Stand Out. Get Certified.

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188 classificações

Steve Van Oostenbrugge

6.938 já se inscreveram

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Certificado Profissional Supervisor certificado ICPMInstituto de gerentes profissionais certificados

O que você vai aprender

Understand the unique and crucial role of supervisors in building a work environment that balances organizational goals with the rights of employees.

Communicate effectively with diverse individuals and groups and build a service culture that is dedicated to satisfying customers.

Apply tools and techniques to devise plans and goals, make ethical decisions and utilize the power of groups and teams for maximum effectiveness.

Explain and apply skills for leading and motivating employees, providing effective organizational and financial control, and maximizing quality.

Habilidades que você terá

PlanningleadingorganizingcontrollingStaffingBuilding a customer service cultureActive ListeningCommunicationHolding effective meetingsUnderstanding diverse othersOrganizational CultureHiring

Sobre este Certificado profissional

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Pursue better job opportunities and prove your knowledge and skills confidently with the Certified Supervisor Professional Certificate. Through the Certified Supervisor Professional Certificate you will acquire the supervision skills you need to become an efficient, effective supervisor. Plus, you'll be able to apply what you learn in the real world, immediately to help you advance in your career. Completing the Certified Supervisor Professional Certificate helps to prepare you for ICPM's Certified Supervisor Certification examination. CS certification is designed from the ground up to assess your skills in multiple key areas and prove to others that you have what it takes to be a supervisor. Earning the CS certification is easy. 1. Register for the specialization. 2. Pass 3 challenging courses at your own pace. 3. Register and sit for the ICPM Certified Supervisor examination. Please note that there is an additional fee to sit for the CS examination. Each course includes a written assignment that will require students to put into practice the knowledge they have gained throughout each course. Successful completion of course projects will require the basic understanding of the topics covered and the ability to relate those topics to the real world. The objective of each project is to determine whether students have understood course concepts and are able to use them in a real world setting.

Projeto de Aprendizagem Aplicada

Learners will apply knowledge and skills by completing three written projects. Learners will contend with real-world situations and issues involving communication, working with customers, making ethical decisions, leading, motivating and controlling.

Certificados compartilháveis

Tenha o certificado após a conclusão

Cursos 100% on-line

Comece imediatamente e aprenda em seu próprio cronograma.

Cronograma flexível

Definição e manutenção de prazos flexíveis.

Nível iniciante

To be successful you should have a high school diploma or its equivalent and at least three years of work experience.

Aproximadamente 4 meses para ser concluído

Ritmo sugerido de 2 horas/semana

Inglês

Legendas: Inglês, Francês, Portuguese (European), Russo, Espanhol, Árabe

Certificados compartilháveis

Tenha o certificado após a conclusão

Cursos 100% on-line

Comece imediatamente e aprenda em seu próprio cronograma.

Cronograma flexível

Definição e manutenção de prazos flexíveis.

Nível iniciante

To be successful you should have a high school diploma or its equivalent and at least three years of work experience.

Aproximadamente 4 meses para ser concluído

Ritmo sugerido de 2 horas/semana

Inglês

Legendas: Inglês, Francês, Portuguese (European), Russo, Espanhol, Árabe

O que é um Certificado Profissional?

Adquira o conhecimento para garantir uma vaga

Não importa se quer começar uma nova carreira ou aperfeiçoar a atual: os Certificados Profissionais do Coursera ajudam você a ficar pronto para conseguir uma vaga. Aprenda no seu ritmo, quando e onde for melhor para você. Matricule-se já e descubra um novo plano de carreira com o teste grátis de 7 dias. Você pode parar o aprendizado por um tempo ou cancelar a inscrição quando quiser.

Projetos práticos

Use o conhecimento adquirido com projetos práticos e crie um portfólio que mostre que é o candidato ideal a possíveis empregadores. Você precisará concluir o(s) projeto(s) para receber o Certificado.

Obtenha uma credencial na carreira

Depois de concluir todos os cursos no programa, você receberá o certificado para compartilhar com sua rede profissional, bem como terá acesso a recursos de apoio à carreira para ajudá-lo a começar com o pé direito. Muitos Certificados Profissionais contam com parceiros de contratação que reconhecem as qualificações do Certificado Profissional, enquanto outros ajudam a preparar você para um exame de certificação. É possível obter mais informações sobre o que pode ser feito com um Certificado Profissional nas páginas específicas.

Este Certificado profissional contém 3 cursos

Curso1

Curso 1

Modern Supervisor Skills

4.8

estrelas

156 classificações

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53 avaliações

This course provides the essential skills and knowledge that you as a supervisor will need to understand and communicate effectively with employees and customers from a wide variety of backgrounds. At its conclusion, you will be able to:

• Describe the nature of a supervisor’s position and its role in building a positive work environment. • Identify and apply skills for communicating effectively with individuals and groups. • Explain the implications of a culturally diverse society and workforce. • Explain why a strong customer service culture is crucial to organizational success. • Explain the role of the supervisor in creating a customer-centric organization. Most importantly, you will be able to apply this knowledge immediately to be an effective, efficient supervisor and deal with employees, other managers and customers appropriately and effectively. If you want to become or are currently working as a supervisor, this course is made for you. You do not need to have management or supervisory. If you have a high school diploma or its equivalent and a few years of work experience, you are qualified for this course. There are no prerequisites for this course, and you do not need any special software.

Curso2

Curso 2

Planning and Organizing for Supervisors

4.8

estrelas

65 classificações

•

19 avaliações

This course provides the essential skills and knowledge that you will need as a supervisor to develop goals and objectives and plans to achieve them, solve problems and make effective decisions, and obtain the best possible people to staff the organization. At its conclusion, you will be able to:

• Utilize a systematic approach to make decisions and solve problems. • Apply ethical codes and standards to make decisions that are good for both the organization and society. • Create plans by applying appropriate planning tools and setting SMART goals and objectives. • Identify elements of typical organizational structures. • Describe how to utilize groups and teams for maximum effectiveness and efficiency. • Describe and apply best practices for hiring, training and evaluating employees. Most importantly, you will be able to apply this knowledge immediately to be a more effective, efficient supervisor. If you want to become or are currently working as a supervisor, this course is made for you. You do not need to have management or supervisory. If you have a high school diploma or its equivalent and a few years of work experience, you are qualified for this course. There are no prerequisites for this course, and you do not need any special software.

Curso3

Curso 3

Leadership, Motivation and Organizational Control

4.8

estrelas

76 classificações

•

18 avaliações

This course gives you access to the essential skills and knowledge that you will need as a supervisor to lead and motivate employees, and to implement and monitor effective organizational controls. At its conclusion, you will be able to:

• Identify the skills that leaders need and explain when specific leadership styles are appropriately used. • Identify factors that supervisors can use to motivate individuals and groups for improved performance. • Describe the supervisor’s role in carrying out the four steps of the control process. • Identify quality standards and explain why consistent quality is crucial to organizational success. • Understand key financial statements and use the information to improve organizational controls. Most importantly, you will be able to apply this knowledge immediately to be a more effective, efficient supervisor. If you want to become or are currently working as a supervisor, this course is made for you. You do not need to have management or supervisory. If you have a high school diploma or its equivalent and a few years of work experience, you are qualified for this course. There are no prerequisites for this course, and you do not need any special software.

Instrutores

Steve Van Oostenbrugge

Executive Director

Institute of Certified Professional Managers

11.682 aprendizes

3 Cursos

oferecido por

Instituto de gerentes profissionais certificados

Perguntas Frequentes – FAQ

Qual é a política de reembolso?
Se você se inscrever, terá 7 dias para testar sem custo e, durante este período, pode cancelar sem multa. Depois disso, não reembolsamos, mas você pode cancelar sua inscrição a qualquer momento. Veja nossa política para o reembolso total.
Posso me inscrever em um único curso?
Sim! Para começar, clique no cartão do curso que lhe interessa e se inscreva. Você pode se inscrever e completar o curso para obter um certificado compartilhável, ou pode participar como ouvinte e assistir o material do curso sem custo. Quando você se inscreve em um curso que é parte de um certificado, está automaticamente inscrito ao certificado completo. Visite o painel do aluno para acompanhar seu progresso.
Este curso é realmente 100% on-line? Eu preciso assistir alguma aula pessoalmente?
Este curso é totalmente on-line, então não existe necessidade de aparecer em uma sala de aula pessoalmente. Você pode acessar suas palestras, leituras e atribuições a qualquer hora e qualquer lugar, via web ou dispositivo móvel.
Quanto tempo é necessário para concluir a Especialização?
12 to 15 weeks
What background knowledge is necessary?
A high school diploma or its equivalent is necessary.
Do I need to take the courses in a specific order?
We recommend you take the courses in the order they are shown, but you may take them in any order.
Vou ganhar créditos universitários por concluir a Especialização?
No
What will I be able to do upon completing the Specialization?
Show others that you have what it takes to be a supervisor.

Mais dúvidas? Visite o Central de Ajuda ao Aprendiz.