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Learner Reviews & Feedback for Interacting with Customers by CVS Health
19 ratings
About the Course
This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate interactions at any business that provides customer service. You will rate interactions by distinguishing between successful interactions and interactions that need improvement interactions as each type of interaction is presented.
By the end of the course, you will be able to:
- Create positive interactions with customers
- De-escalate conflict with customers
- Process retail transactions in real-world situations
- Describe the different roles in retail customer service
To be successful in this course, it is recommended that you complete the first course in this program.
Top reviews
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1 - 5 of 5 Reviews for Interacting with Customers
By Virginia M
•Sep 21, 2023
This course guided my thinking into developing a more professional structure to enhance my direct love of working with people in a Customer Service setting.
By Khadar W
•Aug 20, 2023
I recommended it.
By Shelin P
•Jul 29, 2023
Good
By Mohamed I s
•Jan 7, 2024
A remarkable Course
By Samantha R
•Sep 18, 2023
making customer service more trivial than it really is