Checksheets

Loading...

Do curso por University System of Georgia

Six Sigma and the Organization (Advanced)

250 classificações

University System of Georgia

Six Sigma and the Organization (Advanced)

250 classificações

Curso 1 de 4 em Specialization Six Sigma Green Belt

This course is for you if you are looking to dive deeper into Six Sigma or strengthen and expand your knowledge of the basic components of green belt level of Six Sigma and Lean. Six Sigma skills are widely sought by employers both nationally and internationally. These skills have been proven to help improve business processes and performance. This course will introduce you to the purpose of Six Sigma and its value to an organization. You will learn about the basic principles of Six Sigma and Lean. Your instructors will introduce you to, and have you apply, some of the tools and metrics that are critical components of Six Sigma. This course will provide you with the basic knowledge of the principles, roles, and responsibilities of Six Sigma and Lean. Every module will include readings, videos, and a quiz to help make sure you understand the material and concepts that are studied. You will also have the opportunity to participate in discussions and peer review exercises to give you the opportunity to apply the material to your daily life. Registration includes online access to course content, projects, and resources but does not include the companion text The Certified Six Sigma Green Belt Handbook (2nd edition). The companion text is NOT required to complete the assignments. However, the text is a recognized handbook used by professionals in the field. Also, it is a highly-recommended text for those wishing to move forward in Six Sigma and eventually gain certification from professional agencies such as American Society for Quality (ASQ).

Na lição

Management and Planning Tools & Business Results for Projects

In this module, Dr. Bill Bailey will introduce you to management planning tools and business results for projects. This module also begins with a Yellow Belt Refresher Area, since some learners may have entered this course without having taken the previous yellow belt material. This refresher area does not serve as a "replacement" for taking the yellow belt material. It is only a "patch" for those who already have some knowledge of six sigma, but find the yellow belt specialization to be too introductory for their current situation. If you find yourself struggling with the green belt material in this course, it is highly recommended that you travel through the yellow belt specialization before attempting the green belt content.

Yellow Belt Refresher Areas Explained1:26

Cause and Effect Diagrams7:21

Checksheets4:46

Flow Charts and Process Mapping6:09

Defects Per Unit / Defects Per Million Opportnities5:55

Roll Throughput Yield4:20

Affinity Diagram0:59

Activity Network Diagram0:55

Multivoting0:49

Nominal Group Technique0:45

Force Field Analysis4:07

Prioritization Matrices7:08

Tree Diagrams1:14

Control Charts - pt14:02

Control Charts - pt24:00

Conheça os instrutores

David Cook, PhD
Assistant Professor of Mechanical Engineering Technology
Department of Mechanical Engineering Technology
Bill Bailey, PhD
Assistant Professor of Industrial Engineering
Department of Systems and Industrial Engineering

Checksheets are simple and flexible tools for collecting data.

When you begin an improvement project,

you may find that you don't have any of the data that you need.

A Checksheet is a simple, quick,

and usually temporary tool for collecting the initial data that you need to get started.

There is no single checksheet form that can be used in all applications.

Therefore, the design of the form must be

customized to the type of data that's to be evaluated.

You can use check sheets to count or measure defects,

complaints, phone calls, or many other things.

There are three main types of checksheets.

Recording checksheets, where you enter counts or measurement data.

Checklists, which are written reminders.

And the Measles chart,

which can be used to identify the physical location of defects or other issues.

An example of a checksheet is shown here.

It's based on the method that customers use to make a complaint.

Complaints were received four different ways: by letter to a post office box,

by calling a toll free 800 phone number,

by e-mail to a special email address,

by walking into the store and complaining to a customer service representative.

Each time one of these events happens,

a corresponding mark is made in the appropriate row.

This table summarizes how

complaints were received during the past week.

The total number of complaints is 25.

We can calculate the percentages as follows: There were three written complaints.

Three divided by 25 equal 0.12.

We can multiply that by 100 to obtain the percentage.

Repeat this for each row.

An analysis of complaint methods like this might help you to

start analyzing staffing needs.

This is another example of a Recording Checksheet.

This one is used to record the measured time to resolve a help desk issue.

If a call lasts less than a minute,

a mark is made in the first row in the calls column.

If it's more than one minute but less than two,

a mark is made in the second row in the calls column and so on.

It's always a good idea to include important information about the process,

the location, area, shift,

and who is involved.

This can be done at the top of the checklist.

If you've ever made a grocery list,

you've made a checklist.

Pilots routinely use checklists to make sure that nothing important is forgotten.

They're also used in areas such as housekeeping at a hotel or in medical procedures.

Whenever there is a complex or delicate procedure,

a checklist will help prevent errors.

A Measles Chart is a physical representation of something of interest.

This can be an accurate drawing or a rough sketch.

The idea is to make a mark on the drawing each time you find a defect,

and to make that mark in the same location on the drawing as the actual defect.

In this case we have a drawing of a bumper with several X marks

to indicate where defects have occurred.

It's also possible with the Measles Chart to record more than one type of defect.

And with every type of checkesheet you can

separate data by shift or by different production lines.

Before you collect any data,

even with something simple like a checksheet,

you should make a plan.

You should know what data you want, how,

and who is going to collect it,

and what you think you will do with it.

The data collection plan does not have to be complicated.

Just create some columns and list the answers to these three questions.

Checksheets are simple way to collect data that is not otherwise available.

They're quick, flexible, and can be customized to suit your needs.

When you don't have any of the data that you need this might be a good place to start.

Explore nosso catálogo

Registre-se gratuitamente e obtenha recomendações, atualizações e ofertas personalizadas.

O Coursera proporciona acesso universal à melhor educação do mundo fazendo parcerias com as melhores universidades e organizações para oferecer cursos on-line.

© 2018 Coursera Inc. Todos os direitos reservados.

Baixar na App Store

Baixar no Google Play