Este curso faz parte do Programa de cursos integrados People and Soft Skills for Professional and Personal Success

Skills Network

oferecido por

Programa de cursos integrados People and Soft Skills for Professional and Personal SuccessIBM Skills Network

Informações sobre o curso

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In order to have a successful professional life, you have to be able to communicate with the people you work with. You have to be able to communicate with co-workers in a way that establishes respect and influence.  
This short course is designed to teach you how to communicate with the people you work with in ways that shows confidence and gives them a sense of trust. By taking this course you will learn how to assert your influence and how you can use these skills to do things like resolve issues between people at work. 

At every job, there is bound to be a conflict that will arise, and by taking this course you will gain the communication skills you need to resolve them. By learning the interpersonal skills that this course will equip you with, you will gain some foundational skills that will pave the way for your success.  

This short course will provide you with the essential skills you need to be able to be able to successfully communicate and establish yourself with people in your professional life. The course is suitable for anyone who wants to learn, no matter how much experience you have.

This course is part of the People and Soft Skills for Professional and Personal Success Specialization from IBM.

Prazos flexíveis

Redefinir os prazos de acordo com sua programação.

Certificados compartilháveis

Tenha o certificado após a conclusão

100% on-line

Comece imediatamente e aprenda em seu próprio cronograma.

Curso 5 de 6 no

Programa de cursos integrados People and Soft Skills for Professional and Personal Success

Nível iniciante

This course is suitable for anyone, regardless of previous experience. This course is also perfect for people just starting or in their early career.

Aprox. 3 horas para completar

Inglês

Legendas: Inglês

O que você vai aprender

Identify and analyze different communication styles and understand their strengths and weaknesses
Demonstrate active listening skills and questioning styles to explore issues and enhance understanding
Identify conflict response styles; approach and effectively mediate workplace conflicts
Determine ways to build and maintain trust and increase your influence and eminence in the workplace

Habilidades que você terá

Listening Skills
People Management
Soft skills
Communication
Organizational Conflict

Prazos flexíveis

Redefinir os prazos de acordo com sua programação.

Certificados compartilháveis

Tenha o certificado após a conclusão

100% on-line

Comece imediatamente e aprenda em seu próprio cronograma.

Curso 5 de 6 no

Programa de cursos integrados People and Soft Skills for Professional and Personal Success

Nível iniciante

This course is suitable for anyone, regardless of previous experience. This course is also perfect for people just starting or in their early career.

Aprox. 3 horas para completar

Inglês

Legendas: Inglês

Instrutores

Skills Network

19.298 aprendizes

15 Cursos

oferecido por

IBM Skills Network

IBM is the global leader in business transformation through an open hybrid cloud platform and AI, serving clients in more than 170 countries around the world. Today 47 of the Fortune 50 Companies rely on the IBM Cloud to run their business, and IBM Watson enterprise AI is hard at work in more than 30,000 engagements. IBM is also one of the world’s most vital corporate research organizations, with 28 consecutive years of patent leadership. Above all, guided by principles for trust and transparency and support for a more inclusive society, IBM is committed to being a responsible technology innovator and a force for good in the world.

Programa - O que você aprenderá com este curso

Semana

Semana 1

3 horas para concluir

Interpersonal Skills

Interpersonal Skills are skills you use every day to communicate and interact with others. They enable you to interact positively and work effectively with others. The Interpersonal Skills course will help you develop skills and behaviors required to become an effective communicator, make a lasting impact, and deal with challenges in a controlled and focused manner.

3 horas para concluir

24 vídeos (Total 25 mín.), 27 leituras, 8 testes

24 videos

Interpersonal skills: An overview2min

Let’s begin with the first topic2min

How might these communication styles come into play?50s

Recap26s

Let’s move to the second topic1min

How can you ensure your messages don’t get lost in translation?49s

The art of listening1min

What types of questions can you ask?1min

Communication channels35s

Remember20s

Recap39s

Let’s move to the third topic1min

What does assertiveness mean?2min

Recap27s

Let’s move to the fourth topic1min

Perspective-taking48s

Recap24s

Let’s move to the fifth topic48s

Workplace conflicts are opportunities to develop interpersonal skills32s

Importance of feedback1min

Recap55s

Let’s move to the sixth topic47s

Which is the best way to deal with disputes?1min

Recap1min

27 leituras

What will you learn from this course?2min

What does it mean to have one of these communication styles?4min

Three elements of effective communication4min

What can you substitute for body language when working virtually?2min

Techniques you can use to listen actively3min

How can you use the six probing questions?3min

Disadvantages of different communication channels3min

Avoid these communication barriers3min

Zion’s dilemma3min

How can you be assertive?3min

Assertive behavior is helpful in challenging situations2min

Pooja’s convincing power4min

How can you use emotions and facts to influence others?2min

How can you develop your personal influence?1min

What is the significance of eminence?2min

How can you build your eminence?3min

Conflict is a story2min

Conflicts often arise from these sources2min

Practice these steps when you find yourself in a conflict3min

Use this approach to give feedback4min

Responding to feedback2min

How do you receive feedback effectively?5min

Asking for feedback is an effective way to work on your blind spots4min

What are your conflict response styles?4min

Here are the steps you can take to resolve complex challenging situations3min

Let’s tie it all together2min

Congratulations and Next Steps2min

8 exercícios práticos

Practice Quiz: Explain the new travel reimbursement policy20min

Practice Quiz: Identify appropriate communication channels for these messages15min

Practice Quiz: Zion’s dilemma3min

Practice Quiz: What does it sound like?20min

Practice Quiz: How would you approach conflict situation?3min

Practice Quiz: Which conflict response style would you use?15min

Practice Quiz: Interpersonal Skills 5min

Graded Quiz: Interpersonal Skills 25min

Sobre Programa de cursos integrados People and Soft Skills for Professional and Personal Success

Knowledge of soft skills or people Skills are increasingly coming into focus and being recognized as critical for success - hence at IBM we call them "Success Skills", and categorize them as "Hot Skills".

A research by Harvard University, Carnegie Foundation and Stanford Research Center has concluded that 85% of job success comes from having well developed soft skills and people skills,and only 15% of job success comes from Technical skills and knowledge (hard skills). This specialization is aimed at helping you develop these powerful people and soft skills and behaviors that include: creating & delivering impactful presentations; working professionally to deliver quality work & experiences; collaborating effectively with teams; communicating productively and efficiently; dealing with challenges, solving problems & implementing solutions. The program is made up of 5 short courses that you can take in any order, followed by a final assessment course. Upon completing this specialization, you will have developed knowledge and demonstrated an understanding of these essential skills. This specialization can be taken by anyone no matter your age or work experience. And is especially beneficial for those entering the workforce or in early stages of their careers. There are no course pre-requisites and this course can be completed either using the Coursera mobile app or a web browser on a laptop/desktop/tablet/mobile device.

People and Soft Skills for Professional and Personal Success

Perguntas Frequentes – FAQ

Quando terei acesso às palestras e às tarefas?
O acesso a palestras e tarefas depende do tipo de inscrição. Se você participar de um curso como ouvinte, você poderá ver quase todo o conteúdo do curso gratuitamente. Para acessar tarefas valendo nota e obter um Certificado, você precisará adquirir a experiência do Certificado, durante ou após a participação como ouvinte. Se você não vir a opção de participar como ouvinte:
o curso pode não oferecer essa opção. Você pode experimentar um teste gratuito ou solicitar o auxílio financeiro.
Em vez disso, o curso pode oferecer 'Curso completo, sem Certificado'. Com esta opção, é possível ver todo o conteúdo do curso, enviar as avaliações necessárias e obter uma nota final. Isso também significa que você não poderá comprar uma experiência de Certificado.
O que recebo ao me inscrever nesta Especialização?
Quando você se inscreve no curso, tem acesso a todos os cursos na Especialização e pode obter um certificado quando concluir o trabalho. Seu Certificado eletrônico será adicionado à sua página de Conquistas e você poderá imprimi-lo ou adicioná-lo ao seu perfil no LinkedIn. Se quiser apenas ler e assistir o conteúdo do curso, você poderá participar como ouvinte sem custo.
Existe algum auxílio financeiro disponível?
Sim. Em programas de aprendizado selecionados, você pode solicitar auxílio financeiro ou uma bolsa de estudos caso não consiga pagar a taxa de inscrição. Se o auxílio financeiro ou bolsa de estudos estiver disponível para a seleção do seu programa de aprendizado, você encontrará um link para se inscrever na página de descrição.

Mais dúvidas? Visite o Central de Ajuda ao estudante.

Developing Interpersonal Skills