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Voltar para Communication in the 21st Century Workplace

Communication in the 21st Century Workplace, University of California, Irvine

4.1
832 classificações
155 avaliações

Informações sobre o curso

In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.). Upon completing this course, you will be able to: 1. Define communication and its role in the workplace 2. Describe benefits of effective communication in the workplace 3. Identify and explain most common audiences and techniques for communicating with each audience 4. Identify and solve common obstacles to effective communication 5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager 6. Discuss the best approaches and communication techniques for delivering bad news to your manager 7. Describe ways to make positive connections with your staff. 8. Discuss techniques for deciphering the communication styles of executive managers 9. Discuss techniques for identifying the characteristics and drivers of executive managers 10. Discuss techniques for persuading executive management 11. Identify best practices for working successfully with virtual/remote teams 12. Apply proven techniques for effective conference calls and webinars...

Melhores avaliações

por NA

Apr 12, 2016

This course is really helpful. I would recommend it to my friend to learn how they can improve their communication skills at workplace and can be a good employee and a great manager.

por MM

Feb 01, 2016

The content of the course was good. Lectures were effective. I specially liked the last statement after every lecture "where ever you may be have a great time"

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154 avaliações

por Adnan Ali ALsabahi

Dec 02, 2018

^

por Burna Nayar

Dec 01, 2018

Fabulous - very useful!!

por Indranil Mukherjee

Nov 30, 2018

Very imformative.

por Dr. Muhammd Zia-ur-Rehman

Nov 29, 2018

very good course

por Mateusz Lopacinski

Sep 30, 2018

Tests are not clear when it comes to answers. The answers are based strictly on the reading material and examples provided therein. Not on actual knowledge gained. Many questions were closer to "what example did the text provide" referring to a specific sentence in the text. In addition some of the links to required reading are no longer working or the article is behind a login window. Moreover some lecures seemed more like book advertisments.

por usama dar

Sep 28, 2018

Really good course with a lot of information for communication at work places.

por Elaine Walker

Sep 25, 2018

This course is extremely content light, with quizzes that pick out very small points that frankly, don't make a lot of sense. Most of it was a waste of time.

por Mariangela Cespedes C

Sep 10, 2018

The overall information was great, however Melani, one of the instructors videos was not engaging, it seemed so staged and read all the way.

por Sonia Shen

Aug 13, 2018

v

por Mayrine French

Aug 12, 2018

Every course I take in this specialization is helping me be a a more valuable employee! I am so enjoying this!