Create a Customer Service Survey in Microsoft Forms

oferecido por
Coursera Project Network
Neste projeto guiado, você irá:

Prepare to create your customer service survey in Microsoft Forms.

Create basic and advanced question types.

Finalize, send, and interpret the survey.

Clock1.5 hours
BeginnerBásico
CloudSem necessidade de download
VideoVídeo em tela dividida
Comment DotsInglês
LaptopApenas em desktop

Customer service surveys are often used by businesses to gain insights into how their customers perceive their business, service, or product. Microsoft Forms is a free online program that offers all of the tools needed to create and disseminate professional, high-quality surveys. Customer Service Surveys can be sent out to an audience in numerous ways, and the responses can be invaluable resources to business owners and managers to make important business decisions. Learners in this guided project will learn how to prepare for creating a customer service survey by outlining goals and an audience. Then, they will learn how to create all of the basic and advanced question types offered by Microsoft Forms to gather a variety of information from customers. Learners will then discover how to finalize and send the survey, and finally how to interpret the responses they receive.

Habilidades que você desenvolverá

  • Marketing
  • Customer Experience
  • Market Research
  • Customer Satisfaction
  • User Research

Aprender passo a passo

Em um vídeo reproduzido em uma tela dividida com a área de trabalho, seu instrutor o orientará sobre esses passos:

  1. Prepare to Create a Survey in Forms

  2. Create Basic Question Types: Choice, Type, Rating, Date

  3. Create Advanced Question Types: Ranking, Likert, Net Promoter Score

  4. Finalize and Send the Survey

  5. Interpret Survey Responses

Como funcionam os projetos guiados

Sua área de trabalho é um espaço em nuvem, acessado diretamente do navegador, sem necessidade de nenhum download

Em um vídeo de tela dividida, seu instrutor te orientará passo a passo

Perguntas Frequentes – FAQ

Perguntas Frequentes – FAQ

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