Communication in the 21st Century Workplace

4.1
739 ratings
142 reviews

Course 4 of 10 in the Career Success Specialization

In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.). Upon completing this course, you will be able to: 1. Define communication and its role in the workplace 2. Describe benefits of effective communication in the workplace 3. Identify and explain most common audiences and techniques for communicating with each audience 4. Identify and solve common obstacles to effective communication 5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager 6. Discuss the best approaches and communication techniques for delivering bad news to your manager 7. Describe ways to make positive connections with your staff. 8. Discuss techniques for deciphering the communication styles of executive managers 9. Discuss techniques for identifying the characteristics and drivers of executive managers 10. Discuss techniques for persuading executive management 11. Identify best practices for working successfully with virtual/remote teams 12. Apply proven techniques for effective conference calls and webinars
Globe

curso 100% online

Comece imediatamente e aprenda em seu próprio cronograma.
Clock

Aprox. 5 horas restantes

Sugerido: 4-8 hours of videos, readings, and quizzes
Comment Dots

English

Legendas: English, Vietnamese, Arabic

O que você vai aprender

  • Check
    Apply proven techniques for effective conference calls and webinars
  • Check
    Decipher the communications styles of executive managers
  • Check
    Identify and solve common obstacles to effective communication
  • Check
    Understand the benefits of effective communication in the workplace
Globe

curso 100% online

Comece imediatamente e aprenda em seu próprio cronograma.
Clock

Aprox. 5 horas restantes

Sugerido: 4-8 hours of videos, readings, and quizzes
Comment Dots

English

Legendas: English, Vietnamese, Arabic

Syllabus - What you will learn from this course

1

Section
Clock
2 hours to complete

Communicating With Peers

...
Reading
5 videos (Total 32 min), 8 readings, 1 quiz
Video5 videos
1.1 Communicating With Peers Part 14m
1.2 Communicating With Peers Part 27m
1.3 Book Chat: Working Effectively with Virtual Teams9m
1.4 Tips for Effective Virtual Meetings8m
Reading8 readings
About this Course10m
Please Take this Survey10m
Lecture Slides10m
Required Readings10m
Module 1 Lecture Slides10m
Module 1 Required Readings10m
Resources for Working with and Managing a Virtual Team10m
Slides for Lecture 1.410m
Quiz1 practice exercises
Review10m

2

Section
Clock
1 hour to complete

Communicating With Your Manager

...
Reading
4 videos (Total 27 min), 2 readings, 1 quiz
Video4 videos
2.2 Interview with Starbucks HQ Manager6m
2.3 Delivering Bad News4m
2.4 Communicating Change Effectively10m
Reading2 readings
Module 2 Lecture Slides10m
Module 2 Required Readings10m
Quiz1 practice exercises
Review10m

3

Section
Clock
1 hour to complete

Communicating With Executives

...
Reading
3 videos (Total 26 min), 2 readings, 1 quiz
Video3 videos
3.2 Deciphering the Communication Styles of Managers12m
3.3 Persuading Executive Managers8m
Reading2 readings
Module 3 Required Readings10m
Module 3 Lecture Slides10m
Quiz1 practice exercises
Review10m

4

Section
Clock
1 hour to complete

Communicating With Your Direct Reports

...
Reading
3 videos (Total 24 min), 4 readings, 1 quiz
Video3 videos
4.2 Giving Feedback to Your Employees11m
4.3 Book Chat: "Listen Up"7m
Reading4 readings
Module 4 Lecture Slides10m
Module 4 Required Readings10m
Course Wrap-Up10m
End of Course Survey10m
Quiz1 practice exercises
Review10m
4.1
Direction Signs

25%

started a new career after completing these courses
Briefcase

83%

got a tangible career benefit from this course

Top Reviews

By MMMar 31st 2017

Communication in the 21st Century Workplace\n\nCongratulations on the platform\n\nCongratulations on the administrative order of the course\n\nCongratulations on the Success of the Course

By NAApr 12th 2016

This course is really helpful. I would recommend it to my friend to learn how they can improve their communication skills at workplace and can be a good employee and a great manager.

Instructor

Avatar

Patricia Bravo, MBA, SPHR

Instructor, University of California, Irvine Extension

About University of California, Irvine

Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways....

Frequently Asked Questions

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