Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored.
Este curso faz parte do Programa de cursos integrados Gerenciamento de conflitosGerenciamento de Conflito
oferecido por
Programa de cursos integrados Gerenciamento de conflitosGerenciamento de ConflitoUniversidade da Califórnia, IrvineInformações sobre o curso
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Resultados de carreira do aprendiz
29%
comecei uma nova carreira após concluir estes cursos
36%
consegui um benefício significativo de carreira com este curso
11%
recebi um aumento ou promoção
Certificados compartilháveis
Tenha o certificado após a conclusão
100% on-line
Comece imediatamente e aprenda em seu próprio cronograma.
Prazos flexíveis
Redefinir os prazos de acordo com sua programação.
Aprox. 5 horas para completar
Inglês
Legendas: Árabe, Francês, Portuguese (European), Chinês (simplificado), Grego, Italiano, Vietnamita, Coreano, Alemão, Russo, Turco, Inglês, Espanhol
Resultados de carreira do aprendiz
29%
comecei uma nova carreira após concluir estes cursos
36%
consegui um benefício significativo de carreira com este curso
11%
recebi um aumento ou promoção
Certificados compartilháveis
Tenha o certificado após a conclusão
100% on-line
Comece imediatamente e aprenda em seu próprio cronograma.
Prazos flexíveis
Redefinir os prazos de acordo com sua programação.
Aprox. 5 horas para completar
Inglês
Legendas: Árabe, Francês, Portuguese (European), Chinês (simplificado), Grego, Italiano, Vietnamita, Coreano, Alemão, Russo, Turco, Inglês, Espanhol
oferecido por
Universidade da Califórnia, Irvine
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
Programa - O que você aprenderá com este curso
1 hora para concluir
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Course Survey.
1 hora para concluir
1 vídeo (Total 4 mín.), 3 leituras
1 vídeos
Welcome Video3min
3 leituras
Course Overview10min
About our Guest Speakers10min
Pre-Course Survey10min
1 hora para concluir
Dimensions of Intercultural Interactions and Conflict
In this module we will begin by examining the importance of understanding cultural differences. We will then define culture and distinguish between inter- and intra- cultural interactions.
1 hora para concluir
6 vídeos (Total 49 mín.)
6 videos
Dimensions of Intercultural Interactions and Conflict - Lesson 211min
Case Study - Outsourcing Team Conflict8min
Case Study - Cultural Customs4min
Case Study - Cultural Communication in Leadership3min
Interview with Julie Espy7min
2 horas para concluir
Analyze the Dynamics of Intercultural Interactions
In this module we will begin by analyzing the dynamics of intercultural interactions. We will then identify frameworks and barriers present in intercultural interactions.
2 horas para concluir
6 vídeos (Total 41 mín.)
6 videos
Analyze the Dynamics of Intercultural Interactions - Lesson 27min
Case Study - Paper Company Concerns9min
Case Study - Executive Advice3min
Case Study - Charity Donation3min
Interview with Konrad Reid8min
2 horas para concluir
Strategies for Success in Intercultural Interactions
In this module we will begin by planning strategies for success in intercultural interactions. We will then implement a mindset of success and strategies during the process of interaction.
2 horas para concluir
7 vídeos (Total 63 mín.)
7 videos
Strategies for Success in Intercultural Interactions - Lesson 222min
Case Study - Team Meeting7min
Case Study - Team Concerns3min
Case Study - Productivity Issues3min
Interview with Patrick Gough11min
Interview with Brent Rasmussen5min
22 minutos para concluir
Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
22 minutos para concluir
1 vídeo (Total 2 mín.), 2 leituras
1 vídeos
2 leituras
Message from UCI Extension10min
Post-Course Survey10min
Avaliações
Principais avaliações do COMUNICAÇÃO INTERCULTURAL E RESOLUÇÃO DE CONFLITOS
por DD16 de Jul de 2020
Very good, compact course. Gave me some valuable inputs. Special thanks for the input on how our minds frame our intercultural expevctations. Also, for the three strategies of conflict resolution.
por HP21 de Mai de 2016
Add an additional dimension of "wealth" to the list of intercultural topics. Class difference amongst poverty, middle class, and wealthy individuals and groups need to be understood.
por PP11 de Fev de 2018
I really enjoyed this course. It was informational and some of the videos were full of strategies from people who had gone through these conflicts first hand, such as the colonel.
por LB13 de Nov de 2016
Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.
Sobre Programa de cursos integrados Gerenciamento de conflitosGerenciamento de Conflito
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
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