Informações sobre o curso

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Resultados de carreira do aprendiz

40%

comecei uma nova carreira após concluir estes cursos

50%

consegui um benefício significativo de carreira com este curso

57%

recebi um aumento ou promoção
Certificados compartilháveis
Tenha o certificado após a conclusão
100% on-line
Comece imediatamente e aprenda em seu próprio cronograma.
Prazos flexíveis
Redefinir os prazos de acordo com sua programação.
Nível intermediário
Aprox. 31 horas para completar
Inglês
Legendas: Inglês, Mongolian, Árabe

Habilidades que você terá

Business CommunicationNegotiationPlanningLanguage

Resultados de carreira do aprendiz

40%

comecei uma nova carreira após concluir estes cursos

50%

consegui um benefício significativo de carreira com este curso

57%

recebi um aumento ou promoção
Certificados compartilháveis
Tenha o certificado após a conclusão
100% on-line
Comece imediatamente e aprenda em seu próprio cronograma.
Prazos flexíveis
Redefinir os prazos de acordo com sua programação.
Nível intermediário
Aprox. 31 horas para completar
Inglês
Legendas: Inglês, Mongolian, Árabe

oferecido por

Logotipo de Universidade de Washington

Universidade de Washington

Programa - O que você aprenderá com este curso

Classificação do conteúdoThumbs Up97%(3,940 classificações)Info
Semana
1

Semana 1

8 horas para concluir

Week 1: Exchanging Information

8 horas para concluir
16 vídeos (Total 71 mín.), 5 leituras, 10 testes
16 videos
Video: Course Overview3min
Video: Leaving a Voicemail9min
Video: Content and Vocabulary for Leaving a Voicemail5min
Video: Describing a Service, Part 13min
Video: Interview with Holly Reynolds, Edgewater Hotel6min
Video: Describing a Service, Part 27min
Video: Comparing Services, Part 16min
Scenario: Comparing Venues1min
Video: Comparing Services, Part 26min
Video: Making Decisions1min
Scenario: Making a Decision 11min
Video: Vocabulary4min
Scenario: Making a Decision, 22min
Video: Scenario Summary38s
Video: Communicating Decisions10min
5 leituras
Read Me10min
Lesson Vocabulary List10min
The Edgewater Hotel10min
Lesson Vocabulary List10min
Lesson Vocabulary List10min
8 exercícios práticos
Guidelines for Leaving a Voicemail20min
Vocabulary in a Voicemail20min
Holly Reynolds, Edgewater Hotel10min
The Edgewater Hotel10min
Describing a Service22min
Language of Comparison20min
Finishing Sentences28min
Giving Reasons in Email10min
Semana
2

Semana 2

6 horas para concluir

Week 2: Negotiating

6 horas para concluir
16 vídeos (Total 78 mín.), 5 leituras, 8 testes
16 videos
Video: Interview with Dan Poston, Assistant Dean, UW Foster School Of Business5min
Video: Negotiation Strategies5min
Scenario: Phone Call #143s
Scenario: Phone Call #253s
Video: Successful Negotiation1min
Video: Cultural Differences in Negotiation3min
Video: Summary1min
Video: Negotiating Language4min
Scenario: Making a Proposal3min
Video: Details of a Proposal11min
Video: Negotiation Guidelines5min
Video: Persuasion3min
Video: Guidelines and Language Negotiating by Email11min
Video: Being Clear in Negotiations by Email13min
Video: Week 2 Summary53s
5 leituras
Lesson Vocabulary List10min
The Art of Persuasion10min
Link to "The Science of Persuasion"10min
Lesson Vocabulary List10min
Lesson Vocabulary List10min
7 exercícios práticos
Interview with Dan Poston12min
Negotiating Guidelines and Vocabulary20min
Making Proposals Vocabulary16min
Proposals, Counter Offers, and Concessions30min
Persuasion10min
Negotiating by Email16min
Email Negotiations Vocabulary20min
Semana
3

Semana 3

9 horas para concluir

Week 3: Handling Problems

9 horas para concluir
10 vídeos (Total 73 mín.), 4 leituras, 10 testes
10 videos
Describing Problems7min
Video: Language and Guidelines for Describing a Problem6min
Video: Introduction to Dealing with Problems11min
Video: Guidelines and Language for Identifying and Initial Response to Problem4min
Interview with Holly Reynolds about Customer Service4min
Video: Responding to a Customer Problem Example5min
Video: Language for Resolving Problems7min
Video: Following Up on a Problem, Part 112min
Video: Following Up On A Problem, Part 211min
4 leituras
Lesson Vocabulary List10min
Lesson Vocabulary List10min
Lesson Vocabulary List10min
Lesson Vocabulary List10min
8 exercícios práticos
Guidelines for Describing Problems16min
Language for Describing Problems20min
Dealing With Problems32min
How to Resolve Problems20min
Resolving a Problem24min
Resolving Problems: A Conversation22min
Follow Up or Final Email?16min
Following Up On Problems16min
Semana
4

Semana 4

8 horas para concluir

Week 4: Planning and Announcing Events

8 horas para concluir
11 vídeos (Total 60 mín.), 4 leituras, 8 testes
11 videos
Interview with MOHAI11min
Video: Organizing An Event, Part 13min
Scenario: Planning Meetings2min
Video: Organizing An Event, Part 26min
Video: Making A To-Do List2min
Introduction To Announcements9min
Video: Writing a Formal Event Announcement6min
Video: Writing an Event Announcement3min
Video: Introduction To Writing Announcements1min
Video: The Language of Conferences9min
4 leituras
Lesson Vocabulary List10min
Lesson Vocabulary List10min
Washington State Tourism Network10min
Lesson Vocabulary List10min
6 exercícios práticos
MOHAI Museum History10min
Interview with Christine Kolodoge, MOHAI10min
Planning Events30min
Lists In Announcements20min
Washington State Tourism Network18min
Conferences30min

Avaliações

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Sobre Programa de cursos integrados Habilidades de comunicação em inglês comercial

This Specialization is designed to teach you to communicate effectively in English in professional contexts. You will expand your English vocabulary, improve your ability to write and speak in English in both social and professional interactions, and learn terminology and skills that you can apply to business negotiations, telephone conversations, written reports and emails, and professional presentations....
Habilidades de comunicação em inglês comercial

Perguntas Frequentes – FAQ

  • Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:

    • The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.

    • The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

  • If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.

  • Yes, Coursera provides financial aid to learners who cannot afford the fee. Apply for it by clicking on the Financial Aid link beneath the "Enroll" button on the left. You'll be prompted to complete an application and will be notified if you are approved. You'll need to complete this step for each course in the Specialization, including the Capstone Project. Learn more.

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