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Voltar para Análises do cliente

Comentários e feedback de alunos de Análises do cliente da instituição Universidade da Pensilvânia

9,559 classificações
2,125 avaliações

Sobre o curso

Data about our browsing and buying patterns are everywhere. From credit card transactions and online shopping carts, to customer loyalty programs and user-generated ratings/reviews, there is a staggering amount of data that can be used to describe our past buying behaviors, predict future ones, and prescribe new ways to influence future purchasing decisions. In this course, four of Wharton’s top marketing professors will provide an overview of key areas of customer analytics: descriptive analytics, predictive analytics, prescriptive analytics, and their application to real-world business practices including Amazon, Google, and Starbucks to name a few. This course provides an overview of the field of analytics so that you can make informed business decisions. It is an introduction to the theory of customer analytics, and is not intended to prepare learners to perform customer analytics. Course Learning Outcomes: After completing the course learners will be able to... Describe the major methods of customer data collection used by companies and understand how this data can inform business decisions Describe the main tools used to predict customer behavior and identify the appropriate uses for each tool Communicate key ideas about customer analytics and how the field informs business decisions Communicate the history of customer analytics and latest best practices at top firms...

Melhores avaliações


Jan 31, 2019

Though I have worked on Customer Analytics with my previous work experiences and also on Surveys etc at George Brown College Canada, this module was more than insightful. Lots of learning to learn eh!


Aug 05, 2020

This course includes a comprehensive overview of the all the basic models that are used to analyze data concerning customer behavior. The real-life examples made it easier to relate to those theories.

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1751 — 1775 de 2,065 Avaliações para o Análises do cliente

por Sandra K

Feb 15, 2018


por Agus D

Mar 23, 2017

very interesting course, insightful

por Abhijit K

Feb 13, 2017

great insight on customer analytics

por yanqing z

Mar 10, 2016

entry level, good to know knowledge

por Svyatoslava

Apr 17, 2020

Interesting and challenging course

por Rishav A

Nov 19, 2019

very informative and knowledgeable

por Kevin Y

Mar 04, 2019

Great Course, I loved the content.

por Gavin O

Aug 05, 2016

Good starter course on the topic.

por liz a

Nov 11, 2018

it was really good and thorough.

por Krishna P B

Aug 12, 2018

Great introductory level course.

por Vaasanthika R

Jul 12, 2020

the course was very insightful.

por Yinghao C

Mar 17, 2020

Easy to understand, good course

por Munavar A

Feb 09, 2017

Practically applicable concepts

por Karthikeyan M

Oct 23, 2015

Lot of Assignments can be added

por Geo P

Aug 24, 2020

more theoretical as i expected

por Bianca C

Aug 04, 2020

Great course to gain knowledge

por Ole-Christian B

Aug 01, 2019

Helpful and with good insight.

por Gazal A

Oct 15, 2015

Wonderful information Thankyou

por Gabriel A M

Jun 02, 2016

great course, new perspective

por Julián Á R

Apr 23, 2020

This course is a 100% theory

por Pradyumna M D

Apr 19, 2020

The course is designed well.

por Théo T

Jan 09, 2017

Intersting yet very basic ;)

por 澍旸 陆

Apr 30, 2020

Useful, but less data skill

por Srestha K

Jun 10, 2016


por Ajay

Dec 15, 2019

Good course for beginners.