Informações sobre o curso: In this course, the context is hosting an event and finding an appropriate venue for it. You will learn language and strategies for successful negotiations culminating in a written announcement for an event. Course Learning Objectives • Negotiate strategically in formal and informal settings • Identify and resolve customer issues after a negotiation has taken place • Evaluate and compare services and features of two venues • Plan a business event using negotiation skills • Write an announcement for a business event after selecting a venue
Desenvolvido por: University of Washington
Ministrado por: Richard Moore, Extension Lecturer, International & English Language Programs
UW Educational OutreachMinistrado por: Wendy Asplin, Extension Lecturer, International & English Language Programs
UW Educational Outreach
| Informações básicas | Curso 3 de 5 no Business English Communication Skills Specialization |
| Nível | Intermediário |
| Compromisso | 4 weeks of study, 3-5 hours/week |
| Idioma | Inglês, Legendas: Mongolian |
| Como ser aprovado | Seja aprovado em todas as tarefas para concluir o curso. |
| Classificação do usuário |
Programa
SEMANA 1
Week 1: Exchanging Information
Exchanging information is the first step in negotiating. In this module, we’re going to look at ways to request and give information. We’ll also look at how to make comparisons before making a final decision.
16 videos, 5 leituras, 6 testes para praticar
- Vídeo: Video: Course Overview
- Reading: Read Me
- Vídeo: Video: Leaving a Voicemail
- Vídeo: Video: Content and Vocabulary for Leaving a Voicemail
- Practice Quiz: Vocabulary in a Voicemail
- Reading: Lesson Vocabulary List
- Vídeo: Video: Describing a Service, Part 1
- Vídeo: Video: Interview with Holly Reynolds, Edgewater Hotel
- Practice Quiz: Holly Reynolds, Edgewater Hotel
- Reading: The Edgewater Hotel
- Practice Quiz: The Edgewater Hotel
- Vídeo: Video: Describing a Service, Part 2
- Practice Quiz: Describing a Service
- Vídeo: Video: Comparing Services, Part 1
- Vídeo: Scenario: Comparing Venues
- Vídeo: Video: Comparing Services, Part 2
- Reading: Lesson Vocabulary List
- Vídeo: Video: Making Decisions
- Vídeo: Scenario: Making a Decision 1
- Vídeo: Video: Vocabulary
- Vídeo: Scenario: Making a Decision, 2
- Vídeo: Video: Scenario Summary
- Practice Quiz: Finishing Sentences
- Vídeo: Video: Communicating Decisions
- Practice Quiz: Giving Reasons in Email
- Reading: Lesson Vocabulary List
Nota atribuída: Guidelines for Leaving a Voicemail
Nota atribuída: Record and Review Voicemail Message
Nota atribuída: Language of Comparison
Nota atribuída: Email on Choice of Venues
SEMANA 2
Week 2: Negotiating
In this week, you will receive an overview of negotiations, learn to make a proposal, and also be able to make a concession during negotiations.
16 videos, 5 leituras, 6 testes para praticar
- Vídeo: Video: Interview with Dan Poston, Assistant Dean, UW Foster School Of Business
- Practice Quiz: Interview with Dan Poston
- Vídeo: Video: Negotiation Strategies
- Vídeo: Scenario: Phone Call #1
- Vídeo: Scenario: Phone Call #2
- Vídeo: Video: Successful Negotiation
- Vídeo: Video: Cultural Differences in Negotiation
- Discussion Prompt: Discussion Forum: Negotiations and Culture
- Practice Quiz: Negotiating Guidelines and Vocabulary
- Vídeo: Video: Summary
- Reading: Lesson Vocabulary List
- Vídeo: Video: Negotiating Language
- Practice Quiz: Making Proposals Vocabulary
- Vídeo: Scenario: Making a Proposal
- Vídeo: Video: Details of a Proposal
- Vídeo: Video: Negotiation Guidelines
- Vídeo: Video: Persuasion
- Reading: The Art of Persuasion
- Practice Quiz: Persuasion
- Discussion Prompt: Discussion Forum: Proposals, Counter Proposals, and Persuasion
- Reading: Link to "The Science of Persuasion"
- Reading: Lesson Vocabulary List
- Vídeo: Video: Guidelines and Language Negotiating by Email
- Practice Quiz: Negotiating by Email
- Vídeo: Video: Being Clear in Negotiations by Email
- Practice Quiz: Email Negotiations Vocabulary
- Reading: Lesson Vocabulary List
- Vídeo: Video: Week 2 Summary
Nota atribuída: Proposals, Counter Offers, and Concessions
Nota atribuída: Writing Emails in a Negotiation
SEMANA 3
Week 3: Handling Problems
When plans are in place, there is always a chance of things going wrong. In this module, you will learn about the techniques to handle problems as they arise.
10 videos, 4 leituras, 6 testes para praticar
- Vídeo: Describing Problems
- Practice Quiz: Guidelines for Describing Problems
- Vídeo: Video: Language and Guidelines for Describing a Problem
- Practice Quiz: Language for Describing Problems
- Reading: Lesson Vocabulary List
- Vídeo: Video: Introduction to Dealing with Problems
- Vídeo: Video: Guidelines and Language for Identifying and Initial Response to Problem
- Vídeo: Interview with Holly Reynolds about Customer Service
- Reading: Lesson Vocabulary List
- Vídeo: Video: Responding to a Customer Problem Example
- Vídeo: Video: Language for Resolving Problems
- Practice Quiz: How to Resolve Problems
- Practice Quiz: Resolving a Problem
- Reading: Lesson Vocabulary List
- Vídeo: Video: Following Up on a Problem, Part 1
- Practice Quiz: Follow Up or Final Email?
- Vídeo: Video: Following Up On A Problem, Part 2
- Practice Quiz: Following Up On Problems
- Reading: Lesson Vocabulary List
Nota atribuída: Voicemail Describing a Problem
Nota atribuída: Dealing With Problems
Nota atribuída: Resolving Problems: A Conversation
Nota atribuída: Recording a Voicemail Following up on a Problem
SEMANA 4
Week 4: Planning and Announcing Events
Planning events can be a lot of work, but has a huge pay off. You will learn about organizing and announcing events before implementing your plans.
11 videos, 4 leituras, 4 testes para praticar
- Practice Quiz: MOHAI Museum History
- Vídeo: Interview with MOHAI
- Practice Quiz: Interview with Christine Kolodoge, MOHAI
- Vídeo: Video: Organizing An Event, Part 1
- Vídeo: Scenario: Planning Meetings
- Vídeo: Video: Organizing An Event, Part 2
- Vídeo: Video: Making A To-Do List
- Reading: Lesson Vocabulary List
- Vídeo: Introduction To Announcements
- Vídeo: Video: Writing a Formal Event Announcement
- Vídeo: Video: Writing an Event Announcement
- Reading: Lesson Vocabulary List
- Vídeo: Video: Introduction To Writing Announcements
- Reading: Washington State Tourism Network
- Practice Quiz: Washington State Tourism Network
- Vídeo: Video: The Language of Conferences
- Practice Quiz: Conferences
- Reading: Lesson Vocabulary List
Nota atribuída: Planning Events
Nota atribuída: To-do List
Nota atribuída: Lists In Announcements
Nota atribuída: Writing A Conference Announcement
Perguntas frequentes
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University of Washington
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Custo
| Comprar curso | |
|---|---|
| Acesso aos materiais do curso | Disponível |
| Acesso a materiais valendo nota | Disponível |
| Receba uma nota final | Disponível |
| Obtenha um Certificado de Curso compartilhável | Disponível |
Classificações e avaliações
A highly informative, applicable& easy to follow course by absolutely knowledgeable professors. The thorough, well-organized& engaging course content reflects the the professionalism & the extensive knowledge of the professors in this field. Really looking forward to enrolling in other courses by the same professors & University of Washington . Thank you so much for giving me the opportunity to learn from you.
I loved it !
Very interesting course.
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Amazing course!