Loading...

1.4 Probing Questions

Course video 2 of 32

Mientras hacemos presupuestos, Catherine le pide a los gerentes que mantengan los gastos como están. Jake, mientras tanto, ignora lo pedido ya que él cree que el puede aumentar las ventas invirtiendo más en promociones. ¿Cómo crees que Catherine maneja esta situación? En esta semana, veras a Catherine y a Jake hablar sobre este presupuesto. Observaras como ella usa preguntas para ayudar a Jake lograr los objetivos que tienen los dos. Después de completar esta semana, serás capaz formular preguntas que lo lleven a tener conversaciones honestas y producir resultados positivo. Ahora en inglés: While in the budgeting process, Catherine asks managers to keep their expenses flat. Jake, however, ignores this request believing he can increase sales by spending more on promotions. How do you think Catherine handles this situation? In this week, you’ll watch Catherine and Jake talk about his budget. You’ll observe how she uses questions to help Jake think of ways to meet both of their needs. After completing this week, you’ll be able to form questions that lead to open and honest conversations and produce positive results.

Sobre o Coursera

Cursos, especializações e graduações on-line, ministradas pelos melhores instrutores das melhores universidades e instituições de ensino.

Community
Join a community of 40 million learners from around the world
Certificate
Earn a skill-based course certificate to apply your knowledge
Career
Gain confidence in your skills and further your career