People are at the center of any organization. For leaders to achieve organizational goals, they need to understand the people they are leading. To be effective, a leader has to allocate significant time and effort to build and develop cooperative relationships with key internal and external stakeholders. Building and maintaining relationships is a critical competence for effective leaders. This is aimed at not just direct reports. You also need positive relations with peers, bosses, senior leaders, people at operating levels and relevant others outside the organization. When there is mutual trust, influence and credibility, organizational work becomes easier. In short, relationships are critical for leadership success. This module will focus on the topics of listening, coaching and feedback, delegation and building effective teams. We also have an interview with an industry expert on building resonant relationships.