In this course you will learn about the importance of quality in healthcare and how you can contribute by implementing a quality improvement (QI) project to improve processes of care and patient outcomes. You will learn about powerful tools to add to your QI ‘toolbox’ during short lectures and reflective exercises. You will apply these tools to the implementation of a QI project in your own practice setting or an area of personal improvement. At the completion of the course, you will have a storyboard that captures your QI project success to share with others.
The QI project will be considered within the context of interprofessional teams and from a systems perspective. The objective of this course is to empower you, the working healthcare professional, to improve your knowledge and skills in the science of quality improvement so that you can take action in your own clinical setting to improve the quality of care for your patients and their families.
Associate Professor, Frances Payne Bolton School of Nursing; Director, QSEN Institute; VA Quality Senior Nurse Fellow, Louis Stokes Cleveland VA
Shirley Moore, PhD, RN, FAAN
Edward J. and Louise Mellen Professor of Nursing and Associate Dean of Research Frances Payne Bolton School of Nursing
Mamta K Singh, MD, MS
Physician Director of the Center of Excellence in Primary Care Education, Louis Stokes Cleveland VA; Associate Professor of Medicine, School of Medicine
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Hello.
My name is Nancy Tinsley, and
I'm a healthcare executive with a career focus on strategy and improvement.
Officially, I'm the Vice President of Clinical Institute Operations at
University Hospitals of Cleveland.
My involvement in the Interdisciplinary Healthcare Improvement course
actually started out in 1994 when
I was a student in the MBA Healthcare Program at Cleveland State University.
The course was offered through a collaborative with Cleveland State and
Case Western Reserve Universities.
It was appealing to me because I'm very passionate about
performance improvement in healthcare, especially as it
relates to the effectiveness of our clinical work and the patient experience.
Not only did I gain great improvement knowledge and
experience from the course, I went on to support the future of the course.
I became faculty for the course in 1999.
My role was to coordinate the Interdisciplinary Improvement Projects
with Cleveland area health systems and hospitals.
These are the experiential projects that the students participate in
during the course.
Over the last 20 years, students have been applying the improvement concepts they
learned in the classroom with actual hospital-based improvement teams.
What a better way to teach interdisciplinary professionals the key
success factors to performance improvement than by actually doing it in
health systems?
Students learn first hand to understand the challenges and barriers, and
how to redefine work to create better outcomes for our healthcare community.
The health systems that participate recieve the benefit of onsite student
teams that bring new perspectives and experiences to their organization.
The students partner with the health system improvement teams to learn
improvement while delivering care.
Building on my work in healthcare operations, I created and
taught key content for the course.
This included topics such as the evaluation of a team's readiness for
change, how to effectively manage meetings so that decisions are made and
goals are achieved, the key factors to success in project management,
nd as important, how do we evaluate the effectiveness of their team work?
The content of this class highlights the important role of frontline healthcare
professionals like yourself as you play a critical role in redefining and
improving the care you are delivering.
Highlights of this course include completing the readiness for
change assessment, learning how to run effective meetings and
sharpening your interprofessional team skills.
In addition, you will learn important areas of project focus,
such as obtaining leadership support, having a customer focus, being
data driven with your team, approaches that will be essential to your success.
There are so many exciting aspects of this course.
The most evident one is when student teams achieve clinical improvement.
The projects that students have completed have contributed to
our local health system's organizational change.
One of our student projects identified the root causes of stroke readmission.
This project benefited greatly from a student team
statistician who taught multiple ways to analyze data and define root causes.
It was a project that accurately disproved the hypothesis of the root cause,
and greatly highlighted the importance of taking the time to
understand processes and data before defining a solution.
In another student project, the team reengineered the process in throughput
of a very complex interdisciplinary clinic for brain tumor patients.
The outcomes demonstrated a greater understanding of the throughput
process and improved the patient experience.
The course also includes a process to evaluate your team effectiveness,
using a team evaluation instrument.
The importance of teamwork as highlighted in the leadership literature demonstrates
that the more effective the teamwork, the more successful the organizational change.
Teamwork is a critical skill to master as 80%
of all work in all industries is now done through teams.
What I also enjoy in this course is the talent and
enthusiasm that the students bring to the class.
Your talent and enthusiasm as a frontline healthcare professional will ignite your
improvement work.
By combining your current professional skills with the improvement skills you
learn in this course, you will contribute in a meaningful way to advancing the care
of our communities in the healthcare industry.
Enjoy your journey as you chart the future course of healthcare improvement.
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Mary A. Dolansky, PhD, RNAssociate Professor, Frances Payne Bolton School of Nursing; Director, QSEN Institute; VA Quality Senior Nurse Fellow, Louis Stokes Cleveland VA
Shirley Moore, PhD, RN, FAANEdward J. and Louise Mellen Professor of Nursing and Associate Dean of Research
Mamta K Singh, MD, MSPhysician Director of the Center of Excellence in Primary Care Education, Louis Stokes Cleveland VA; Associate Professor of Medicine, School of Medicine
