Stakeholder Management Plan

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Do curso por Rice University

Engineering Project Management: Initiating and Planning

359 classificações

Rice University

Engineering Project Management: Initiating and Planning

359 classificações

Curso 1 de 3 em Specialization Engineering Project Management

The goal of the course is to give you the tools to initiate a project plan, manage both stakeholders and relationships, organize their team, develop a project charter, and build a business case for a project. By the end of this course you will be able to: - Perform a project assessment using information from previous projects and lessons learned - Identify key deliverables based on business requirements while managing customer expectations - Perform a stakeholder analysis and create a management plan - Analyze and develop a project organization - Create a project charter - Explain the business case for a project and calculate Net Present Value - Inform stakeholders of the charter and ensure all parties know the deliverables and expectations As part of the course, you will prepare organization charts, create a Stakeholder Register, and write a Project Charter based on an engineering project in a provided Case Study. The Stakeholder Register will outline the key parties to the project, their concerns and how you will manage their expectations. Your Project Charter will provide the key guidance your team needs to understand the scope, requirements and purpose for the project. All of this will position you for initiating and planning your first project and/or understanding how you can maximize your contributions on your next project team. Rice Center for Engineering Leadership is a Registered Education Provider through the Project Management Institute (PMI)®. Learners who complete this course on the Certificate track will be awarded 12 hours of Profession Development Units. These are recognized by PMI for continuing education or can be applied toward the 35 hours of education required for the Project Management Professional (PMP)® certification. PMI and PMP are registered marks of the Project Management Institute, Inc.

Na lição

Project Communications and Stakeholder Management

Who do you need to consider while organizing your project and how will they communicate?

Intro and Objectives & Defining Stakeholders4:17

Identifying Stakeholders3:58

Stakeholder Management Plan4:14

Managing Stakeholder Engagement2:53

Monitoring Stakeholder Engagement1:41

Conheça os instrutores

Tom Phalen
Lecturer in Engineering Leadership, PMP
Rice Center for Engineering Leadership
Kazimir Karwowski
Executive Director, PMP
Rice Center for Engineering Leadership

In the previous section, we discussed identifying,

categorizing, prioritizing, and recording your stakeholders.

Now we're going to discuss how to plan your engagement with those stakeholders.

In doing so, you need to look at the places,

that you can gather information to help in this process.

As always, review your project management plan.

It will remind you of any other work required,

how many people you need,

and what the completed project should look like.

Look at your stakeholder register.

You just create this to help organize your stakeholders.

Also refer to your risk management plan.

And, as always, consider the organizational,

and any external factors that may influence

how you manage the interactions with your stakeholders.

This could be policies, procedures, or protocols.

In short, look at anything that might impact the engagement.

When developing your plan to engage your stakeholders,

seek the input of other project managers or experts,

to help you determine the level of engagement necessary to keep

your stakeholders informed and committed to the project throughout the process.

Talk to identified key stakeholders,

and asked them what they're looking for during the process, or during the project.

And don't be afraid to reach out to people outside the organization,

for advice on how to manage your stakeholders appropriately.

The best way to do this is to meet with them either in person or through other means.

Basically, you need to do your homework.

What are some of the tools and techniques you can use to help you through this process?

First, you should gather data on your stakeholders, either through interviews.

The interviews I mentioned earlier,

what are your questionnaires and surveys.

This will help you understand their politics,

power structures in the organization,

as well as the environment and culture of the organization.

And will help you understand each stakeholder,

and allow you to do a better analysis.

Now, look at what the current engagement level of the stakeholders are.

Are they excited about the project?

Or is this one of many projects that they have going on?

It's important to determine how involved the stakeholder wants to be during this project.

This will help you manage their expectations.

What does the current engagement level of your stakeholders?

How does the desired planned engagement level compare to the current level?

Is what you're doing now enough or does the level need to be changed?

After assessing this, you should classify each stakeholders engagement level,

and how that will impact your communications with them during the project.

Some examples of stakeholder engagement are;

Unaware, they don't know anything about your project or the impact, resistant,

they are aware and resistant to change, neutral,

they are aware but are neither supportive nor are resistant,

leading, this person is fully aware of the project and is

actively engaged in the process, and supportive.

This person is aware of the project and supports it,

and the impacts it will ultimately have on the organization.

After identifying the level of engagement of each stakeholder

helps you create a Stakeholder Engagement Assessment Matrix.

It's a list of stakeholders and their level of engagement.

It's a simple tool that allows you to manage the amount of time,

and level of specificity of information you share with each person or group.

The Stakeholder Engagement Matrix

represents the current engagement level of each stakeholder.

And a D, indicates the level that the team desires to ensure projects success.

The gap between the current and the desired level,

direct the level of

communication and engagement necessary to truly engage the stakeholder.

You should strive to close the gap as quickly as possible.

One outcome of the stakeholder analysis,

and process is the Stakeholder Engagement Plan.

Once completed, the plan should include

all the desired levels of engagement for each of the key stakeholders,

the impact of the change for each stakeholder,

and if there is any overlap between stakeholders,

or any relationships that can be optimized,

the type of information to be shared, and how,

and the method for updating the plan as the project progresses.

If you plan your stakeholder engagement plan well,

you should have all the tools necessary to manage your stakeholders in

a way that makes them feel like they are properly informed,

and comfortable with the process being made.

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