Positive Ways of Dealing with Conflict Lesson 2 Debrief

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Do curso por University of California, Irvine

Types of Conflict

487 classificações

University of California, Irvine

Types of Conflict

487 classificações

Curso 1 de 4 em Specialization Gerenciamento de Conflito

Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution. This course presents the material though video lessons, case studies, and interviews. In each module students will be presented with in-video quiz questions to test their understanding. To further their mastery of the content students will also be asked to complete two peer reviewed assignments. Upon completing this course, you will be able to: 1. Identify the different types of conflict 2. Illustrate the positive aspects of conflict 3. Provide examples of positive ways to deal with conflict

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Positive Ways of Dealing with Conflict

In this module we will develop positive ways of dealing with conflict, evaluate the cost of conflict, and analyze the impact of conflict to employee engagement and performance.

Positive Ways of Dealing with Conflict Lesson 14:21

Positive Ways of Dealing with Conflict Lesson 23:58

Case Study: Performance Evaluation1:24

Case Study: Silence is Acceptance3:03

Case Study: Dealing with Young Workers3:09

Interview with Karen Kaye5:02

Positive Ways of Dealing with Conflict Lesson 1 Debrief6:23

Positive Ways of Dealing with Conflict Lesson 2 Debrief5:15

Conheça os instrutores

Najla DeBow
Instructor
University of California, Irvine Extension

[MUSIC]

We've talked about the types of conflict, the sources of conflict,

dealing with conflict, resolving conflict, destructive and constructive conflict.

Now what I want to also talk about, is the cost of unresolved conflict.

And the reason why this is so important is that, when you're looking in a business

environment, everyone always talks about the return on their investment, the ROI.

Exactly what is the impact to the work environment if something doesn't happen.

So when conflict goes unresolved, it leads to very costly situations.

Because not only from a performance level, it could be from a litigation level.

So when you talk about conflict, and the cost in the business environment.

You really have to understand not only the short term impact, but

also the long term impact.

So the short term impact would be performance of teams,

maybe performance of individuals.

The long term cost of conflict can be the litigation costs,

maybe associated with turnover as well.

So let's look at some of them.

When we talk about the cost of conflict that goes unresolved,

you can talk about the decrease in productivity.

So, if you have the individuals that are becoming disengaged,

because employee engagement is decreasing.

They are no longer feeling that the environment is one that they feel

productive to work in.

Those are all things that can reduce the productivity of an individual.

Which then could impact the team's performance as well.

You can also have individuals become absolutely disengaged

versus actively disengaged.

And then individuals will leave the organization.

The cost of that is not only an unfilled chair, it can also be the fact

that you've just lost knowledge that is critical to the company's performance.

It could be something as extreme as losing an individual that has been with

the organization for 20 years.

And has the institutional knowledge for running a particular machine.

Or it can be as short as someone who was running a project for

you over the last two years.

And now they've left with that project information in their head.

So your competitors might be able to benefit from that information.

And that, as well, is the cost of the turnover.

When you talk about unresolved conflict, you can also have

individuals that are just not actively engaged with the company anymore.

So they just don't show up to work, they used all of their PTO time, or

their vacation time, or their sick time away from work.

So you have less productive time.

So that is also a critical thing for

companies to understand with respect to the cost of unresolved conflict.

And, ultimately, an unresolved conflict situation leads into litigation.

So when I use the term litigation,

you may automatically envision court room, attorney's fees,

cost of the CEO having to take their time away to manage issues.

Maybe your internal legal department to doing the same.

But I would want to expand that net even further.

Because when you have litigation going on in an organization that actually

is a footprint on your company.

It could be external information that Individuals

in the community know that are going on,

which can have an impact to the overall impression of your organization.

Or it can be actually an internal issue where everybody stands around and

talks about the fact that these things are going on in the company.

And they can only imagine why, so they make up their own stories as to it.

It's cause for lack of productivity because of, once again,

an unresolved issue.

So, ultimately, it's the time spent on the unresolved

conflict that really drives the cost high for a company.

So if you resolve a conflict earlier, if you actually deal and

manage with the problems as they present themselves.

Clear the lines for

communication to be open to receiving different ways of viewing things.

You'll be able to manage the conflict within your organization,

and reduce the costs of unresolved conflict.

[NOISE]

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