This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate interactions at any business that provides customer service. You will rate interactions by distinguishing between successful interactions and interactions that need improvement interactions as each type of interaction is presented.
Interacting with Customers
Interacting with Customers
This course is part of multiple programs.
Taught in English
Some content may not be translated
Instructor: Denielle Booth
2,226 already enrolled
Included with 
Course
Gain insight into a topic and learn the fundamentals
4.6
(18 reviews)
Beginner level
Recommended experience
21 hours (approximately)
Flexible schedule
Learn at your own pace
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
20 quizzes
Course
Gain insight into a topic and learn the fundamentals
4.6
(18 reviews)
Beginner level
Recommended experience
21 hours (approximately)
Flexible schedule
Learn at your own pace
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
This course is available as part of
When you enroll in this course, you'll also be asked to select a specific program.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from CVS Health
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV
Share it on social media and in your performance review
There are 4 modules in this course
In week one of this course, you learn how to welcome customers by greeting them when they come into the store and also when they leave. You learn how to create positive interactions with customers and interact with potential customers.
What's included
13 videos5 readings5 quizzes3 discussion prompts
In week two of this course, you learn how to meet customers’ needs. You learn how to build trust through your knowledge of a product and how to find product details. You identify what successful customer service looks like and strategies for cross-selling and upselling.
What's included
22 videos4 readings6 quizzes4 discussion prompts2 plugins
In week three you learn how to identify verbal and nonverbal indicators of escalation with customers. You learn how to convey empathy in difficult situations and collaborate with your team to de-escalate a situation.
What's included
15 videos4 readings4 quizzes1 discussion prompt2 plugins
In week three you learn how to identify verbal and nonverbal indicators of escalation with customers. You learn how to convey empathy in difficult situations and collaborate with your team to de-escalate a situation.
What's included
14 videos5 readings5 quizzes1 peer review3 discussion prompts
Instructor
Instructor ratings
5.0 (7 ratings)Offered by
Recommended if you're interested in Business Essentials
CVS Health
CVS Health
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Reviewed on Sep 20, 2023
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