Course Introduction

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Habilidades que você aprenderá

Information Technology, Customer Service, Ticketing Systems, Service Level Agreements, Technical Support

Na lição

Industry Professionals’ Guide to Technical Support

This week, you will hear from industry experts on what it takes to build a career in IT Technical Support. You will be introduced to the skills required for success, roles and responsibilities of technical support professionals, and different IT systems.

Ministrado por

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    Rav Ahuja

    Global Program Director

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    Amy Norton

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