This course teaches the theory of Service Level Objectives (SLOs), a principled way of describing and measuring the desired reliability of a service. Upon completion, learners should be able to apply these principles to develop the first SLOs for services they are familiar with in their own organizations.
Learners will also learn how to use Service Level Indicators (SLIs) to quantify reliability and Error Budgets to drive business decisions around engineering for greater reliability. The learner will understand the components of a meaningful SLI and walk through the process of developing SLIs and SLOs for an example service.
Site Reliability Engineering: Measuring and Managing Reliability
oferecido por
Google Cloud
Informações sobre o curso
O que você vai aprender
How to make systems reliable
Understanding SLIs, SLOs and SLAs
Quantifying risks to and consequences of SLOs
Programa - O que você aprenderá com este curso
Semana
1Introduction to SRE
This module is intended to bring you up to speed on the concepts underpinning SRE, CRE, and SLOs. If you're already familiar with these concepts, you may still find new information and perspectives in this module, but it is not necessary to complete it.
9 vídeos (total de (Total 15 mín.) min), 1 teste
9 videos
Course structure2min
Introduction15s
Intro10s
CRE's Three Reliability Principles3min
Reliability in the Cloud3min
How SLOs help your business make decisions1min
How SLOs help you build features faster1min
How SLOs help you balance operational and project work1min
Making SLOs work for your organization59s
1 exercício prático
DevOps/SRE1min
Targeting Reliability
In this module we’re going to talk about how you measure the desired reliability of a service. We will address what to consider when setting SLOs for your application within your organization. We'll look at the three principles we use to measure the desired reliability of a service: figuring out what you want to promise and to whom, figuring out the metrics you care about that make your service reliability “good", and finally, deciding how much reliability is good enough.
7 vídeos (total de (Total 14 mín.) min), 4 testes
7 videos
Introduction51s
SLOs vs SLAs2min
The happiness test2min
How do we measure reliability?3min
Edge cases2min
100% is the wrong target1min
Iterating1min
4 exercícios práticos
A working service5min
SLOs and SLAs7min
Reliability and iterating1min
Targeting Reliability Assessment7min
Operating for Reliability
In this module, we’ll start by introducing a mechanism for quantifying unreliability using something called an error budget. We'll show how error budgets help you decide when to focus on making a service more reliable. And then we'll learn about some of the engineering and operational improvements that can help you do that.
7 vídeos (total de (Total 19 mín.) min), 3 testes
7 videos
Introduction47s
Error budgets3min
Everything is a trade-off3min
Error budgets: advanced concepts2min
Axes of improvement4min
Operational approach to increasing reliability2min
Module summary50s
3 exercícios práticos
Error budgets5min
Increasing reliability3min
Operating for Reliability Assessment5min
Semana
2Choosing a Good SLI
In this module we will start off by taking a look at some characteristics of monitoring metrics that can make them useful as SLIs and contrast these against other metrics that are less useful. Because the choice of where to measure an SLI is a key variable, we'll cover the five main ways you can measure an SLI and compare their pros and cons.
14 vídeos (total de (Total 41 mín.) min), 3 testes
14 videos
Introduction1min
User happiness in metric form1min
The properties of good SLI metrics4min
Ways of measuring SLIs4min
The SLI menu2min
The SLI equation1min
Request / Response SLIs5min
Data processing SLIs6min
"But my system is really complex!"2min
Managing complexity with aggregation2min
Managing complexity with bucketing3min
Achieveable SLOs1min
Aspirational SLOs1min
Continuous improvement1min
3 exercícios práticos
Measuring happiness1min
Commonly used SLIs2min
Correctness and Coverage2min
Semana
3Developing SLOs and SLIs
In this module, we'll start off with an overview of our four step process for developing SLOs and SLIs for a user journey. We'll introduce the fictional company that created our example mobile game, the infrastructure that we'll be working with, and the simple user journey we'll be applying the four step process to.
7 vídeos (total de (Total 18 mín.) min), 4 testes
7 videos
Introduction51s
The 4 step process1min
Our example game1min
Loading the profile page1min
Refining SLI specifications4min
Looking for observability gaps2min
Failure modes4min
2 exercícios práticos
Postmortem!15min
Setting Achievable SLO targets15min
Semana
4Quantifying Risks to SLOs
In this module we'll be taking a critical look at the availability risks for our example service. We want to answer the question: "are our SLO targets and error budgets realistic?"
4 vídeos (total de (Total 20 mín.) min), 2 testes
4 videos
Introduction1min
Is your error budget realistic?3min
Modeling risks in our spreadsheet5min
Analyzing risk9min
Consequences of SLO Misses
In this module, we'll cover best practices for documenting your SLOs, the rationale behind a formal error budget policy and how best to create one and finally, we'll look at an example error budget policy in order to understand the trade-offs and incentives that play out during negotiations when trying to write an error budget policy.
9 vídeos (total de (Total 21 mín.) min), 3 testes
9 videos
Introduction37s
No surprises2min
A dashboard example1min
Why an error budget policy?2min
Fundamentals of an error budget policy3min
How to draft and error budget policy3min
Example policy thresholds3min
A hypothetical policy scenario3min
Course conclusion and video wrap up47s
3 exercícios práticos
Error budget policies1min
Error budget policy -- considerations2min
Consequences of SLO Misses1min
Sobre Google Cloud
We help millions of organizations empower their employees, serve their customers, and build what’s next for their businesses with innovative technology created in—and for—the cloud. Our products are engineered for security, reliability, and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping customers apply our technologies to create success.
Perguntas Frequentes – FAQ
When will I have access to the lectures and assignments?
Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.
What will I get if I purchase the Certificate?
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
What is the refund policy?
Is financial aid available?
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