Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored.
Este curso faz parte do Programa de cursos integrados Gerenciamento de conflitosGerenciamento de Conflito
Comunicação intercultural e resolução de conflitos
oferecido por
Programa de cursos integrados Gerenciamento de conflitosGerenciamento de ConflitoUniversidade da Califórnia, Irvine
Informações sobre o curso
13,775 visualizações recentes
Resultados de carreira do aprendiz
29%
comecei uma nova carreira após concluir estes cursos
36%
consegui um benefício significativo de carreira com este curso
11%
recebi um aumento ou promoção
Resultados de carreira do aprendiz
29%
comecei uma nova carreira após concluir estes cursos
36%
consegui um benefício significativo de carreira com este curso
11%
recebi um aumento ou promoção
Certificados compartilháveis
Tenha o certificado após a conclusão
100% on-line
Comece imediatamente e aprenda em seu próprio cronograma.
Prazos flexíveis
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Aprox. 8 horas para completar
Sugerido: 4 weeks of study, 2-3 hours/week
Inglês
Legendas: Inglês, Grego
Programa - O que você aprenderá com este curso
1 hora para concluir
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Course Survey.
1 hora para concluir
1 vídeo (Total 4 mín.), 3 leituras
1 vídeos
Welcome Video3min
3 leituras
Course Overview10min
About our Guest Speakers10min
Pre-Course Survey10min
1 hora para concluir
Dimensions of Intercultural Interactions and Conflict
In this module we will begin by examining the importance of understanding cultural differences. We will then define culture and distinguish between inter- and intra- cultural interactions.
1 hora para concluir
6 vídeos (Total 49 mín.)
6 videos
Dimensions of Intercultural Interactions and Conflict - Lesson 211min
Case Study - Outsourcing Team Conflict8min
Case Study - Cultural Customs4min
Case Study - Cultural Communication in Leadership3min
Interview with Julie Espy7min
3 horas para concluir
Analyze the Dynamics of Intercultural Interactions
In this module we will begin by analyzing the dynamics of intercultural interactions. We will then identify frameworks and barriers present in intercultural interactions.
3 horas para concluir
6 vídeos (Total 41 mín.)
6 videos
Analyze the Dynamics of Intercultural Interactions - Lesson 27min
Case Study - Paper Company Concerns9min
Case Study - Executive Advice3min
Case Study - Charity Donation3min
Interview with Konrad Reid8min
3 horas para concluir
Strategies for Success in Intercultural Interactions
In this module we will begin by planning strategies for success in intercultural interactions. We will then implement a mindset of success and strategies during the process of interaction.
3 horas para concluir
7 vídeos (Total 63 mín.)
7 videos
Strategies for Success in Intercultural Interactions - Lesson 222min
Case Study - Team Meeting7min
Case Study - Team Concerns3min
Case Study - Productivity Issues3min
Interview with Patrick Gough11min
Interview with Brent Rasmussen5min
22 minutos para concluir
Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
22 minutos para concluir
1 vídeo (Total 2 mín.), 2 leituras
1 vídeos
2 leituras
Message from UCI Extension10min
Post-Course Survey10min
Avaliações
Principais avaliações do COMUNICAÇÃO INTERCULTURAL E RESOLUÇÃO DE CONFLITOS
por HPMay 21, 2016
Add an additional dimension of "wealth" to the list of intercultural topics. Class difference amongst poverty, middle class, and wealthy individuals and groups need to be understood.
por PPFeb 11, 2018
I really enjoyed this course. It was informational and some of the videos were full of strategies from people who had gone through these conflicts first hand, such as the colonel.
por IWFeb 7, 2019
I took the TKI assessment in parallel with this course and I feel like a new person. So much of my previous experience makes sense to me now!
por SKAug 29, 2016
Excellent course, well presented and thought provoking. Instructor excellent and presentors from business add to the strength of this course.
por EDApr 17, 2019
Course is very educative and brings across all cultural dimensions which really help to know various culture's.
por LWNov 7, 2016
With the Globalization, it is normal to the intercultural communication or conflict, this course is useful.
por MAOct 13, 2018
Enjoyed the cultural models shared. It's simple and useful. I'll be referring to these models in the fu
por KMNov 25, 2019
I learned a lot of information about different countries cultures, it was very interesting
por STAug 22, 2017
Great content however, I found the slides distracting and hard to follow.
por KPJul 29, 2017
Very useful and practical cases. I enjoyed this one very much.
por DBMar 16, 2016
I really enjoyed this class. It was very informative.
Sobre Universidade da Califórnia, Irvine
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
Sobre Programa de cursos integrados Gerenciamento de conflitosGerenciamento de Conflito
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
Perguntas Frequentes – FAQ
Quando terei acesso às palestras e às tarefas?
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O que recebo ao me inscrever nesta Especialização?
Quando você se inscreve no curso, tem acesso a todos os cursos na Especialização e pode obter um certificado quando concluir o trabalho. Seu Certificado eletrônico será adicionado à sua página de Participações e você poderá imprimi-lo ou adicioná-lo ao seu perfil no LinkedIn. Se quiser apenas ler e assistir o conteúdo do curso, você poderá frequentá-lo como ouvinte sem custo.
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