[MUSIC] So finally, Cross Cultural Skills. Here I describe five skills that are instrumental for intercultural effectiveness. First, relational skills now refers to whether you're enjoying talking to people, interacting with these people from different countries. Empathy refers to whether you can put yourself in the shoes or culture of different person and imagine his feelings, his perceptions from his perspective. Tolerance for uncertainty refers to whether you are comfortable with uncertainty, ambiguity, and unexpected changes in your interactions with others. Perceptual acuity refers to whether you can accurately perceive the subtle feelings of the other person in your interaction. And finally, adaptability refers to whether you can change your behavior appropriately in a neo-cultural context. So here I like to highlight the influence of that ability. There's some questions for you to consider after class. First, is it always good to adapt your behavior? Are there situations in which is better to not change your behavior at all? And how much do we adapt? So I guess a short answer for you is it depends. So there are many situations, for example, if the other party doesn't expect you to adapt your behavior, then changing your behavior will make a big surprise to the other person. Or if you adapt your behavior too much, there's a risk of doing it. For example, we know Dutch people, they give negative performance feedback to their colleagues, and they can still be friends afterwards. But if we are a cultural outsider, a foreigner, giving negative performance feedback to our Dutch colleague could be really risky because we don't know where is the line between frank feedback and insulting feedback. So there are many situations for you to consider whether you should adapt your behavior and how much you adapt. With cross cultural skills here, we complete the cycle, but the process doesn't end here. Cultural Mindfulness keeps working and transform the knowledge we gain from each specific interaction to water principles. We also incorporate the new knowledge that we gain in each interaction into our water cultural framework and knowledge. And keep those knowledge updated. If you don't go back to those knowledge then we maybe guilty of conducting stereotypes. The three elements of CQ are not separated from eachother. They work together at the system. When you train your CQ, all three developments, all three components develop together. When you have more knowledge about cultures, you are more likely to be aware that culture has a profound impact on our behavior, and you have more resources to help you analyze the intercultural interactions, and find a proper behavior for you in a neo cultural context. And the feedback you receive and learn from other people's reactions can help you develop more knowledge about culture. Today, this is only a brief description of cultural intelligence on national culture differences, but I hope this will be a starting point for you to develop cross-cultural competencies. [MUSIC]