Guest Lecturer: Nancy Tinsley

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Do curso por Case Western Reserve University

Assumindo o controle das melhorias de qualidade na saúde

20 classificações

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Case Western Reserve University

Assumindo o controle das melhorias de qualidade na saúde

20 classificações

In this course you will learn about the importance of quality in healthcare and how you can contribute by implementing a quality improvement (QI) project to improve processes of care and patient outcomes. You will learn about powerful tools to add to your QI ‘toolbox’ during short lectures and reflective exercises. You will apply these tools to the implementation of a QI project in your own practice setting or an area of personal improvement. At the completion of the course, you will have a storyboard that captures your QI project success to share with others. The QI project will be considered within the context of interprofessional teams and from a systems perspective. The objective of this course is to empower you, the working healthcare professional, to improve your knowledge and skills in the science of quality improvement so that you can take action in your own clinical setting to improve the quality of care for your patients and their families.

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Week 3

Application9:11

Guest Lecturer: Nancy Tinsley5:09

Conheça os instrutores

Mary A. Dolansky, PhD, RN
Associate Professor, Frances Payne Bolton School of Nursing; Director, QSEN Institute; VA Quality Senior Nurse Fellow, Louis Stokes Cleveland VA
Shirley Moore, PhD, RN, FAAN
Edward J. and Louise Mellen Professor of Nursing and Associate Dean of Research
Frances Payne Bolton School of Nursing
Mamta K Singh, MD, MS
Physician Director of the Center of Excellence in Primary Care Education, Louis Stokes Cleveland VA; Associate Professor of Medicine, School of Medicine

[MUSIC]

Hello.

My name is Nancy Tinsley, and

I'm a healthcare executive with a career focus on strategy and improvement.

Officially, I'm the Vice President of Clinical Institute Operations at

University Hospitals of Cleveland.

My involvement in the Interdisciplinary Healthcare Improvement course

actually started out in 1994 when

I was a student in the MBA Healthcare Program at Cleveland State University.

The course was offered through a collaborative with Cleveland State and

Case Western Reserve Universities.

It was appealing to me because I'm very passionate about

performance improvement in healthcare, especially as it

relates to the effectiveness of our clinical work and the patient experience.

Not only did I gain great improvement knowledge and

experience from the course, I went on to support the future of the course.

I became faculty for the course in 1999.

My role was to coordinate the Interdisciplinary Improvement Projects

with Cleveland area health systems and hospitals.

These are the experiential projects that the students participate in

during the course.

Over the last 20 years, students have been applying the improvement concepts they

learned in the classroom with actual hospital-based improvement teams.

What a better way to teach interdisciplinary professionals the key

success factors to performance improvement than by actually doing it in

health systems?

Students learn first hand to understand the challenges and barriers, and

how to redefine work to create better outcomes for our healthcare community.

The health systems that participate recieve the benefit of onsite student

teams that bring new perspectives and experiences to their organization.

The students partner with the health system improvement teams to learn

improvement while delivering care.

Building on my work in healthcare operations, I created and

taught key content for the course.

This included topics such as the evaluation of a team's readiness for

change, how to effectively manage meetings so that decisions are made and

goals are achieved, the key factors to success in project management,

nd as important, how do we evaluate the effectiveness of their team work?

The content of this class highlights the important role of frontline healthcare

professionals like yourself as you play a critical role in redefining and

improving the care you are delivering.

Highlights of this course include completing the readiness for

change assessment, learning how to run effective meetings and

sharpening your interprofessional team skills.

In addition, you will learn important areas of project focus,

such as obtaining leadership support, having a customer focus, being

data driven with your team, approaches that will be essential to your success.

There are so many exciting aspects of this course.

The most evident one is when student teams achieve clinical improvement.

The projects that students have completed have contributed to

our local health system's organizational change.

One of our student projects identified the root causes of stroke readmission.

This project benefited greatly from a student team

statistician who taught multiple ways to analyze data and define root causes.

It was a project that accurately disproved the hypothesis of the root cause,

and greatly highlighted the importance of taking the time to

understand processes and data before defining a solution.

In another student project, the team reengineered the process in throughput

of a very complex interdisciplinary clinic for brain tumor patients.

The outcomes demonstrated a greater understanding of the throughput

process and improved the patient experience.

The course also includes a process to evaluate your team effectiveness,

using a team evaluation instrument.

The importance of teamwork as highlighted in the leadership literature demonstrates

that the more effective the teamwork, the more successful the organizational change.

Teamwork is a critical skill to master as 80%

of all work in all industries is now done through teams.

What I also enjoy in this course is the talent and

enthusiasm that the students bring to the class.

Your talent and enthusiasm as a frontline healthcare professional will ignite your

improvement work.

By combining your current professional skills with the improvement skills you

learn in this course, you will contribute in a meaningful way to advancing the care

of our communities in the healthcare industry.

Enjoy your journey as you chart the future course of healthcare improvement.

[MUSIC]

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