Este curso faz parte do Programa de cursos integrados People and Soft Skills for Professional and Personal Success

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Skills Network

oferecido por

Programa de cursos integrados People and Soft Skills for Professional and Personal SuccessIBM Skills Network

Informações sobre o curso

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When you hand in work in a professional workspace, employers expect it to be good quality work and done in a timely manner. By taking this short course you will learn about consistency and how to deliver quality work and experiences to clients. 
In order to deliver good quality work you need to know how to do efficiently do research and how to deliver it. This short course will teach you exactly that, and even more skills that are essential to being able to deliver quality work. The course is designed to teach you how to do this using a five-step process.  

The skills that this course teaches are fundamental skills that you will need in order to be successful in your professional life. The content you learn in this course will be applicable to your everyday work-life and will be a stepping stone in your path to success.

This course is part of the People and Soft Skills for Professional and Personal Success Specialization from IBM.

Prazos flexíveis

Redefinir os prazos de acordo com sua programação.

Certificados compartilháveis

Tenha o certificado após a conclusão

100% on-line

Comece imediatamente e aprenda em seu próprio cronograma.

Curso 3 de 6 no

Programa de cursos integrados People and Soft Skills for Professional and Personal Success

Nível iniciante

This course can be taken by anyone! Whether you want a skill refresher or want to take this as a career starter this course is suitable for you.

Aprox. 2 horas para completar

Inglês

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O que você vai aprender

Deliver high quality work that solves a problem and reduces effort for the person or group requesting it
Apply the quality work process to all requests through clear communication and focus on clients
Take ownership of your assignments and apply the five-step method that will help you deliver quality work
Work with agility while applying the quality work process to become a trusted advisor to your clients amd colleagues

Habilidades que você terá

Agility
Quality
Soft skills
Communication
Time management

Prazos flexíveis

Redefinir os prazos de acordo com sua programação.

Certificados compartilháveis

Tenha o certificado após a conclusão

100% on-line

Comece imediatamente e aprenda em seu próprio cronograma.

Curso 3 de 6 no

Programa de cursos integrados People and Soft Skills for Professional and Personal Success

Nível iniciante

This course can be taken by anyone! Whether you want a skill refresher or want to take this as a career starter this course is suitable for you.

Aprox. 2 horas para completar

Inglês

Sua empresa se beneficiaria do treinamento dos funcionários em habilidades sob demanda?

Experimente o Coursera for Business

Instrutores

Skills Network

58.056 aprendizes

18 Cursos

oferecido por

IBM Skills Network

IBM is the global leader in business transformation through an open hybrid cloud platform and AI, serving clients in more than 170 countries around the world. Today 47 of the Fortune 50 Companies rely on the IBM Cloud to run their business, and IBM Watson enterprise AI is hard at work in more than 30,000 engagements. IBM is also one of the world’s most vital corporate research organizations, with 28 consecutive years of patent leadership. Above all, guided by principles for trust and transparency and support for a more inclusive society, IBM is committed to being a responsible technology innovator and a force for good in the world.

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Programa - O que você aprenderá com este curso

Semana

Semana 1

2 horas para concluir

Delivering Quality Work with Agility

2 horas para concluir

23 vídeos (Total 18 mín.), 23 leituras, 4 testes

23 videos

Why is it important to be agile to deliver quality work?57s

You can deliver quality work with agility48s

Let’s begin with the first topic1min

Think about it!28s

Recap29s

Let’s move to the second topic57s

What happens when you don’t ask questions?51s

Build a preliminary action plan27s

Recap55s

Let’s move to the third topic1min

Make sure that you collect as much information as you can30s

Recap27s

Let’s move to the fourth topic2min

How much is too much?41s

Recap36s

Let’s move to the fifth topic50s

Tips to effectively execute your plan of action1min

Recap17s

Let’s move to the sixth topic58s

How do you know that your delivery is successful?19s

Recap22s

Let’s move to the seventh topic42s

Recap14s

23 leituras

How can you apply the agility principles at work?2min

What will you take away from this course?1min

Elements of your work landscape3min

Try this five-step process to deliver quality work2min

Various factors can impede your ability to understand an assignment1min

What stops you from asking questions?2min

What are you going to do to overcome these challenges?1min

Here are a few questions that you can ask2min

Developing a preliminary action plan2min

Susie gets a research request from her manager4min

What are some barriers to doing effective research?2min

Analyze the collected information to derive meaning2min

Sandeep receives a request4min

How can you come up with different solutions?

What challenges do you face when generating solutions?1min

Use these evaluation techniques2min

How do you know you've done enough evaluation?2min

Let's hear the story of Roger and his team4min

The final test for your plan1min

Use this checklist to ensure successful delivery2min

Delivering quality work helps not only your requestor but also you1min

Your mindset affects your approach1min

Congratulations and next steps.2min

4 exercícios práticos

Practice Quiz: Developing a preliminary action plan 3min

Practice Quiz: How should Roopam approach the request?3min

Practice Quiz: Delivering Quality Work with Agility 5min

Graded Quiz: Delivering Quality Work with Agility 20min

Sobre Programa de cursos integrados People and Soft Skills for Professional and Personal Success

Knowledge of soft skills or people Skills are increasingly coming into focus and being recognized as critical for success - hence at IBM we call them "Success Skills", and categorize them as "Hot Skills".

A research by Harvard University, Carnegie Foundation and Stanford Research Center has concluded that 85% of job success comes from having well developed soft skills and people skills,and only 15% of job success comes from Technical skills and knowledge (hard skills). This specialization is aimed at helping you develop these powerful people and soft skills and behaviors that include: creating & delivering impactful presentations; working professionally to deliver quality work & experiences; collaborating effectively with teams; communicating productively and efficiently; dealing with challenges, solving problems & implementing solutions. The program is made up of 5 short courses that you can take in any order, followed by a final assessment course. Upon completing this specialization, you will have developed knowledge and demonstrated an understanding of these essential skills. This specialization can be taken by anyone no matter your age or work experience. And is especially beneficial for those entering the workforce or in early stages of their careers. There are no course pre-requisites and this course can be completed either using the Coursera mobile app or a web browser on a laptop/desktop/tablet/mobile device.

People and Soft Skills for Professional and Personal Success

Perguntas Frequentes – FAQ

Quando terei acesso às palestras e às tarefas?
O acesso a palestras e tarefas depende do tipo de inscrição. Se você participar de um curso como ouvinte, você poderá ver quase todo o conteúdo do curso gratuitamente. Para acessar tarefas valendo nota e obter um Certificado, você precisará adquirir a experiência do Certificado, durante ou após a participação como ouvinte. Se você não vir a opção de participar como ouvinte:
o curso pode não oferecer essa opção. Você pode experimentar um teste gratuito ou solicitar o auxílio financeiro.
Em vez disso, o curso pode oferecer 'Curso completo, sem Certificado'. Com esta opção, é possível ver todo o conteúdo do curso, enviar as avaliações necessárias e obter uma nota final. Isso também significa que você não poderá comprar uma experiência de Certificado.
O que recebo ao me inscrever nesta Especialização?
Quando você se inscreve no curso, tem acesso a todos os cursos na Especialização e pode obter um certificado quando concluir o trabalho. Seu Certificado eletrônico será adicionado à sua página de Conquistas e você poderá imprimi-lo ou adicioná-lo ao seu perfil no LinkedIn. Se quiser apenas ler e assistir o conteúdo do curso, você poderá participar como ouvinte sem custo.
Existe algum auxílio financeiro disponível?
Sim. Em programas de aprendizado selecionados, você pode solicitar auxílio financeiro ou uma bolsa de estudos caso não consiga pagar a taxa de inscrição. Se o auxílio financeiro ou bolsa de estudos estiver disponível para a seleção do seu programa de aprendizado, você encontrará um link para se inscrever na página de descrição.

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Delivering Quality Work with Agility

Informações sobre o curso

O que você vai aprender

Habilidades que você terá