Creating a Customer Service Survey Using Google Forms
Create business account with Google
Create and launch survey with Google Forms
Review survey results in Google Forms and Google Sheets
Showcase this hands-on experience in an interview
Have you ever wondered what your customers are thinking? How does your company fare in their eyes? Did you know that an upset customer tells on average between 10 and 20 other people about an unhappy service experience? This is known as the ripple effect and research shows that it costs about 5 to 6 times as much to attract a new customer as it costs to keep an existing one. Therefore now, more than ever, with the amount of competition in any market, it is imperative to retain your existing customers by keeping them happy. Regardless of your industry (retail, wholesale, services, healthcare, you name it), you have customers. And one of the most effective ways to measure how they feel about your company is by having them give you feedback through a survey. Surveys can reveal trends among your customers and weak areas among your staff, so after compiling and reviewing the data, you can use it to prioritize tasks to correct or improve things your customers may have complained about. Surveys also allow you to utilize customer suggestions to improve or create new products or services. Upon completing this course, you will be able to create a new Google account, create survey questions, design the survey and review data in Google Forms and Google Sheets. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
Managers, business owners, educators, service industry leaders, and anyone who values customer opinion will benefit from this course
Habilidades que você desenvolverá
Aprender passo a passo
Em um vídeo reproduzido em uma tela dividida com a área de trabalho, seu instrutor o orientará sobre esses passos:
Create your own Google account for use with Google Forms
Start to build your survey in Google Forms
Continue to build your survey in Google Forms
Edit settings in your survey in Google Forms
Launch and distribute your survey and read results in Google Forms and Google Sheets
Como funcionam os projetos guiados
Sua área de trabalho é um espaço em nuvem, acessado diretamente do navegador, sem necessidade de nenhum download
Em um vídeo de tela dividida, seu instrutor te orientará passo a passo
Avaliações
Principais avaliações do CREATING A CUSTOMER SERVICE SURVEY USING GOOGLE FORMS
The project is guided in a simple way, easy to understand with full information and required resources included
Perguntas Frequentes – FAQ
Perguntas Frequentes – FAQ
Os projetos guiados estão disponíveis no computador e em dispositivos móveis?
Quem são os instrutores dos projetos guiados?
Posso baixar o trabalho do meu projeto guiado após completá-lo?
Quanta experiência eu preciso ter para fazer esse projeto guiado?
Posso completar esse projeto guiado pelo meu navegador web em vez de instalar um software especial?
Como é a experiência de aprendizado com os projetos guiados?
Mais dúvidas? Visite o Central de Ajuda ao Aprendiz.
Coursera Footer
