Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life.
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Habilidades que você terá
- 5 stars75,23%
- 4 stars19,09%
- 3 stars3,64%
- 2 stars1,23%
- 1 star0,78%
Principais avaliações do IMPROVING COMMUNICATION SKILLS
Great material, the professor does a great job explaining complex topics in a straightforward and plain way. You will get very insightful takeaways for your life and work afterwords.
I found this course to be insightful. The new perspectives will help build my mindfulness of the best ways to conduct conversations to create positive outcomes and impact.
This course is very usefull and i learnt so many things from this course. A special thanks to Coursera team to make me learn the course and providing the courses in a effecient manner.
What a great class!! I enjoyed every bit of it! and learned alot about how trust and deception work. The mechanism of Goal setting and ideas about how to have an effective conversation.
Sobre Programa de cursos integrados Achieving Personal and Professional Success
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