In this video, you will learn about Google Cloud support. There are two support plans to choose from, role-based support and enterprise support. Both offer one-on-one technical support for outages and defects, unexpected product behavior, product usage questions, billing issues, feature requests, and more. With role-based support, you can configure your support entitlement to match your exact needs with development and production roles for support users. For example, when you are in the developmental stage of your Cloud solution, you can rely on a relatively slower support service, which offers a more economical support plan. If you're running a live environment, your production team might encounter issues that requires fast resolution, which is what the production support here provides. All support access is paid per month with no long-term commitment and is flat rate rather than a percentage of your Cloud spend. There is also a free basic role that offers read only access to support cases and is free of charge. For those who need mission critical support in an enterprise environment with unlimited contacts and access to technical account management, Enterprise support is the suitable plan. It includes unlimited support contacts and a fast response for critical cases under 15 minutes for P1 issues. Unlike the role-based support package, Enterprise support has a one-year commitment contract. It's worth mentioning that support case management is integrated with the Google Cloud Console with user management built on Cloud Identity and Access Management for enterprise-grade access control.