Este curso faz parte do Programa de cursos integrados People and Soft Skills for Professional and Personal Success

Skills Network

oferecido por

Programa de cursos integrados People and Soft Skills for Professional and Personal SuccessIBM Skills Network

Informações sobre o curso

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In order to find a solution, one needs to be able to analyze a problem. This short course is designed to teach you how to solve and analyze problems effectively with critical and creative thinking. 
Through the use of creative and critical thinking you will learn how to look at a problem and find the best solution by analyzing the different ways you can solve a problem. By taking this quick course you will gain the skills you need to find the root cause of a problem through the use of a five-step method. You will learn the process you must go through in order to find the problem, which leads to finding a solution.  

You will gain the necessary skills needed for critical and creative thinking which will be the foundation for successfully solving problems. This course provides fundamental skills that you will need to use in your day to day work.  

The course is suitable for anyone – students, career starters, experienced professionals and managers - wanting to develop problem solving skills regardless of your background. By taking this course you will be gaining some of the essential skills you need in order to be successful in your professional life.

This course is part of the People and Soft Skills for Professional and Personal Success Specialization from IBM.

Prazos flexíveis

Redefinir os prazos de acordo com sua programação.

Certificados compartilháveis

Tenha o certificado após a conclusão

100% on-line

Comece imediatamente e aprenda em seu próprio cronograma.

Curso 4 de 6 no

Programa de cursos integrados People and Soft Skills for Professional and Personal Success

Nível iniciante

No Previous Experience Required! This course can be taken by anyone regardless of professional experience.

Aprox. 3 horas para completar

Inglês

Legendas: Inglês

O que você vai aprender

Utilize critical and creative thinking to solve issues.
Describe the 5-step process of effectively solving problems.
Analyze a problem and identify the root cause.
Explore possible solutions and employ the problem solving process.

Habilidades que você terá

Professional Development
Soft skills
Problem Solving
Creative Thinking
Critical Thinking

Prazos flexíveis

Redefinir os prazos de acordo com sua programação.

Certificados compartilháveis

Tenha o certificado após a conclusão

100% on-line

Comece imediatamente e aprenda em seu próprio cronograma.

Curso 4 de 6 no

Programa de cursos integrados People and Soft Skills for Professional and Personal Success

Nível iniciante

No Previous Experience Required! This course can be taken by anyone regardless of professional experience.

Aprox. 3 horas para completar

Inglês

Legendas: Inglês

Instrutores

Skills Network

19.298 aprendizes

15 Cursos

oferecido por

IBM Skills Network

IBM is the global leader in business transformation through an open hybrid cloud platform and AI, serving clients in more than 170 countries around the world. Today 47 of the Fortune 50 Companies rely on the IBM Cloud to run their business, and IBM Watson enterprise AI is hard at work in more than 30,000 engagements. IBM is also one of the world’s most vital corporate research organizations, with 28 consecutive years of patent leadership. Above all, guided by principles for trust and transparency and support for a more inclusive society, IBM is committed to being a responsible technology innovator and a force for good in the world.

Programa - O que você aprenderá com este curso

Semana

Semana 1

3 horas para concluir

Solving Problems with Creative and Critical Thinking

This module will help you to develop skills and behaviors required to solve problems and implement solutions more efficiently in an agile manner by using a systematic five-step process that involves both creative and critical thinking.

3 horas para concluir

31 vídeos (Total 30 mín.), 11 leituras, 12 testes

31 videos

Why do you need to focus on solving problems?1min

The problem-solving process1min

How can you solve problems in an agile way?31s

Let’s begin with the first topic54s

The problem-solving process-Identify30s

Write a problem statement33s

How do you find out if a problem is worth solving?52s

Recap52s

Let’s move to the second topic1min

The problem-solving process: Analyze1min

How do you use “The 5 Whys”?1min

The root cause!40s

Many tools can help with root cause analysis25s

Let’s move to the third topic29s

The problem-solving process: Explore48s

Brainstorming rules1min

Brainstorm to solve Georgia’s problem29s

Recap53s

Let’s move to the fourth topic 54s

The problem-solving process: Select2min

Let’s find five solutions for one problem1min

Use these factors to identify who should choose a solution56s

Use the Ease and effectiveness matrix to select the best solution29s

Recap 1min

Let’s move to the fifth topic28s

What will success look like?18s

How will you measure a solution’s effectiveness?26s

If you can’t measure it, you can’t manage it51s

Build an implementation plan40s

Recap40s

Review the five-step problem-solving process2min

11 leituras

Critical and creative thinking are required to solve problems5min

What will you learn from the course?2min

Let’s help Georgia!5min

Is Georgia’s problem worth solving?4min

Recap2min

Brainstorm to get plenty of ideas5min

Let’s find five solutions for one problem2min

Who should chose a solution in Georgia's problem?2min

How will you work out the best possible solution?4min

Plan to implement the solution for Georgia3min

Congratulations and Next Steps. 2min

12 exercícios práticos

Practice Quiz: What do you think?5min

Practice Quiz: What do you think?3min

Practice Quiz: The “5 Whys” for Georgia20min

Practice Quiz: Which type of solution will work for Georgia?3min

Practice Quiz: Who should choose the solution in each case?10min

Practice Quiz: Who should choose a solution to Georgia’s problem?10min

Practice Quiz: Using the Ease and Effectiveness Matrix10min

Practice Quiz: Let’s use the Ease and effectiveness matrix for Georgia’s problem10min

Practice Quiz: What do you think success will look like?5min

Practice Quiz: What do you think?10min

Practice Quiz: Solving Problems with Critical and Creative Thinking 10min

Graded Quiz: Solving Problems with Critical and Creative Thinking 20min

Sobre Programa de cursos integrados People and Soft Skills for Professional and Personal Success

Knowledge of soft skills or people Skills are increasingly coming into focus and being recognized as critical for success - hence at IBM we call them "Success Skills", and categorize them as "Hot Skills".

A research by Harvard University, Carnegie Foundation and Stanford Research Center has concluded that 85% of job success comes from having well developed soft skills and people skills,and only 15% of job success comes from Technical skills and knowledge (hard skills). This specialization is aimed at helping you develop these powerful people and soft skills and behaviors that include: creating & delivering impactful presentations; working professionally to deliver quality work & experiences; collaborating effectively with teams; communicating productively and efficiently; dealing with challenges, solving problems & implementing solutions. The program is made up of 5 short courses that you can take in any order, followed by a final assessment course. Upon completing this specialization, you will have developed knowledge and demonstrated an understanding of these essential skills. This specialization can be taken by anyone no matter your age or work experience. And is especially beneficial for those entering the workforce or in early stages of their careers. There are no course pre-requisites and this course can be completed either using the Coursera mobile app or a web browser on a laptop/desktop/tablet/mobile device.

People and Soft Skills for Professional and Personal Success

Perguntas Frequentes – FAQ

Quando terei acesso às palestras e às tarefas?
O acesso a palestras e tarefas depende do tipo de inscrição. Se você participar de um curso como ouvinte, você poderá ver quase todo o conteúdo do curso gratuitamente. Para acessar tarefas valendo nota e obter um Certificado, você precisará adquirir a experiência do Certificado, durante ou após a participação como ouvinte. Se você não vir a opção de participar como ouvinte:
o curso pode não oferecer essa opção. Você pode experimentar um teste gratuito ou solicitar o auxílio financeiro.
Em vez disso, o curso pode oferecer 'Curso completo, sem Certificado'. Com esta opção, é possível ver todo o conteúdo do curso, enviar as avaliações necessárias e obter uma nota final. Isso também significa que você não poderá comprar uma experiência de Certificado.
O que recebo ao me inscrever nesta Especialização?
Quando você se inscreve no curso, tem acesso a todos os cursos na Especialização e pode obter um certificado quando concluir o trabalho. Seu Certificado eletrônico será adicionado à sua página de Conquistas e você poderá imprimi-lo ou adicioná-lo ao seu perfil no LinkedIn. Se quiser apenas ler e assistir o conteúdo do curso, você poderá participar como ouvinte sem custo.
Existe algum auxílio financeiro disponível?
Sim. Em programas de aprendizado selecionados, você pode solicitar auxílio financeiro ou uma bolsa de estudos caso não consiga pagar a taxa de inscrição. Se o auxílio financeiro ou bolsa de estudos estiver disponível para a seleção do seu programa de aprendizado, você encontrará um link para se inscrever na página de descrição.

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Solving Problems with Creative and Critical Thinking