Certificado Profissional Suporte técnico da IBM

If you're ready to enter the world of Information Technology (IT), you need job-ready skills. This course enables you to develop the skills to work with computer hardware and operating systems, and is your first step to prepare for all types of tech related careers that require IT Fundamental skills.

First, learn about the essential software brain of a computer—its operating system software when you explore Microsoft Windows. Next, discover internal key hardware computer components, including motherboard components, central processing unit (CPU) memory, hard drives, expansion slots, and more. Become skilled at identifying the various hardware connections, including categories of ports, add-on peripherals such as mice, and other hardware components. Learn the essentials of basic workstation setup, commonly used operating system settings, screen capture commands, and job-essential good troubleshooting practices. Now you're ready to combine your hardware and operating systems knowledge to set up and troubleshoot malfunctioning computer systems. This course is for anyone new to IT and computer hardware or who wants to start an IT support-related profession as a Help Desk Support Specialist, IT Support Specialist, Virtual Customer Service Agent, or Technical Support Representative. Showcase your analytical and evaluation skills via online labs to be job-ready with real-world skills.

There are many types of software and understanding software can be overwhelming. This course aims to help you understand more about the types of software and how to manage software from an information technology (IT) perspective. This course will help you understand the basics of software, cloud computing, web browsers, development and concepts of software, programming languages, and database fundamentals.

After completing this course, you will have a better understanding of software processes, and you'll be more confident in your understanding of using and securing your applications. In this course, you'll learn about software that ranges from the operating system running on your mobile phone to the applications that run databases on your computer at work. You'll also begin to understand more about installing and managing web browsers, using extensions and plug-ins, and keeping web browsers secure and updated. Additionally, you'll see how cloud-based technologies can help businesses create and deploy applications more quickly. This course will also teach you about the development and delivery of software and applications. By the end of the course, you'll understand simple programming concepts and types, and you'll become more familiar with the fundamentals of database management.

Gain skills that keep users connected. Learn how to diagnose and repair basic networking and security problems.

Designed for beginners, this course is designed for anyone new to networks and storage and develops the skills needed to diagnose and repair basic networking and storage problems. This course Is for you if you are kickstarting an IT Support role, network technician role, or building your base knowledge for system administration. Using videos and virtual, online hands-on labs, you'll learn about network types and standards, discover how to set up wired and wireless connections. Learn to identify common network storage and network sharing options including local, hosted, and cloud storage options.

Build key skills needed to recognize common security threats and risks. Discover the characteristics of cyber-attacks and learn how organizations employ best practices to guard against them.

Designed specifically for beginners and those who are interested in a Cyber Analyst I or an entry-level Cloud & Security Engineer role, this course dives into the world of cybersecurity to give you the critical skills employers need. This course also supports the needs of technical support roles, who can find themselves on the front lines of defense for cybersecurity issues and is part of the IBM Technical Support Professional Certificate. Learn about malware and explore methods for securing and managing confidential information. Then, discover how to configure browsers to help reduce security breaches.