Informações sobre o curso
4.1
797 ratings
147 reviews
In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.). Upon completing this course, you will be able to: 1. Define communication and its role in the workplace 2. Describe benefits of effective communication in the workplace 3. Identify and explain most common audiences and techniques for communicating with each audience 4. Identify and solve common obstacles to effective communication 5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager 6. Discuss the best approaches and communication techniques for delivering bad news to your manager 7. Describe ways to make positive connections with your staff. 8. Discuss techniques for deciphering the communication styles of executive managers 9. Discuss techniques for identifying the characteristics and drivers of executive managers 10. Discuss techniques for persuading executive management 11. Identify best practices for working successfully with virtual/remote teams 12. Apply proven techniques for effective conference calls and webinars...
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cursos 100% online

Comece imediatamente e aprenda em seu próprio cronograma.
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Prazos flexíveis

Redefinir os prazos de acordo com sua programação.
Clock

Sugerido: 4-8 hours of videos, readings, and quizzes

Aprox. 5 horas restantes
Comment Dots

English

Legendas: English, Vietnamese, Arabic

O que você vai aprender

  • Check
    Apply proven techniques for effective conference calls and webinars
  • Check
    Decipher the communications styles of executive managers
  • Check
    Identify and solve common obstacles to effective communication
  • Check
    Understand the benefits of effective communication in the workplace

Habilidades que você terá

Communication By TypeActive ListeningCommunicationCommunications Management
Globe

cursos 100% online

Comece imediatamente e aprenda em seu próprio cronograma.
Calendar

Prazos flexíveis

Redefinir os prazos de acordo com sua programação.
Clock

Sugerido: 4-8 hours of videos, readings, and quizzes

Aprox. 5 horas restantes
Comment Dots

English

Legendas: English, Vietnamese, Arabic

Programa - O que você aprenderá com este curso

1

Seção
Clock
2 horas para concluir

Communicating With Peers

...
Reading
5 vídeos (Total de 32 min), 8 leituras, 1 teste
Video5 videos
1.1 Communicating With Peers Part 14min
1.2 Communicating With Peers Part 27min
1.3 Book Chat: Working Effectively with Virtual Teams9min
1.4 Tips for Effective Virtual Meetings8min
Reading8 leituras
About this Course10min
Please Take this Survey10min
Lecture Slides10min
Required Readings10min
Module 1 Lecture Slides10min
Module 1 Required Readings10min
Resources for Working with and Managing a Virtual Team10min
Slides for Lecture 1.410min
Quiz1 exercício prático
Review10min

2

Seção
Clock
1 hora para concluir

Communicating With Your Manager

...
Reading
4 vídeos (Total de 27 min), 2 leituras, 1 teste
Video4 videos
2.2 Interview with Starbucks HQ Manager6min
2.3 Delivering Bad News4min
2.4 Communicating Change Effectively10min
Reading2 leituras
Module 2 Lecture Slides10min
Module 2 Required Readings10min
Quiz1 exercício prático
Review10min

3

Seção
Clock
1 hora para concluir

Communicating With Executives

...
Reading
3 vídeos (Total de 26 min), 2 leituras, 1 teste
Video3 videos
3.2 Deciphering the Communication Styles of Managers12min
3.3 Persuading Executive Managers8min
Reading2 leituras
Module 3 Required Readings10min
Module 3 Lecture Slides10min
Quiz1 exercício prático
Review10min

4

Seção
Clock
1 hora para concluir

Communicating With Your Direct Reports

...
Reading
3 vídeos (Total de 24 min), 4 leituras, 1 teste
Video3 videos
4.2 Giving Feedback to Your Employees11min
4.3 Book Chat: "Listen Up"7min
Reading4 leituras
Module 4 Lecture Slides10min
Module 4 Required Readings10min
Course Wrap-Up10min
End of Course Survey10min
Quiz1 exercício prático
Review10min
4.1
Direction Signs

25%

comecei uma nova carreira após concluir estes cursos
Briefcase

83%

consegui um benefício significativo de carreira com este curso

Melhores avaliações

por NAApr 12th 2016

This course is really helpful. I would recommend it to my friend to learn how they can improve their communication skills at workplace and can be a good employee and a great manager.

por MMFeb 1st 2016

The content of the course was good. Lectures were effective. I specially liked the last statement after every lecture "where ever you may be have a great time"

Instrutores

Patricia Bravo, MBA, SPHR

Instructor, University of California, Irvine Extension

Sobre University of California, Irvine

Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways....

Sobre o Programa de cursos integrados Career Success

This series of courses will help you build, develop and hone the essential skills needed to improve your employability and advancement in today’s dynamic workforce. The courses in this Specialization may be taken in any order. Each course can also be taken independently. The Specialization concludes with a Capstone project that will give you the opportunity to integrate and apply the skills you have gained throughout the courses to your individual and organizational needs....
Career Success

Perguntas Frequentes – FAQ

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

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