Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life.
Este curso faz parte do Programa de cursos integrados Achieving Personal and Professional Success
Improving Communication Skills
oferecido por
Programa de cursos integrados Achieving Personal and Professional SuccessInformações sobre o curso
Resultados de carreira do aprendiz
50%
32%
15%
Habilidades que você terá
Resultados de carreira do aprendiz
50%
32%
15%
Certificados compartilháveis
100% on-line
Prazos flexíveis
Nível iniciante
Aprox. 11 horas para completar
Inglês
Programa - O que você aprenderá com este curso
Cooperation, Competition, and Comparisons
In this module, you'll learn when to compete and when to cooperate to achieve success. You’ll explore the three key principles of cooperation and competition: scarcity, sociability and dynamic instability, and learn how to determine which approach to use based on your situation. You'll also discover how to use comparisons to provide motivation, and how to avoid "invidious" comparisons which can lead to discouragement or unethical behavior. By the end of this module, you'll be able to attain a better balance between competitive motivation and cooperative satisfaction to make your interactions more productive and successful.
Trust
In this module, you'll explore how to gain and built trust to develop cooperation, and understand why this critical step can be so challenging. You'll examine the factors that develop a trusting relationship: demonstrating vulnerability, building rapport, and expressing warmth, and learn how to increase trust by uncovering common goals, common enemies, and interdependence. You'll also learn how to communicate with team members, friends, and opponents in a way that encourages trust. By the end of this module, you’ll understand how to build trusting relationships to achieve cooperation and mutual satisfaction.
Deception
In this module, you’ll learn what deception is, how to detect it, and what to do once you know it's taken place. You'll examine the most common cues that indicate deception and explore practical steps to take when you discover deception. You'll also be able to evaluate deceptions and transgressions to determine whether they are core or non-core violations. Finally, you'll analyze the components of successful apologies, so you can create your own, if necessary. By the conclusion of this module, you'll be able to better detect deception, and devise an appropriate reaction that will help you achieve your objectives.
Effective Communication
This module was designed to teach you both the key principles of effective communication, and how to harness the power of setting goals to improve your performance. You’ll learn how to create memorable and persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. You'll also learn the how to use goal setting for maximum benefit while avoiding the common pitfalls of overly ambitious targets. By the end of this module, you'll be able to communicate effectively using the right medium, and use goal-setting to increase your productivity and boost your performance.
Avaliações
Principais avaliações do IMPROVING COMMUNICATION SKILLS
This course surpassed my expectation. I can not only apply what I have learned in my professional life but also can help me to improve some personal aspects, like communication with my family members.
I loved the course, its is simple clear and share a critical view on how we can communicate.\n\nThe examples and teaching helped in understanding and diagnosis of each problem in communication.
What a great class!! I enjoyed every bit of it! and learned alot about how trust and deception work. The mechanism of Goal setting and ideas about how to have an effective conversation.
Great material, the professor does a great job explaining complex topics in a straightforward and plain way. You will get very insightful takeaways for your life and work afterwords.
oferecido por
Universidade da Pensilvânia
The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies.
Sobre Programa de cursos integrados Achieving Personal and Professional Success
Perguntas Frequentes – FAQ
Quando terei acesso às palestras e às tarefas?
Ao se inscrever para um Certificado, você terá acesso a todos os vídeos, testes e tarefas de programação (se aplicável). Tarefas avaliadas pelos colegas apenas podem ser enviadas e avaliadas após o início da sessão. Caso escolha explorar o curso sem adquiri-lo, talvez você não consiga acessar certas tarefas.
O que recebo ao me inscrever nesta Especialização?
Quando você se inscreve no curso, tem acesso a todos os cursos na Especialização e pode obter um certificado quando concluir o trabalho. Seu Certificado eletrônico será adicionado à sua página de Participações e você poderá imprimi-lo ou adicioná-lo ao seu perfil no LinkedIn. Se quiser apenas ler e assistir o conteúdo do curso, você poderá frequentá-lo como ouvinte sem custo.
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