Mediação (Conclusão)

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Do curso por University of Michigan

Negociações de sucesso: estratégias e habilidades essenciais (em Português)

884 classificações

University of Michigan

Negociações de sucesso: estratégias e habilidades essenciais (em Português)

884 classificações

Todos nós negociamos diariamente. No nível pessoal, negociamos com amigos, família, proprietários do imóvel em que moramos, vendedores de carro, funcionários, entre outros. A negociação também é a chave para o sucesso nos negócios. Nenhuma empresa consegue sobreviver sem contratos lucrativos. Dentro de uma empresa, as habilidades de negociação podem levar a avanços na carreira. Este curso fornece uma introdução prática e holística às estratégias e habilidades que podem levar a negociações de sucesso na vida pessoal e nas transações de negócios. O curso cobre os quatro principais estágios da negociação: (1) planejamento, (2) negociação, (3) criação do contrato e (4) execução do contrato. Cada estágio analisa as principais questões que você deverá estar preparado para responder em negociações futuras, como: • Quais são os principais elementos em uma análise de negociação, incluindo o preço de reserva fixado, a meta de expansão, alternativas para o negócio em questão e a zona de acordo potencial? • Que diretrizes devem ser seguidas ao confrontar questões de ética? • Qual é a sua fonte de poder nas negociações e como é possível aumentar o seu poder? • Quais ferramentas psicológicas podem ser usadas durante as negociações e quais armadilhas psicológicas devem ser evitadas? • Quais são as quatro principais questões de lei contratual que devem estar no checklist de negociação? • Quais conceitos e ferramentas podem ser usados ao resolver controvérsias? Durante o curso, você assistirá a uma série de pequenos vídeos (que vão de 5 a 20 minutos) sobre cada estágio da negociação. Os vídeos são interativos e incluem questões para testar o seu entendimento sobre estratégias e habilidades de negociação. O curso também inclui vídeos que dramatizam a arbitragem de uma controvérsia na área de construção e a mediação de uma controvérsia de software de robótica. Dependendo do seu planejamento, pode assistir aos vídeos ao longo de algumas semanas ou pode assisti-los todos de uma vez. Um aluno que assistiu a todos os vídeos de uma vez concluiu que "É uma série tão boa quanto Breaking Bad". Após assistir aos vídeos sobre os quatro principais estágios da negociação, você poderá participar de uma negociação individual que testará as suas qualificações como negociador. Os vídeos finais do curso verificam a sua negociação e revisam os conceitos e as ferramentas tratados no curso. Você também receberá feedback sobre o que faz de melhor como negociador e como pode melhorar. This is a translated version. To join the original English version, please visit this page: https://www.coursera.org/learn/negotiation-skills

Na lição

Execução e Avaliação: O Jogo Final

Os vídeos para o Módulo 4 focam a execução e avaliação do seu acordo. Se ambas as partes atuam como esperado, não há problema. Mas se elas falham em atuar, os processos de dispute resolution que cobrimos ao longo do Módulo 4 se tornam importantes — especialmente a mediação e arbitragem. Entender estes processos é importante por várias razões descritas nos vídeos. Por exemplo, quando os processos falham, você poderia incorrer em custos além daqueles sujeitos a pagar mediante decisão judicial. Os vídeos do Módulo 4 totalizam duas horas, incluindo dramatizações de uma arbitragem e uma mediação. Como um bônus adicional, a mediação dá um ótimo exemplo de uma negociação baseada em interesse durante a resolução de conflitos. Um desafio a vocês que são dos Estados Unidos: o vídeo é do Reino Unido, então você pode ter dificuldades para entender a linguagem.

Mediação23:20

Mediação (Conclusão)9:43

Conheça os instrutores

George Siedel
Williamson Family Professor of Business Administration and Thurnau Professor of Business Law

Let's now look at the questions we posed regarding the mediation video.

And the first question is,

how does the mediation process differ from any other negotiation?

What was your answer to that question?

When you look at the mediation process as illustrated by the video,

it opened with the mediator stating the ground rules.

Then we had opening statements by the parties.

We had a search for interests and options.

In other words, trying to get beneath positions to underlying interests.

And then we have closure.

So in many ways that looks like the basic process for a negotiation.

However, there is one major difference.

And that is, in a mediation the mediator uses a caucus where she met privately and

confidentially with each party to find out whether they had any private concerns or

private interests they did not want to express to the other party.

Think of how powerful that is.

Because the mediator can talk privately with each side,

in a typical negotiation she can ask them, what's your reservation price?

She can look at what they think is reasonable.

She can do an analysis.

And in effect construct a zone of potential agreement

between the two parties that's impossible to do without a mediator.

In some cases the mediator might say right at the outset, well look, there's no

way you two will ever reach an agreement, let's go home and forget about it.

In other meditations she might find there's a large zone

of potential agreement and work to construct a settlement or an agreement.

So, the use of a caucus is an especially powerful tool.

Of course, the other main difference is, you have a third party there

to mediate and to try to control the emotions of the parties.

Our other two questions, what type of mediation is this?

Evaluative, facilitative, or transformative?

What did you answer?

What type?

Well, it's not a mediation that's focused on transforming a relationship.

It is a mediation that's focusing on solving a specific problem.

So it's not transformative.

It's either evaluative or facilitative.

Was the mediator asked to provide a valuation of the results?

No, and therefore, this is a facilitative mediation where she's trying to

encourage the parties to work together to come up with a constructive solution.

Just as an aside, if you do decide on an evaluative mediation,

obviously that will affect your choice of mediator because you want somebody who

has the expertise to conduct the valuation.

And then finally, how would you rate the mediator

in this situation on a scale of one to ten, where ten is the highest value?

Normally when I ask my students this question they give the mediator a very

high rating for a number of reasons.

The mediator for example was very good at what's called active listening.

She not only listened, but she was able to reframe what the parties said.

She was also very good in suggesting options for the parties to consider.

And finally, she was very good at something called reality testing.

When one of the parties talked about going to court, we've got a great case,

we're just going to sue.

And she used active listening and said, yes, I understand what you're saying.

You could go to court.

You have perhaps a good case.

But think of what that's going to cost you, and think about

whether that will solve your problem, which is getting the robotic software.

In effect, the other side's problem is also your problem,

why don't we work on solving that problem rather than going to court?

So very good on reality testing.

So overall, I agree with my students.

I think this mediator did a great job.

And by watching her I think you can develop

some techniques that you can use when acting in a third party role

trying to resolve disputes among employees or among family members.

I belong to a LISTSERV of mediators.

And what I found over the years is that mediators are very much like this

mediator.

They're very friendly.

They're very open to problem solving.

However, a while ago,

one of the mediators on this LISTSERV lobbed a hand grenade into the LISTSERV.

This is what this person's message said.

Get me off the effing list.

Now, for those of you outside the United States,

I'm not sure if you understand the word effing, but it's not a polite word to use.

So, when she lobbed his hand grenade into the LISTSERV,

I was curious as to how people were going to respond.

And the first response was sort of what I expected.

What I here you saying is you wish to leave the list.

You've misplaced your information about how to do so.

You're a tad frustrated and would appreciate somebody's help.

But the next message went on the attack.

Other approaches are preferable to you profanely demanding that others make up

for your lack of diligence, skill, or wit.

Thanks much.

The next person went on the attack against women in general.

The obscene language used by women constitutes one of the double standards

men must endure today as the price for

collectively having oppressed women in the past.

Women today have complete discretion over whether to use colorful language.

If men use it in the presence of women this constitutes sexual harassment.

And then finally, the last mediator brought it to a close, came full circle

back to what I expected from mediators, I ask and urge all of us to let this go.

As I mentioned earlier, many lawyers are not enthusiastic about ADR,

they're not enthusiastic about mediation.

Here's an example, this is Joe Jamail.

I don't know if you remember that name from our earlier discussions in this

course.

Joe Jamail was the person who won the $3 billion award for Pennzoil against Texaco.

He had a lawyer's fee of $400 million in that case.

This is his view.

I'm a trial lawyer.

I try cases.

There are some lawyers who do nothing but this mediation bull, blip, for

those of you from outside the US you can probably guess what that is.

Do you know what the root of mediation is?

Mediocrity!

So, you do run into this view from lawyers.

By the way there's sort of a private joke that in law firms, ADR,

instead of standing for alternative dispute resolution,

stands for alarming drop in revenue.

But here's the view from another lawyer.

And, I'm going to ask you a trivia question.

Can you guess who this lawyer is?

My joy was boundless.

I had learned the true practice of law.

I had learned to find out the better side of human nature and to enter men's hearts.

I realized that the true function of a lawyer was to unite parties.

The lesson was so indelibly burnt into me that a large part of my time

during the last 20 years of my practice as a lawyer

was occupied in bringing about private compromises of hundreds of cases.

I lost nothing thereby, not even money, certainly not my soul.

So a trivia question, can you guess the name of this lawyer who, especially during

the last 20 years of his law practice, spent a lot of time with mediation?

I'll give you a big clue.

I think he would be, probably, on everybody's list as

perhaps one of the top five leaders in the 20th century.

One of the top five human beings of the 20th century.

Any guesses on the name of this lawyer?

His name is Gandhi.

So, that concludes our look at mediation.

And in the final segment we'll look at how you can review the success

of your contract performance and evaluate that success.

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