Este curso faz parte do Programa de cursos integrados Career Success
Communication in the 21st Century Workplace
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Informações sobre o curso
4.1
797 ratings
In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.).
Upon completing this course, you will be able to:
1. Define communication and its role in the workplace
2. Describe benefits of effective communication in the workplace
3. Identify and explain most common audiences and techniques for communicating with each audience
4. Identify and solve common obstacles to effective communication
5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager
6. Discuss the best approaches and communication techniques for delivering bad news to your manager
7. Describe ways to make positive connections with your staff.
8. Discuss techniques for deciphering the communication styles of executive managers
9. Discuss techniques for identifying the characteristics and drivers of executive managers
10. Discuss techniques for persuading executive management
11. Identify best practices for working successfully with virtual/remote teams
12. Apply proven techniques for effective conference calls and webinars
O que você vai aprender
- Apply proven techniques for effective conference calls and webinars
- Decipher the communications styles of executive managers
- Identify and solve common obstacles to effective communication
- Understand the benefits of effective communication in the workplace
Habilidades que você terá
Communication By TypeActive ListeningCommunicationCommunications Management
Programa - O que você aprenderá com este curso
1
Seção
Communicating With Peers
5 vídeos (Total de 32 min), 8 leituras, 1 teste
5 videos
Introduction1min
1.1 Communicating With Peers Part 14min
1.2 Communicating With Peers Part 27min
1.3 Book Chat: Working Effectively with Virtual Teams9min
1.4 Tips for Effective Virtual Meetings8min
8 leituras
About this Course10min
Please Take this Survey10min
Lecture Slides10min
Required Readings10min
Module 1 Lecture Slides10min
Module 1 Required Readings10min
Resources for Working with and Managing a Virtual Team10min
Slides for Lecture 1.410min
1 exercício prático
Review10min
2
Seção
Communicating With Your Manager
4 vídeos (Total de 27 min), 2 leituras, 1 teste
4 videos
2.2 Interview with Starbucks HQ Manager6min
2.3 Delivering Bad News4min
2.4 Communicating Change Effectively10min
2 leituras
Module 2 Lecture Slides10min
Module 2 Required Readings10min
1 exercício prático
Review10min
3
Seção
Communicating With Executives
3 vídeos (Total de 26 min), 2 leituras, 1 teste
3 videos
3.2 Deciphering the Communication Styles of Managers12min
3.3 Persuading Executive Managers8min
2 leituras
Module 3 Required Readings10min
Module 3 Lecture Slides10min
1 exercício prático
Review10min
4
Seção
Communicating With Your Direct Reports
3 vídeos (Total de 24 min), 4 leituras, 1 teste
3 videos
4.2 Giving Feedback to Your Employees11min
4.3 Book Chat: "Listen Up"7min
4 leituras
Module 4 Lecture Slides10min
Module 4 Required Readings10min
Course Wrap-Up10min
End of Course Survey10min
1 exercício prático
Review10min
4.1
25%
83%
Melhores avaliações
por NA•Apr 12th 2016
This course is really helpful. I would recommend it to my friend to learn how they can improve their communication skills at workplace and can be a good employee and a great manager.
por MM•Feb 1st 2016
The content of the course was good. Lectures were effective. I specially liked the last statement after every lecture "where ever you may be have a great time"
Instrutores
Patricia Bravo, MBA, SPHR
Instructor, University of California, Irvine ExtensionSobre University of California, Irvine
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
Sobre o Programa de cursos integrados Career Success
This series of courses will help you build, develop and hone the essential skills needed to improve your employability and advancement in today’s dynamic workforce. The courses in this Specialization may be taken in any order. Each course can also be taken independently. The Specialization concludes with a Capstone project that will give you the opportunity to integrate and apply the skills you have gained throughout the courses to your individual and organizational needs.
Perguntas Frequentes – FAQ
When will I have access to the lectures and assignments?
Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
What is the refund policy?
Is financial aid available?
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