About this course: In this course, the context is hosting an event and finding an appropriate venue for it. You will learn language and strategies for successful negotiations culminating in a written announcement for an event. Course Learning Objectives • Negotiate strategically in formal and informal settings • Identify and resolve customer issues after a negotiation has taken place • Evaluate and compare services and features of two venues • Plan a business event using negotiation skills • Write an announcement for a business event after selecting a venue

Created by: University of Washington

Taught by: Richard Moore, Extension Lecturer, International & English Language Programs
UW Educational Outreach
Taught by: Daphne Mackey, Extension Lecturer, International & English Language Programs
UW Educational Outreach
Taught by: Wendy Asplin, Extension Lecturer, International & English Language Programs
UW Educational Outreach

Basic Info	Course 3 of 5 in the Business English Communication Skills Specialization.
Level	Intermediate
Commitment	4 weeks of study, 3-5 hours/week
Language	English, Subtitles: Mongolian
How To Pass	Pass all graded assignments to complete the course.
User Ratings	4.7 stars Average User Rating 4.7See what learners said

Syllabus

WEEK 1

Week 1: Exchanging Information

Exchanging information is the first step in negotiating. In this module, we’re going to look at ways to request and give information. We’ll also look at how to make comparisons before making a final decision.

16 videos, 5 readings, 6 readings

Graded: Guidelines for Leaving a Voicemail

Graded: Record and Review Voicemail Message

Graded: Language of Comparison

Graded: Email on Choice of Venues

WEEK 2

Week 2: Negotiating

In this week, you will receive an overview of negotiations, learn to make a proposal, and also be able to make a concession during negotiations.

16 videos, 5 readings, 6 readings

Graded: Proposals, Counter Offers, and Concessions

Graded: Writing Emails in a Negotiation

WEEK 3

Week 3: Handling Problems

When plans are in place, there is always a chance of things going wrong. In this module, you will learn about the techniques to handle problems as they arise.

10 videos, 4 readings, 6 readings

Graded: Voicemail Describing a Problem

Graded: Dealing With Problems

Graded: Resolving Problems: A Conversation

Graded: Recording a Voicemail Following up on a Problem

WEEK 4

Week 4: Planning and Announcing Events

Planning events can be a lot of work, but has a huge pay off. You will learn about organizing and announcing events before implementing your plans.

11 videos, 4 readings, 4 readings

Graded: Planning Events

Graded: To-do List

Graded: Lists In Announcements

Graded: Writing A Conference Announcement

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Coursework

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University of Washington

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