The third element is, I'm doing to do this work with you.
So I have now shown you what the system looks like.
Now I'm going to ask you to do that work and I will watch you.
So, I've put in a project into the project management system.
Now I want you to put in a project into the project management system and
I will watch.
As you do that, I will make notes as your manager or coach and
I will give you feedback which is the fourth piece, review and feedback.
And help you know, okay this you did really well.
This you could change differently.
Notice you forgot this field.
What have you, okay?
So the four elements are tell, show, do, review.
I'm going to tell you how to do it and what success looks like.
I'm going to show you myself how to do that.
I'm going to ask you to do the work, and I will then provide feedback and
review when we have completed.
And this can apply to anything.
It could apply to an effective call with a client.
It could apply to delivering a presentation.
It could apply to having a constructive conversation.
I'll tell you what the conversation could look like.
I'll show you how to have that conversation, I'll ask you to role play
that conversation with me and then I will give you feedback.
So we can do this skills transfer with anything.
The key here is to remember that so many managers struggle,
[LAUGH], and here's why.
Most managers start with tell, and then they don't do the rest of it.
They say to their employees okay you need to start using this project
management software.
Here's how to get it done.
You go in there, you fill out these fields, [SOUND] and
then they send people on their way.
They don't show them how to use it.
They don't watch them use it and then they don't provide feedback.
And the reason that most managers do that is not because they're not well meaning.
It's because first of all they don't have a lot of time, and
second of all there's sort of this assumption that I should be able to just
tell you what to do and you'll do it.
[LAUGH] But if any of you've been managing for
any length of time, I think you know that isn't always the case.
[LAUGH] So tell, show, do, review is skill set transfer,
that is the technique for skill sets transfer.
It's how we teach.
Everybody had to do anything if we're pretty good at it, right?
Now one of the things that I hear a lot of managers say is well I don't
have time for that.