an additional dimension of "wealth" to the list of intercultural topics. Class difference amongst poverty, middle class, and wealthy individuals and groups need to be understood.
por PP•Feb 12th 2018
I really enjoyed this course. It was informational and some of the videos were full of strategies from people who had gone through these conflicts first hand, such as the colonel.
Instrutores
Najla DeBow
InstructorUniversity of California, Irvine Extension
Amit Kothari
InstructorUniversity of California, Irvine Extension
Sobre Universidade da Califórnia, Irvine
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
Sobre o Programa de cursos integrados Gerenciamento de conflitosGerenciamento de Conflito
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
Perguntas Frequentes – FAQ
Quando terei acesso às palestras e às tarefas?
Ao se inscrever para um Certificado, você terá acesso a todos os vídeos, testes e tarefas de programação (se aplicável). Tarefas avaliadas pelos colegas apenas podem ser enviadas e avaliadas após o início da sessão. Caso escolha explorar o curso sem adquiri-lo, talvez você não consiga acessar certas tarefas.
O que recebo ao me inscrever nesta Especialização?
Quando você se inscreve no curso, tem acesso a todos os cursos na Especialização e pode obter um certificado quando concluir o trabalho. Seu Certificado eletrônico será adicionado à sua página de Participações e você poderá imprimi-lo ou adicioná-lo ao seu perfil no LinkedIn. Se quiser apenas ler e assistir o conteúdo do curso, você poderá frequentá-lo como ouvinte sem custo.
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