Pareto Charts

Loading...

Do curso por University System of Georgia

Six Sigma Principles

455 classificações

University System of Georgia

Six Sigma Principles

455 classificações

Curso 1 de 4 em Specialization Six Sigma Yellow Belt

This course is for you if you are looking to learn more about Six Sigma or refresh your knowledge of the basic components of Six Sigma and Lean. Six Sigma skills are widely sought by employers both nationally and internationally. These skills have been proven to help improve business processes and performance. This course will introduce you to the purpose of Six Sigma and its value to an organization. You will learn about the basic principles of Six Sigma and Lean. Your instructors will introduce you to, and have you apply, some of the tools and metrics that are critical components of Six Sigma. This course will provide you with the basic knowledge of the principles, roles, and responsibilities of Six Sigma and Lean. Every module will include readings, videos, and a quiz to help make sure you understand the material and concepts that are studied. You will also have the opportunity to participate in discussions and peer review exercises to give you the opportunity to apply the material to your daily life. Our applied curriculum is built around the latest handbook The Certified Six Sigma Handbook (2nd edition) and students will develop /learn the fundamentals of Six Sigma. Registration includes online access to course content, projects, and resources but does not include the companion text The Certified Six Sigma Handbook (2nd edition). The companion text is not required to complete the assignments. However, the text is a recognized handbook used by professionals in the field. Also, it is a highly recommended text for those wishing to move forward in Six Sigma and eventually gain certification from professional agencies such as American Society for Quality (ASQ).

Na lição

Quality Tools and Six Sigma Metrics

In this module Dr. Bill Bailey will introduce you to the different types of quality tools as well as important Six Sigma metrics that can be used throughout the DMAIC process. Quality tools and metrics are a critical tool for process improvement. This module will introduce you to some of the most common quality tools as well as the most important Six Sigma metrics.

Introduction to Quality Tools2:02

Pareto Charts4:56

Cause and Effect Diagrams7:31

Flow Charts and Process Mapping6:09

Checksheets4:46

Scatter Diagrams6:05

Conheça os instrutores

Bill Bailey, PhD
Assistant Professor of Industrial Engineering
Department of Systems and Industrial Engineering
Gregory Wiles, PhD
Interim Chair and Assistant Professor
Department of Systems and Industrial Engineering
David Cook, PhD
Assistant Professor of Mechanical Engineering Technology
Department of Mechanical Engineering Technology
Christina Scherrer, PhD
Professor of Industrial Engineering
Department of Systems and Industrial Engineering

Pareto charts are a useful tool for prioritizing your efforts.

If you can't fix everything, what should you fix first?

They are most commonly used to prioritize root causes, but

they can also be used to prioritize problems.

This concept was developed in the 19th century by

an Italian economist Wilfredo Pareto.

From this idea, came the 80/20 rule, you may have heard of that.

This idea has been widely adopted and modified.

Pareto studied wealth distribution in 19th century,

Italy and found that 80% of the land was owned by 20% of the people.

In business, we often apply this and say that 20% of your customer's account for

80% of your business, or 80% of your profit may come from 20% of your products.

This concept was adapted for quality by Joseph Juran.

He said that 80% of defects come from 20% of the causes.

Juran recognized that most problems have many root causes.

He said that a Pareto chart will help us to separate the vital few

from the trivial many.

Here is an example from a student survey on the cafeteria.

The bars indicate the frequency or count of poor ratings for each category.

The corresponding scale for the bar is on the left.

The line indicates the cumulative percent from left to right.

The corresponding scale for the cumulative percent line is on the right.

The Pareto chart is always arranged by frequency,

with the most frequent on the left.

To create the chart, first collect the data.

In this case, it's student dissatisfaction with various aspects of the cafeteria.

When you have collected the counts, sort the data from largest to smallest.

The largest bar is always on the left.

You can tell at a glance that service efficiency is the biggest problem

contributing to student dissatisfaction with the cafeteria.

Using the 80/20 rule,

the first two or three bars usually account for about 80% of the problem.

If you can fix those root causes, you can make a significant improvement

Discrete data is a set of numbers where only certain values are possible.

On a survey, you may be asked to write something one through five.

There are no other possible values besides the whole numbers between one and five.

You cannot rate it a three and a half.

Continuous data is a set of numbers with all of the values in between.

This might include one through five and all possible values between one and

two, between two and three, etc.

For discrete data, we just need to count the number of occurrences for

each condition.

Continuous data can be converted to discrete data

by creating groups the same way we did for a histogram.

Then we count the values that fall in each group.

This is an example of a Pareto diagram

of workplace injuries in a manufacturing facility.

Data shown in the table in the upper-right was collected by type of injury.

Hand injuries are easily the most common type of injury in manufacturing,

followed by foot injuries.

So if we wanted to reduce the number of injuries,

we would probably focus on those.

But what if the cost of injuries was the important thing?

If we collect data on the cost of injuries by type, as shown in this table,

we get a very different picture.

The most costly injuries tend to be back injuries because of lost time.

The point here is to think carefully about what you want to know and

what you want to accomplish.

Pareto diagrams are a useful tool for getting a visual picture and

what your priorities might need to be.

Pareto diagrams use discrete data, that is counts or frequencies.

The data is arranged from the most frequent to the least frequent, so

that the tallest bar is always on the left and the scales for

the bars is on the left side of the chart.

The line represents a cumulative percent and

its scale is on the right side of the chart.

Visually, it's easy to see where our efforts need to go for maximum effect.

Explore nosso catálogo

Registre-se gratuitamente e obtenha recomendações, atualizações e ofertas personalizadas.

O Coursera proporciona acesso universal à melhor educação do mundo fazendo parcerias com as melhores universidades e organizações para oferecer cursos on-line.

© 2018 Coursera Inc. Todos os direitos reservados.

Baixar na App Store

Baixar no Google Play