Aug 05, 2020
This course includes a comprehensive overview of the all the basic models that are used to analyze data concerning customer behavior. The real-life examples made it easier to relate to those theories.
Jan 31, 2019
Though I have worked on Customer Analytics with my previous work experiences and also on Surveys etc at George Brown College Canada, this module was more than insightful. Lots of learning to learn eh!
por Qiong L•
Dec 20, 2017
Overall, the course was great with lots of examples and applications introduced, but it would be more valuable to me if some terms could be introduced with explanations such as the recency and frequency in the concept of CLV, and how it is calculated using the formula introduced by Eric, etc.
por Abhishek M•
Jun 29, 2020
The course is very comprehensive with the professors explaining all the theories through detailed industry examples. I feel that practical examples, professors personal industry experiences, course structure and research papers (reading material) are complete and make this course interesting
por Jase N T•
Apr 23, 2018
The course was excellent. Many of the discussion points were the concerns of my clients especially in retail and telco. The exams were difficult and you really need to pay attention to the details the lecturer says but it's part of the learning process. Definitely recommending this course.
por Carlos F P•
Oct 24, 2018
Top notch and relevant material. Much needed discussions on the use of modern analytics in sales and marketing. Without the mathematical intricacies of implementing the models, it gives an excellent big picture, the current trends in industry, and examples from real companies. Thank you.
por Sanjiban K•
Dec 05, 2016
I feel I have learnt something different and what I expected out of my first course in Business Analytics. Coming from a technical background of computer science and mathematics, I really got a chance to understand how to effectively use data to make strategic decisions to drive revenue.
por Manish K•
Apr 02, 2018
This course is very well designed for those who want to gain knowledge on customer analytics concepts in short time with good content.
I would like to thank all the faculties of the course for providing good content and explaining it in easier way to grasp the knowledge.
Thank you again.
por Ikechukwu N•
Jan 15, 2020
This is the best course on data analytics to happen to me in recent times. I had been looking for a course that will help kick-start my journey into data and business analytics and I am glad I discovered this course. Thanks to the faculty and team for making learning fun and simple.
por ZHUJUN D•
Sep 19, 2020
This course is excellent and very useful. After this course, you are able to understand customer behaviour and make a suitable marketing strategy to target a specific group. Highly recommend this course to those people who have some background in marketing but not very systematic.
por Phuong T T T•
Jun 15, 2018
I strongly recommend this course. The course content is really practical and up to date. I am especially interested in how customer analytics applicable to today business, and Customer Lifetime Value is absolutely awesome!! The additional reading materials are outstanding as well.
por Deepak K•
Oct 11, 2015
Marketing in its various guises changes on an almost daily basis. Its so refreshing to go through a course that is so current in its content and relevance. The delivery was great and the passion of the the professors was visible in every video. A BIG thank you to all of them.
por Syed A H•
Jun 28, 2020
I am greatly impressed by the analytical techniques taught in this course which are applied by the world's largest companies. Every instructor has developed incredible course content and the way they deliver everything to their students around the globe is truly commendable.
por Stacia S•
Mar 25, 2018
Highly informative! The course delivery (i.e. lectures) was clear and interesting, especially supported with various real-life examples on how companies utilize and monetize analytics. Also, the course has inspired me to be more involved in analytics-related roles in my job.
por Saptarshi D•
May 13, 2018
Dear professors. I thank you all from the bottom of my heart for taking the course. I have umpteen quantity of marketing analytics knowledge already. The quality of the professors at Wharton makes me crave for an admission there! Thank you so much again! Thank you Coursera!
por Himanshu A V•
Jul 24, 2018
Please improve prescriptive analytics section.
It seemed that it is no where related to predictive analysitcs section. Predictive analytics spoke how to predict future. Prescirtive analytics should have mentioned about how to use predictions for converting into actions.
por Sunny G•
Apr 23, 2017
Course was very well structured and taught. Content is top notch and is taught enthusiastically and interactively.
What I could've liked more: More mentor support, more details into actual models used in industry and how to construct them, and test answer explanations.
por Azhaghu R M•
Apr 02, 2020
The videos were bit longer than they were to explain weekly topics. This is an advantage for people who are beginners but it may prove to be a repetition for people who have experience with the topics. Nevertheless, this is an excellent course to understand the ropes.
por Shariq l•
Jul 02, 2020
This course has broadened my knowledge in the area of customer analytics. The Professor's capability to explain fundamental terms really helps to understand the nature of different kinds of customer analytics. I thoroughly and trying to make the most of this course.
por kaitlyn a•
Feb 18, 2019
Learned so much about how we can use customer data to better understand our clientele, on an aggregate level, but also on a very granular level :) This course should be taken by every business professional looking to gain a better understanding on their customer.
por Rangga I P•
Mar 17, 2019
I do love this course, it gives me a broader knowledge about marketing especially in the field of Customer analytics. Knowing the right customer, how to manage them, etc are the biggest challenge for all company in the world. In this course you will learn a lot.
por Philipus Y•
Jun 06, 2018
I really love this course, all of the teachers are doing great at explain and giving real case study. I learn a lot from this course, especially it makes me aware about how the business doing with all data they have. I really recommend to take this full course.
Jan 23, 2018
The course opened my eyes to the field of Customer Analytics. There are so many applications of it in everything that we do in life. The professors are great and cover all types of Analytics required for the company to succeed in today's highly analytical world.
por Eleonora G•
Apr 03, 2017
Great course! I am the general manager of a small manufacture firm, it gave me insight to things I can do to improve in my work. I already did the RFM to my clients, so we can manage are resources to our clients base in the revenue that each of them give us.
por Samriddha P•
Jun 12, 2020
Excellent course content for beginners. The course gives you a peek into the world of analytics with some real-life examples from successful organizations today. Recommended to someone who has just started to explore the realms of analytics. Insightful!
por Prashanth R•
Jun 13, 2018
This course provides a high-level knowledge about Customer Analytics . I would suggest this course for a person who is really interested to learn the basics of Data Analytics and real time applications of Customer Analytics. Worth the time ! Informative !
por Adhistya F•
Nov 21, 2019
The course taught me lots of things that I didn't get in a traditional analytics type in my country right now. Sessions which lectured by Prof. Erick was really amazing on how firms can utilize their customer data to make their business decisions better.