Informações sobre o curso
4.6
510 classificações
140 avaliações
Programa de cursos integrados
100% online

100% online

Comece imediatamente e aprenda em seu próprio cronograma.
Prazos flexíveis

Prazos flexíveis

Redefinir os prazos de acordo com sua programação.
Nível iniciante

Nível iniciante

Horas para completar

Aprox. 10 horas para completar

Sugerido: 4 weeks of study, 2-3 hours per week...
Idiomas disponíveis

Inglês

Legendas: Inglês, Chinês (simplificado)

Habilidades que você terá

goal settingCommunicationNegotiationDeception
Programa de cursos integrados
100% online

100% online

Comece imediatamente e aprenda em seu próprio cronograma.
Prazos flexíveis

Prazos flexíveis

Redefinir os prazos de acordo com sua programação.
Nível iniciante

Nível iniciante

Horas para completar

Aprox. 10 horas para completar

Sugerido: 4 weeks of study, 2-3 hours per week...
Idiomas disponíveis

Inglês

Legendas: Inglês, Chinês (simplificado)

Programa - O que você aprenderá com este curso

Semana
1
Horas para completar
2 horas para concluir

Cooperation, Competition, and Comparisons

In this module, you'll learn when to compete and when to cooperate to achieve success. You’ll explore the three key principles of cooperation and competition: scarcity, sociability and dynamic instability, and learn how to determine which approach to use based on your situation. You'll also discover how to use comparisons to provide motivation, and how to avoid "invidious" comparisons which can lead to discouragement or unethical behavior. By the end of this module, you'll be able to attain a better balance between competitive motivation and cooperative satisfaction to make your interactions more productive and successful....
Reading
8 videos (Total 54 min), 1 leitura, 2 testes
Video8 videos
The Thin Line Between Cooperation and Competition7min
The Three Principles of Cooperation and Competition3min
The Mechanics of Comparisons8min
The Misery of Upward Comparisons11min
Comparisons and Motivation6min
Comparisons and Cheating6min
Comparisons: Finding Your Balance9min
Reading1 leituras
Module 1 Slides10min
Quiz2 exercícios práticos
Module 1 Practice Quiz10min
Module 1 Quiz: Comparisons, Cooperation, and Competition20min
Semana
2
Horas para completar
2 horas para concluir

Trust

In this module, you'll explore how to gain and built trust to develop cooperation, and understand why this critical step can be so challenging. You'll examine the factors that develop a trusting relationship: demonstrating vulnerability, building rapport, and expressing warmth, and learn how to increase trust by uncovering common goals, common enemies, and interdependence. You'll also learn how to communicate with team members, friends, and opponents in a way that encourages trust. By the end of this module, you’ll understand how to build trusting relationships to achieve cooperation and mutual satisfaction....
Reading
7 videos (Total 55 min), 1 leitura, 2 testes
Video7 videos
Building Trust: Vulnerability5min
Building Trust: Rapport, Warmth, & Equality9min
Building Trust: Interdependence, Common Goals, & Common Enemies4min
Building Trust: Communication and Institutions6min
Signaling and Trust7min
Trust, Emotion, and Limited Feedback9min
Reading1 leituras
Module 2 Slides10min
Quiz2 exercícios práticos
Module 2 Practice Quiz10min
Module 2 Quiz: Building Trust and Cooperation26min
Semana
3
Horas para completar
2 horas para concluir

Deception

In this module, you’ll learn what deception is, how to detect it, and what to do once you know it's taken place. You'll examine the most common cues that indicate deception and explore practical steps to take when you discover deception. You'll also be able to evaluate deceptions and transgressions to determine whether they are core or non-core violations. Finally, you'll analyze the components of successful apologies, so you can create your own, if necessary. By the conclusion of this module, you'll be able to better detect deception, and devise an appropriate reaction that will help you achieve your objectives. ...
Reading
9 videos (Total 66 min), 1 leitura, 2 testes
Video9 videos
The Challenge of Lie Detection4min
Cues to Detect Deception9min
Matching the Content and Context9min
Practical Steps8min
Nature of Violations8min
Learning from Bad Apologies7min
The Apology Formula6min
Preparing the Apology5min
Reading1 leituras
Module 3 Slides10min
Quiz2 exercícios práticos
Module 3 Practice Quiz10min
Module 3 Quiz: Deception and Apologies20min
Semana
4
Horas para completar
2 horas para concluir

Effective Communication

This module was designed to teach you both the key principles of effective communication, and how to harness the power of setting goals to improve your performance. You’ll learn how to create memorable and persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. You'll also learn the how to use goal setting for maximum benefit while avoiding the common pitfalls of overly ambitious targets. By the end of this module, you'll be able to communicate effectively using the right medium, and use goal-setting to increase your productivity and boost your performance....
Reading
13 videos (Total 88 min), 1 leitura, 2 testes
Video13 videos
Make Messages Memorable7min
Asking Questions3min
A Deeper Look at Questions10min
Active Listening5min
Nonverbal Communication7min
Communication Media7min
Threats14min
The Benefits of Goals4min
Goal Setting Pitfalls11min
Making the Most of Goal Setting4min
Crossing the Finish Line6min
Course Conclusion1min
Reading1 leituras
Module 4 Slides10min
Quiz2 exercícios práticos
Module 4 Practice Quiz10min
Module 4 Quiz: Effective Communication and Strategies20min
4.6
140 avaliaçõesChevron Right
Benefício de carreira

83%

consegui um benefício significativo de carreira com este curso
Promoção de carreira

10%

recebi um aumento ou promoção

Melhores avaliações

por AJMar 10th 2018

What a great class!! I enjoyed every bit of it! and learned alot about how trust and deception work. The mechanism of Goal setting and ideas about how to have an effective conversation.

por CSApr 7th 2018

As a business development professional, this course helps me to hone in my communication skill, as well as gaining insights to tips that I didn't know about.

Instrutores

Avatar

Maurice Schweitzer

Professor of Operations, Information and Decisions
The Wharton School

Sobre University of Pennsylvania

The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies. ...

Sobre o Programa de cursos integrados Achieving Personal and Professional Success

Based on four of the most popular courses taught at the Wharton School, Achieving Personal and Professional Success is designed to introduce the tools and techniques for defining and achieving success at home and at work. You'll learn how to find your passion and core values, how to apply these values to your own life, how to work well with others, how to communicate effectively, how to set goals, how to use influence to achieve these goals, and even how to say you are sorry. Through exercises, self-diagnostic surveys, quizzes, and many case studies, you'll discover how to define not only what you want, but also the best way to get it. While many business courses cover topics related to successful organizational practices, these courses provide key insights into successful personal practices, whether you are in the office or in your home. We all bring ourselves to work every day, and these courses will help you be your best self wherever you are....
Achieving Personal and Professional Success

Perguntas Frequentes – FAQ

  • Ao se inscrever para um Certificado, você terá acesso a todos os vídeos, testes e tarefas de programação (se aplicável). Tarefas avaliadas pelos colegas apenas podem ser enviadas e avaliadas após o início da sessão. Caso escolha explorar o curso sem adquiri-lo, talvez você não consiga acessar certas tarefas.

  • Quando você se inscreve no curso, tem acesso a todos os cursos na Especialização e pode obter um certificado quando concluir o trabalho. Seu Certificado eletrônico será adicionado à sua página de Participações e você poderá imprimi-lo ou adicioná-lo ao seu perfil no LinkedIn. Se quiser apenas ler e assistir o conteúdo do curso, você poderá frequentá-lo como ouvinte sem custo.

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