- CRM
- Sales Operations
- Salesforce Lightning
- Sales
- Salesforce
- Salesforce Sales Cloud
- Lead Management
- Opportunity Management
- Reports and Dashboards
- Customer Success
Certificado Profissional Operações de vendas da Salesforce
Launch Your Career in Salesforce. Learn the foundational skills in Salesforce needed to start a new career.
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O que você vai aprender
Build reports, charts and dashboards in Salesforce to communicate relevant information about sales performance to stakeholders and executives.
Use Salesforce Sales Cloud Lightning to manage accounts, opportunities, products, quotes, and contracts.
Explain how CRM works in the context of sales, marketing, and customer service in modern businesses.
Articulate use cases for how Salesforce can provide value to sales teams.
Habilidades que você terá
Sobre este Certificado profissional
Projeto de Aprendizagem Aplicada
Learners will work hands-on in Salesforce to solve real world business problems for a fictional social media company. Throughout the certificate, learners will build a portfolio highlighting use cases where they leverage tools in the Salesforce Sales Cloud and Service Cloud to make the work of a sales team more efficient and effective during the sales process. Adopting the role of a sales operations specialist, learners will demonstrate how to optimize the work of marketing associates, sales development representatives, account executives, and sales managers.
This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful.
This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful.
O que é um Certificado Profissional?
Adquira o conhecimento para garantir uma vaga
Não importa se quer começar uma nova carreira ou aperfeiçoar a atual: os Certificados Profissionais do Coursera ajudam você a ficar pronto para conseguir uma vaga. Aprenda no seu ritmo, quando e onde for melhor para você. Matricule-se já e descubra um novo plano de carreira com o teste grátis de 7 dias. Você pode parar o aprendizado por um tempo ou cancelar a inscrição quando quiser.
Projetos práticos
Use o conhecimento adquirido com projetos práticos e crie um portfólio que mostre que é o candidato ideal a possíveis empregadores. Você precisará concluir o(s) projeto(s) para receber o Certificado.
Obtenha uma credencial na carreira
Depois de concluir todos os cursos no programa, você receberá o certificado para compartilhar com sua rede profissional, bem como terá acesso a recursos de apoio à carreira para ajudá-lo a começar com o pé direito. Muitos Certificados Profissionais contam com parceiros de contratação que reconhecem as qualificações do Certificado Profissional, enquanto outros ajudam a preparar você para um exame de certificação. É possível obter mais informações sobre o que pode ser feito com um Certificado Profissional nas páginas específicas.

Este Certificado profissional contém 4 cursos
Sales and CRM Overview
This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position.
Lead Management in Salesforce
The second course in the Salesforce Sales Operations Professional Certificate, Lead Management in Salesforce, is for anyone who is curious about entry level sales roles that require foundational skills in Salesforce, the sales operations specialist role specifically, and how to use tools in Salesforce to manage leads in a real world business setting.
Opportunity Management in Salesforce
The third course in the Salesforce Sales Operations Professional Certificate, Opportunity Management in Salesforce, is for anyone who is curious about entry level sales roles that require foundational skills in Salesforce, the sales operations specialist role specifically, and how to use tools in Salesforce to manage opportunities and close sales deals in a real world business setting.
Reports, Dashboards, and Customer Success in Salesforce
The fourth course in the Salesforce Sales Operations Professional Certificate — Reports, Dashboards, and Customer Success in Salesforce — is for anyone who is curious about entry level sales roles that require foundational skills in Salesforce, the sales operations specialist role specifically, how to use tools in Salesforce to improve customer service at a business, how to leverage data in Salesforce to improve the overall performance of a sales team, and the path to becoming a Salesforce administrator.
oferecido por

Salesforce
Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, internet of things, artificial intelligence, voice and blockchain—to create a 360-degree view of their customers.

Pathstream
Pathstream partners with leading technology companies to build branded digital skills career programs delivered through college and university partnerships. Our programs are for anyone who wants to learn the digital skills needed to succeed in the modern economy.
Perguntas Frequentes – FAQ
Qual é a política de reembolso?
Posso me inscrever em um único curso?
Este curso é realmente 100% on-line? Eu preciso assistir alguma aula pessoalmente?
Quanto tempo é necessário para concluir a Especialização?
What background knowledge is necessary?
Do I need to take the courses in a specific order?
Vou ganhar créditos universitários por concluir a Especialização?
What will I be able to do upon completing the Specialization?
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