In this course, the context is hosting an event and finding an appropriate venue for it. You will learn language and strategies for successful negotiations culminating in a written announcement for an event.
Course Learning Objectives
• Negotiate strategically in formal and informal settings
• Identify and resolve customer issues after a negotiation has taken place
• Evaluate and compare services and features of two venues
• Plan a business event using negotiation skills
• Write an announcement for a business event after selecting a venue
Este curso faz parte do Programa de cursos integrados Business English Communication Skills
Business English: Planning & Negotiating
oferecido por
Informações sobre o curso
4.7
180 classificações
Habilidades que você terá
Business CommunicationNegotiationPlanningLanguage
Programa - O que você aprenderá com este curso
Semana
1Week 1: Exchanging Information
Exchanging information is the first step in negotiating. In this module, we’re going to look at ways to request and give information. We’ll also look at how to make comparisons before making a final decision.
16 vídeos (total de (Total 71 mín.) min), 5 leituras, 10 testes
16 videos
Video: Course Overview3min
Video: Leaving a Voicemail9min
Video: Content and Vocabulary for Leaving a Voicemail5min
Video: Describing a Service, Part 13min
Video: Interview with Holly Reynolds, Edgewater Hotel6min
Video: Describing a Service, Part 27min
Video: Comparing Services, Part 16min
Scenario: Comparing Venues1min
Video: Comparing Services, Part 26min
Video: Making Decisions1min
Scenario: Making a Decision 11min
Video: Vocabulary4min
Scenario: Making a Decision, 22min
Video: Scenario Summary38s
Video: Communicating Decisions10min
5 leituras
Read Me10min
Lesson Vocabulary List10min
The Edgewater Hotel10min
Lesson Vocabulary List10min
Lesson Vocabulary List10min
8 exercícios práticos
Guidelines for Leaving a Voicemail20min
Vocabulary in a Voicemail20min
Holly Reynolds, Edgewater Hotel10min
The Edgewater Hotel10min
Describing a Service22min
Language of Comparison20min
Finishing Sentences28min
Giving Reasons in Email10min
Semana
2Week 2: Negotiating
In this week, you will receive an overview of negotiations, learn to make a proposal, and also be able to make a concession during negotiations.
16 vídeos (total de (Total 78 mín.) min), 5 leituras, 8 testes
16 videos
Video: Interview with Dan Poston, Assistant Dean, UW Foster School Of Business5min
Video: Negotiation Strategies5min
Scenario: Phone Call #143s
Scenario: Phone Call #253s
Video: Successful Negotiation1min
Video: Cultural Differences in Negotiation3min
Video: Summary1min
Video: Negotiating Language4min
Scenario: Making a Proposal3min
Video: Details of a Proposal11min
Video: Negotiation Guidelines5min
Video: Persuasion3min
Video: Guidelines and Language Negotiating by Email11min
Video: Being Clear in Negotiations by Email13min
Video: Week 2 Summary53s
5 leituras
Lesson Vocabulary List10min
The Art of Persuasion10min
Link to "The Science of Persuasion"10min
Lesson Vocabulary List10min
Lesson Vocabulary List10min
7 exercícios práticos
Interview with Dan Poston12min
Negotiating Guidelines and Vocabulary20min
Making Proposals Vocabulary16min
Proposals, Counter Offers, and Concessions30min
Persuasion10min
Negotiating by Email16min
Email Negotiations Vocabulary20min
Semana
3Week 3: Handling Problems
When plans are in place, there is always a chance of things going wrong. In this module, you will learn about the techniques to handle problems as they arise.
10 vídeos (total de (Total 73 mín.) min), 4 leituras, 10 testes
10 videos
Describing Problems7min
Video: Language and Guidelines for Describing a Problem6min
Video: Introduction to Dealing with Problems11min
Video: Guidelines and Language for Identifying and Initial Response to Problem4min
Interview with Holly Reynolds about Customer Service4min
Video: Responding to a Customer Problem Example5min
Video: Language for Resolving Problems7min
Video: Following Up on a Problem, Part 112min
Video: Following Up On A Problem, Part 211min
4 leituras
Lesson Vocabulary List10min
Lesson Vocabulary List10min
Lesson Vocabulary List10min
Lesson Vocabulary List10min
8 exercícios práticos
Guidelines for Describing Problems16min
Language for Describing Problems20min
Dealing With Problems32min
How to Resolve Problems20min
Resolving a Problem24min
Resolving Problems: A Conversation22min
Follow Up or Final Email?16min
Following Up On Problems16min
Semana
4Week 4: Planning and Announcing Events
Planning events can be a lot of work, but has a huge pay off. You will learn about organizing and announcing events before implementing your plans.
11 vídeos (total de (Total 60 mín.) min), 4 leituras, 8 testes
11 videos
Interview with MOHAI11min
Video: Organizing An Event, Part 13min
Scenario: Planning Meetings2min
Video: Organizing An Event, Part 26min
Video: Making A To-Do List2min
Introduction To Announcements9min
Video: Writing a Formal Event Announcement6min
Video: Writing an Event Announcement3min
Video: Introduction To Writing Announcements1min
Video: The Language of Conferences9min
4 leituras
Lesson Vocabulary List10min
Lesson Vocabulary List10min
Washington State Tourism Network10min
Lesson Vocabulary List10min
6 exercícios práticos
MOHAI Museum History10min
Interview with Christine Kolodoge, MOHAI10min
Planning Events30min
Lists In Announcements20min
Washington State Tourism Network18min
Conferences30min
40%
comecei uma nova carreira após concluir estes cursos
40%
consegui um benefício significativo de carreira com este curso
50%
recebi um aumento ou promoção
Melhores avaliações
por BA•Nov 9th 2017
I learnt much in that course .. here is my linkedIn profile https://www.linkedin.com/in/basemyanni/
por SS•Jan 3rd 2017
if you write on the Blackboard the name of course I fill difficult always to find it.
Instrutores
Richard Moore
Extension Lecturer, International & English Language ProgramsUW Educational Outreach
Wendy Asplin
Extension Lecturer, International & English Language ProgramsUW Educational Outreach
Sobre University of Washington
Founded in 1861, the University of Washington is one of the oldest state-supported institutions of higher education on the West Coast and is one of the preeminent research universities in the world.
Sobre o Programa de cursos integrados Business English Communication Skills
This Specialization is designed to teach you to communicate effectively in English in professional contexts. You will expand your English vocabulary, improve your ability to write and speak in English in both social and professional interactions, and learn terminology and skills that you can apply to business negotiations, telephone conversations, written reports and emails, and professional presentations.
Perguntas Frequentes – FAQ
Quando terei acesso às palestras e às tarefas?
Ao se inscrever para um Certificado, você terá acesso a todos os vídeos, testes e tarefas de programação (se aplicável). Tarefas avaliadas pelos colegas apenas podem ser enviadas e avaliadas após o início da sessão. Caso escolha explorar o curso sem adquiri-lo, talvez você não consiga acessar certas tarefas.
O que recebo ao me inscrever nesta Especialização?
Quando você se inscreve no curso, tem acesso a todos os cursos na Especialização e pode obter um certificado quando concluir o trabalho. Seu Certificado eletrônico será adicionado à sua página de Participações e você poderá imprimi-lo ou adicioná-lo ao seu perfil no LinkedIn. Se quiser apenas ler e assistir o conteúdo do curso, você poderá frequentá-lo como ouvinte sem custo.
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