Now more than ever, corporations are investing heavily in IT. The quality of these investments affect the daily work of millions, yet it’s not uncommon to see industry surveys where the failure rates for IT projects is over 50%. It’s possible to do better and it’s possible to do so consistently. In this two-week course, we’ll step through major challenges within corporate IT and how to address them with the disciplined use of design thinking, Lean Startup, and agile as a team framework. By the end of this course, you’ll be able to: Use the Business Model Canvas to focus your company strategy and facilitate buy-in from stakeholders Translate your work on the Canvas to specific charters in IT Rapidly prototype strategically-aligned processes for implementation within your IT infrastructure Please Note: This is a short-form course two weeks in duration.

How do you define a customer-centric strategy you can actually execute?

To do strategic IT, you’ve got to have a strategy! Ideally, you need one that’s easy to understand and use as a clear basis for action. That’s what you’ll learn this week. ...

10 vídeos (Total de 61 min), 1 leitura, 1 teste

10 videos

Course Intro2min

A Few Agile Things6min

The Problem with IT Projects6min

The 20-Minute Strategy Brief5min

IT Strategy Brief: Value Definition4min

IT Strategy Brief: The Customer Journey7min

IT Strategy Brief: Key Activities10min

Demo: Business Model Canvas Template8min

Demo: Using Google Docs for Your Business Model Canvas1min

Drafting a Process Inventory from Key Activities7min

1 leituras

Course Overview & Requirements10min

1 exercício prático

Week 1 Quiz on Customer-Centric Strategy22min

How do you prototype IT solutions people want to use?

You’ve learned that being more intentional and acquiring and actionable understanding not just of what users say but of what they do is key to delivering successful IT. Now you’re going to learn more detail on how to iteratively prototype and test solutions to make sure not just that they don’t break, but that they deliver superior outcomes. ...

7 vídeos (Total de 33 min), 1 teste

7 videos

Prototyping with Process6min

An Example of Prototyping with Process4min

Demo: Sketching a Process Design6min

Validation Criteria: 0, 30, 90 Days9min

Skit: Process Design3min

Skit: Validation Criteria1min

Course Summary1min

1 exercício prático

Week 2 Quiz on Prototyping IT Solutions22min

Sobre University of Virginia

A premier institution of higher education, The University of Virginia offers outstanding academics, world-class faculty, and an inspiring, supportive environment. Founded by Thomas Jefferson in 1819, the University is guided by his vision of discovery, innovation, and development of the full potential of students from all walks of life. Through these courses, global learners have an opportunity to study with renowned scholars and thought leaders....

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Customer-Centric IT Strategy