With the digitization of information, most expertise is now available online with search engines such as Google. Therefore, experts for hire for certified occupations such as law, medicine, and accounting are likely to be automated and commodified. As a result, one has to transition from an expert for hire to a trusted advisor. This course, taught by Professor Jagdish Sheth, 2020 Padma Bhushan Award winner for Literature and Education, is based on interviews with more than 30 CEOs and chairmans of very large enterprises with the goal of identifying attributes of a trusted advisor. We highlight 7 specific attributes of great advisors including integrity, empathy, selfless independence, and big picture thinking. The best trusted advisors are those who have experienced adversity in their own lives.
Este curso faz parte do Programa de cursos integrados Customer Centricity with Professor Jagdish Sheth
oferecido por


Informações sobre o curso
Prazos flexíveis
Redefinir os prazos de acordo com sua programação.
Certificados compartilháveis
Tenha o certificado após a conclusão
100% on-line
Comece imediatamente e aprenda em seu próprio cronograma.
Nível iniciante
At least three to five years of work experience and graduate degrees in business and psychology is recommended.
Aprox. 7 horas para completar
Inglês
Sua empresa se beneficiaria do treinamento dos funcionários em habilidades sob demanda?
Experimente o Coursera for BusinessHabilidades que você terá
- 4. Understand the importance of selfless independence
- 3. Learn why not all experts are capable of becoming trusted advisors
- 2. Understand how a professional relationship is enhanced by a personal client relationship
- 1. Understand how to be a deep generalist
- 5. Understand why listening rather than telling is ultimately what matters for becoming a trusted advisor.
Prazos flexíveis
Redefinir os prazos de acordo com sua programação.
Certificados compartilháveis
Tenha o certificado após a conclusão
100% on-line
Comece imediatamente e aprenda em seu próprio cronograma.
Nível iniciante
At least three to five years of work experience and graduate degrees in business and psychology is recommended.
Aprox. 7 horas para completar
Inglês
Sua empresa se beneficiaria do treinamento dos funcionários em habilidades sob demanda?
Experimente o Coursera for Businessoferecido por
Programa - O que você aprenderá com este curso
3 horas para concluir
How to Become a Trusted Advisor
3 horas para concluir
20 vídeos (Total 63 mín.), 4 leituras, 2 testes
4 horas para concluir
How Companies Gain Competitive Advantage Through Customer Loyalty
4 horas para concluir
18 vídeos (Total 69 mín.), 1 leitura, 3 testes
Sobre Programa de cursos integrados Customer Centricity with Professor Jagdish Sheth

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