Identify UX Opportunities with Service Blueprints in Miro

oferecido por
Coursera Project Network
Neste projeto guiado, você irá:

Understand the components of service blueprints and identify use cases for them.

Visualize the customer journey, understand how it informs the service blueprint, and consider metrics that can identify opportunities to improve UX.

Build out the project scenario, identify metrics that will identify continuous improvements, and consider next steps in Miro.

Clock2 hours
IntermediateIntermediário
CloudSem necessidade de download
VideoVídeo em tela dividida
Comment DotsInglês
LaptopApenas em desktop

By the end of this project, you will be able to design a service blueprint that serves as a point of shared understanding, informs a smooth service process, and collects quantifiable metrics to identify opportunities for continuous improvements. To identify UX opportunities with a service blueprint visualization, you will gain hands-on experience applying design thinking, user interface knowledge, context from each step of the customer experience, and business intelligence integrations in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

Habilidades que você desenvolverá

  • Identifying Areas for Continuous Improvement
  • Business Process Management
  • User Experience Design (UXD)
  • User Interface (UI) Design
  • Service Design

Aprender passo a passo

Em um vídeo reproduzido em uma tela dividida com a área de trabalho, seu instrutor o orientará sobre esses passos:

  1. Review the purpose of service blueprints and where they fit within the User Experience (UX).

  2. Review the five components of service blueprints and identify use cases for service visualizations.

  3. Connect knowledge of the customer journey to the components of the service blueprint visualization and identify metrics that can inform continuous improvements.

  4. Explore the templates and tools available and begin designing a service blueprint in Miro.

  5. Build the service blueprint and consider next steps in Miro.

Como funcionam os projetos guiados

Sua área de trabalho é um espaço em nuvem, acessado diretamente do navegador, sem necessidade de nenhum download

Em um vídeo de tela dividida, seu instrutor te orientará passo a passo

Perguntas Frequentes – FAQ

Perguntas Frequentes – FAQ

Mais dúvidas? Visite o Central de Ajuda ao estudante.