Though I have worked on Customer Analytics with my previous work experiences and also on Surveys etc at George Brown College Canada, this module was more than insightful. Lots of learning to learn eh!
This course includes a comprehensive overview of the all the basic models that are used to analyze data concerning customer behavior. The real-life examples made it easier to relate to those theories.
por Farrell F•
I'd give this course 3.5-3.75 stars. Week 3 was the toughest, and I do not think the discussion forums are the best to get the support a learner might need to fully grasp and understand topics.
por Chand D•
The course provides a high level view about the customer analytics - good enough to be aware, however it does lack the detailed information on models. The last part by Prof. Bradlaw is great.
por Jing D•
Some of the courses do not have key point, especially professor Peter. When I got the quiz, I would doubt whether I took the correct one because every question seems to be out of my reading.
por Amit S•
Great theoretical knowledge for beginner.Would recommend this course to gain insights into customer analytics before putting hands into actual customer analytics tools and technologies.
por Tanguy V•
Good, if you want to grasp the span of such discipline. Focus on a few tools and the philosophy of them.
Don't expect though to get formula's explained or any assistance on the forums.
por Pierre V•
Disappointing. It is only a general speech about available technologies in the field of customer analytics rather than an Analytics course. Some interesting concepts though.
por Andrei N•
I've got the information I was interested in. Thanks. In general, the course is quite light. I would have liked to see more details, best practices, probably some practice.
por Niklas W S•
Good overview course but a bit simplistic. However, I miss some practical examples that could be tried and tested out in Excel such as in the Operations Analytics course.
por Sören J•
Good introduction to Customer Analytics and some good background knowledge. However, not a whole lot of practical application or deeper insights into "Analytics Engines".
Very good foundational course on customer analytics. It would be helpful to add data crunching exercise to have practical experience on analytics from actual data .
por Kevin B•
very high level and entry information. useful for overall entry into customer analytics but would like deeper dive into CLV and probabilistic predictive modelling.
por Taylor B•
The course was great but was very high level. I wish there were more examples and also course work to try creating regression charts and predictive analytics.
por Siqi L•
A good overview of marketing analytics. But its too vague and it doesn't demonstrate the how-to conduct analysis on the data to predict the future outcome.
por Kumar A•
Very basic course and assignments were not rigorous. I was expecting an assignment where I would have been expected to calculate CLV or predict an outcome.
por Angel S•
pretty easy materials.
was a bit frustrated because questions on the tests did not seem to come from the material covered for a few of the test questions.
por Stephen F P•
Very high level intro to marketing analytics concepts. All about what you can do with it and little about how to do it. Better course for non-analysts.
por Harsh B•
The course content was insightful but I was expecting to get more hands-on experience and practical applications of the theories taught in the course.
por Pilar B•
The course was very complete, but the information needs updating, some of the data that was shown (mobile phone users, for example) is outdated.
por Qingyang Z•
The sound is bad, and the quiz is confusing, doesn't really match with what the teachers actually talked about, matched maybe with just the PPT
por AMOL P B•
I haven't got much out of probabilistic model. the content provided needs to have better reading materiel for deeper grasping. Thank you.
to my opinion it's too basic, was really nothing new to learn. And i also felt that the course is outdated, it's like from early 2000th...
por Alexandre T•
Would have been great to have real life examples outside a typical convenience store and retail with real life tool in real life cases.
por Jyothi-Raghav J•
Good course for marketing people who are new to customer analytics. More concepts and models would be great for this course objective.
por Riccardo I•
Interesting hints, inspiring professors, lacks formal explanations and exercises, a little too verbose. Longer would have been better.
por Anudeep M•
Its good but not interesting. The speaker's and data does not match a little. But Im looking forward to start operation analytics.