Back to Call Center Customer Service
Learner Reviews & Feedback for Call Center Customer Service by CVS Health
30 ratings
About the Course
The Call Center Customer Service course requires a practical skill set of data entry and organization of information/resources. In addition, communicating with only the voice uses a wide range of communication skills. This course will provide you with practical experience in data entry and customer privacy, and the opportunity to evaluate sample interactions between a call center customer service representative and a customer. You will also have the opportunity to respond to sample calls where you can demonstrate great customer service.
-By the end of the course, you will be able to:
-Create positive interactions with customers
-De-escalate conflict with customers
-Create solutions to customer problems
-Describe the different roles in call center customer service
To be successful in this course, it is recommended that you complete the two courses in this program.
Top reviews
Filter by:
1 - 9 of 9 Reviews for Call Center Customer Service
By saleem s
•Feb 17, 2024
An interesting and educating course everyone should try
By Sylvia O
•Apr 7, 2024
Excellent course. Very interesting
By Helen A
•Apr 5, 2024
It was a beautiful experience
By UYAMADU C B
•Mar 10, 2024
Amazing Experience.
By williams s p
•Aug 27, 2023
nice course
By Adejumo J
•Dec 23, 2023
SO helpful
By Katia M O A
•Feb 27, 2024
Excelente
By Deibormi D R
•Aug 10, 2023
It was a practical approach towards a professional career in customer service.
By Rayssa S A
•Oct 10, 2023
I can't get my certificate